HOME-nba得分排行榜 \n \n

\n

BBB Scam Tracker has received numerous complaints from shoppers fooled by ads promoting a hair straighter called Trendy Iron. Consumers pay for the product, but it never arrives.

\n

How the Scam Works: 

\n

You are scrolling through social media and see an ad in your feed. This new straightening iron claims to produce amazing results. The ad features convincing photo images of women styling their hair with the new product. It looks great!

\n

You click on the ad and purchase the Trendy Iron. Everything seems normal at first. You receive an email confirming your purchase and guaranteeing a shipping date. But that day comes and goes. When you check the website, there’s no way to reach the company. In other similar cases, the site is no longer even active.

\n

Trendy Iron is not the only phony product being promoted on social media.  Advertisements for clothes, cosmetics, supplements, toys, and even pets (BBB.org/PuppyScam) are all common. Online scams are the riskiest of all scams, with a median loss of $100, according to BBB’s Scam Risk Report (BBB.org/RiskReport).

\n

Protect Yourself from an Online Shopping Scam  

\n

Facebook, which owns Instagram, reviews its ads for content. But it does not evaluate the businesses behind those ads.

\n\n

For More Information

\n

To learn more about scams, go to BBB.org/ScamTips. If you’ve been targeted by this scam, help others avoid the same problem by reporting your experience at BBB.org/ScamTracker.   

\n

BBB of the Upstate (South Carolina) contributed to this alert. 

\n

NOTE: Facebook is a BBB Accredited Businesses. 

","summary":"BBB Scam Tracker has received numerous complaints from shoppers fooled by ads promoting a hair straighter called Trendy Iron. Consumers pay for the product, but it never arrives.","title":"Scam Alert: New Facebook Ads for Phony Product Fool Shoppers","code":"1e4515ae-3831-49a8-a266-514dfd2d9ad0","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"Scam Alert: New Facebook Ads for Phony Product Fool Shoppers","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"http://www.noii.tw/en/us/article/news-releases/18636-scam-alert-new-facebook-ads-for-phony-product-fool-shoppers","bbbIds":null,"url":"http://www.noii.tw/en/us/article/news-releases/18636-scam-alert-new-facebook-ads-for-phony-product-fool-shoppers","noIndex":false,"videos":null},{"id":18596,"uriSegment":"18596-scam-alert-hit-delete-on-phony-banking-texts","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"Better Business Bureau","email":null,"url":"#"}],"relatedContent":null,"mainImage":{"id":3338,"url":"http://www.noii.tw/corecmsimages/e5462981-72a4-48e9-a453-7622f4a573af.jpg","fileCode":"e5462981-72a4-48e9-a453-7622f4a573af","title":"scam alert smishing.jpg","description":"scam alert smishing.jpg","contentCode":"532ed0f5-60b1-44d6-8aed-91978973df95","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null},"mobileHeadline":"Scam Alert: Hit Delete on Phony Banking Texts","modifiedBy":null,"publishDate":"2018-09-28T16:35:26Z","expirationDate":"0001-01-01T00:00:00","createdBy":"[email protected]","createDate":"0001-01-01T00:00:00","contentHtml":"

\n

Watch out for phony text messages that look like alerts from a bank. They appear to be about your password or account status, but following the link may share your banking information with scammers.

\n

How the Scam Works:    

\n

You receive a text message similar to the one below. This is screen grab of a scam text received by a BBB staff member. It appears to be alerting you to a hold on your account and provides a link to help re-activate it. You may or may not have an account there.

\n

These scam texts use a variety of messages and techniques, but the desired outcome is the same. If you call a number or go to a website, scammers will use the opportunity to obtain your banking information.  For example, the website may prompt you enter your ATM card number and PIN under the guise of \"reactivating your ATM card.\" Other times, the link may download malicious software that gives scammers access to anything on the phone.  

\n

What Can I Do About Scam Text Messages?  

\n

The scam texts, known as smishing (a combination of “SMS” and “phishing”), are a relatively new way to steal personal information. 

\n\n

For More Information

\n

For more about scams, go to BBB.org/ScamTips. Read more about phishing scams at BBB.org/PhishingScam

\n

If you've been the victim of a scam, help others avoid falling victim by reporting what happened on the BBB Scam Tracker.

","summary":"Watch out for phony text messages that look like alerts from a bank. They appear to be about your password or account status, but following the link may share your banking information with scammers.","title":"Scam Alert: Hit Delete on Phony Banking Texts","code":"532ed0f5-60b1-44d6-8aed-91978973df95","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"Scam Alert: Hit Delete on Phony Banking Texts","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"http://www.noii.tw/en/us/article/scams/18596-scam-alert-hit-delete-on-phony-banking-texts","bbbIds":null,"url":"http://www.noii.tw/en/us/article/scams/18596-scam-alert-hit-delete-on-phony-banking-texts","noIndex":false,"videos":null},{"id":18582,"uriSegment":"18582-small-businesses-beware-of-fraudulent-purchases-from-stolen-credit-cards","type":"Article","status":"published","tags":null,"contentMedia":[],"contentCategories":[],"authors":[{"name":"BBB Cincinnati","email":null,"url":"/en/us/local-bbb/bbb-cincinnati"}],"relatedContent":null,"mainImage":{"id":3324,"url":"http://www.noii.tw/corecmsimages/2a64dbc2-9908-4b0f-bd93-f4993b3ecc83.jpg","fileCode":"2a64dbc2-9908-4b0f-bd93-f4993b3ecc83","title":"merchant.jpg","description":"merchant.jpg","contentCode":"6f5616d7-ade6-46c1-aa21-0fb815d99fd4","mainImage":true,"order":1,"imageCaption":null,"imageTitle":null},"mobileHeadline":"Small Businesses: Beware of Fraudulent Purchases from Stolen Credit Cards","modifiedBy":null,"publishDate":"2018-09-27T18:30:15Z","expirationDate":"0001-01-01T00:00:00","createdBy":"[email protected]","createDate":"0001-01-01T00:00:00","contentHtml":"

Three years ago, credit card companies made the shift to chip-enabled cards in order to reduce instances of fraud; however, despite the inclusion of EMV technology, scammers are still finding ways to steal shoppers' information and are using it to make a multitude of online purchases. Not only is this a big problem for the consumer, but it can also cause issues for any businesses that process the stolen card. There are a few ways to protect your small business from costly charge-backs.

\n

One of the best ways to start is to review the agreement you signed with your credit card merchant, and ask for clarification on their policy regarding fraudulent purchases; it's important to know whether or not that is something they cover or if you are wholly responsible. Additionally, determine whether they require a customer to input a PIN or zip code to verify their identity at the point of purchase.

\n

Take the time to review your own internal policies, and establish a set of steps to identify potential fraud. According to Infintech LLC, a BBB Accredited Business, there are several red flags to watch for to help spot a potential scam:

\n\n

While these are good indicators of a potential scam, it's unlikely that the presence of a single one indicates a stolen card or identity theft. It's best to be vigilant and scrutinize sales that look suspect before shipping any items. If an order raises several red flags, do everything possible to determine that the person purchasing the item is the cardholder or their authorized representative.

\n

So, what should a small business owner do if an order seems suspicious? 

\n\n

As a small business, connecting with customers and having a good business reputation is important, but keeping them safe can be just as critical. Asking important questions and being vigilant about questionable sales can help keep your customers' information secure and keep your business in the black. When in doubt, don't send it out! 

\n

Report a suspicious transaction to the credit card merchant as well as local law enforcement.

","summary":"Despite the inclusion of EMV technology, scammers are still finding ways to steal shoppers' information and are using it to make a multitude of online purchases.","title":"Small Businesses: Beware of Fraudulent Purchases from Stolen Credit Cards","code":"6f5616d7-ade6-46c1-aa21-0fb815d99fd4","layout":null,"modifiedDate":"0001-01-01T00:00:00","pageTitle":"Small Businesses: Beware of Fraudulent Purchases from Stolen Credit Cards","eventStartDate":"0001-01-01T00:00:00","eventEndDate":"0001-01-01T00:00:00","eventAddress1":null,"eventAddress2":null,"eventState":null,"eventCity":null,"eventPostalCode":null,"eventCountry":null,"eventUrl":null,"eventBbb":null,"metaDescription":null,"priority":0,"topics":null,"keywords":null,"categories":null,"tobIds":null,"cities":null,"countries":null,"states":null,"pinnedCities":null,"pinnedCountries":null,"pinnedStates":null,"pinnedTopic":null,"canonical":"http://www.noii.tw/en/us/article/scams/18582-small-businesses-beware-of-fraudulent-purchases-from-stolen-credit-cards","bbbIds":null,"url":"http://www.noii.tw/en/us/article/scams/18582-small-businesses-beware-of-fraudulent-purchases-from-stolen-credit-cards","noIndex":false,"videos":null}],"mostPopularCategories":[{"title":"Construction Services","url":"/en/us/category/construction-services"},{"title":"Roofing Contractors","url":"/en/us/category/roofing-contractors"},{"title":"General Contractor","url":"/en/us/category/general-contractor"},{"title":"Plumber","url":"/en/us/category/plumber"},{"title":"Electrician","url":"/en/us/category/electrician"},{"title":"Concrete Contractors","url":"/en/us/category/concrete-contractors"},{"title":"Painting Contractors","url":"/en/us/category/painting-contractors"},{"title":"Home Builders","url":"/en/us/category/home-builders"},{"title":"Handyman","url":"/en/us/category/handyman"},{"title":"Tree Service","url":"/en/us/category/tree-service"}],"militaryLineUrl":"http://www.bbbmarketplacetrust.org/category/291048/military-and-veterans","militaryLineIcon":"shield","autoLineUrl":"http://www.noii.tw/autoline","autoLineIcon":"car","fileComplaintUrl":"https://bbb.org/consumer-complaints/file-a-complaint/get-started","moreCategoriesUrl":"/en/us/categories","applyAccreditationUrl":"/en/us/become-accredited","leaveReviewUrl":"http://www.noii.tw/council/reviews/submit-a-review","baseUrl":"/en/us","epom":{"adKey":null,"adChannel":"0000","cityState":null,"countyState":null,"state":null,"culture":"en-us","country":"usa","refUrl":null,"hasPlatypus":true},"heroImage":"http://www.noii.tw/TerminusContent/bbb/dist/img/_shared/images/SplashPageHero/clipboard-discussion.jpg"},"header":{"findTypeahead":{"input":"","results":[],"selected":{}},"nearTypeahead":{"cultureId":"en-us","input":"Phoenix, AZ","results":[],"selected":{"locationType":1,"countryCode":2,"bbbInfo":{"id":"1126","bbbId":"1126","bbbName":"Better Business Bureau serving the Pacific Southwest","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f","title":"","address":{"addressLine1":"1010 E. Missouri Avenue","addressLine2":null,"city":"Phoenix","state":"AZ","zip":"85014-4585","country":0,"latitude":33.5169612,"longitude":-112.0598397},"contact":{"email":"[email protected]","phoneNumber":"877-291-6222","faxNumber":"602-798-8279"},"type":"Primary","jurisdiction":["AZ","CA"],"officeHours":["9 am - 4 pm Monday-Friday"],"phoneHours":["9 am - 3 pm Monday-Friday"],"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-map","lat":33.5169612,"lng":-112.0598397,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"1010 E. Missouri Avenue, Phoenix, AZ 85014-4585","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},"branches":[{"id":"00491366-9660-4eca-878a-c8fef16dd052","title":"","address":{"addressLine1":"60 S. Acoma Blvd., Unit #B102","addressLine2":null,"city":"Lake Havasu City","state":"AZ","zip":"86403","country":0,"latitude":34.4743575,"longitude":-114.3199827},"contact":{"email":"[email protected]","phoneNumber":"928-302-3701","faxNumber":"928-597-5111 "},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"00491366-9660-4eca-878a-c8fef16dd052-map","lat":34.4743575,"lng":-114.3199827,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"00491366-9660-4eca-878a-c8fef16dd052-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"60 S. Acoma Blvd., Unit #B102, Lake Havasu City, AZ 86403","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9","title":"","address":{"addressLine1":"350 W. 16th Street, Suite 205","addressLine2":null,"city":"Yuma","state":"AZ","zip":"85364","country":0,"latitude":32.6990645,"longitude":-114.6236277},"contact":{"email":"[email protected]","phoneNumber":"928-919-7940","faxNumber":""},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-map","lat":32.6990645,"lng":-114.6236277,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"350 W. 16th Street, Suite 205, Yuma, AZ 85364","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29","title":"","address":{"addressLine1":"213 Grove Avenue","addressLine2":null,"city":"Prescott","state":"AZ","zip":"86301","country":0,"latitude":34.5447099,"longitude":-112.4759673},"contact":{"email":"[email protected]","phoneNumber":"928-772-3410","faxNumber":"928-771-1343"},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-map","lat":34.5447099,"lng":-112.4759673,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"213 Grove Avenue, Prescott, AZ 86301","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"8c30c928-9198-4df0-9988-905692667ee3","title":"","address":{"addressLine1":"4747 Viewridge Ave #200","addressLine2":null,"city":"San Diego","state":"CA","zip":"92123","country":0,"latitude":32.8246611,"longitude":-117.1222756},"contact":{"email":"[email protected]","phoneNumber":"858-496-2131","faxNumber":"858-496-2141"},"type":"Branch","jurisdiction":["CA"],"officeHours":["8 am - 5 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"8c30c928-9198-4df0-9988-905692667ee3-map","lat":32.8246611,"lng":-117.1222756,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"8c30c928-9198-4df0-9988-905692667ee3-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"4747 Viewridge Ave #200, San Diego, CA 92123","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2","title":"","address":{"addressLine1":"Gateway Plaza","addressLine2":"120 Newport Center Drive","city":"Newport Beach","state":"CA","zip":"92660","country":0,"latitude":33.7956153,"longitude":-117.8920271},"contact":{"email":"[email protected]","phoneNumber":"949-269-3255","faxNumber":null},"type":"Branch","jurisdiction":["CA"],"officeHours":null,"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-map","lat":33.7956153,"lng":-117.8920271,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"Gateway Plaza 120 Newport Center Drive, Newport Beach, CA 92660","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}}]},"additionalResources":[{"title":"Become BBB Accredited","description":"Learn more about the value of BBB Accreditation.","url":"http://www.noii.tw/phoenix/public/landing/","priority":1},{"title":"BBB Torch Awards for Ethics","description":"The Torch Awards recognize companies who display an outstanding level of ethics and integrity.","url":"http://www.noii.tw/phoenix/bbb-community-education-events/about-bbbs-torch-awards-for-ethics/","priority":2},{"title":"Report a Scam","description":"Research and report on scams and fraud using BBB Scam Tracker.","url":"http://www.noii.tw/scamtracker/us","priority":3},{"title":"File a Complaint","description":"Let BBB help you resolve problems with a business.","url":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","priority":4}],"eventsPageLayout":"standard","copyrightText":"%{copyrightText}","socialMedia":[{"id":"77e3af2b-be48-4fad-b528-66f26820a9b7","name":"Facebook","icon":"fa-facebook-square","url":"https://www.facebook.com/AZBBBNews","handle":""},{"id":"5cca29d2-1578-4cdd-83e9-597e827b88af","name":"Twitter","icon":"fa-twitter-square","url":"https://twitter.com/BBBArizona","handle":"BBBArizona"},{"id":"5ad86cee-0a1d-4427-86d9-1aff2c8ef4f4","name":"LinkedIn","icon":"fa-linkedin-square","url":"http://www.linkedin.com/company/better-business-bureau-of-central-northern-&-western-arizona","handle":""},{"id":"ca071f08-a5f6-4274-a5fa-46400e73d061","name":"YouTube","icon":"fa-youtube-square","url":"http://www.youtube.com/theazbbb","handle":""},{"id":"331f0db8-ab58-4a56-9549-b44fbac87cd2","name":"Google Plus","icon":"fa-google-plus-square","url":"https://plus.google.com/u/0/117831888305037781323/posts","handle":""},{"id":"77816ca8-accf-4386-bd5a-82d19b434d2b","name":"Instagram","icon":"fa-instagram","url":"https://instagram.com/BBBArizona/","handle":""}],"urls":{"bbbUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","branchesUrl":"http://www.noii.tw/en/us/bbb-directory/az","bbbEventsUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","informationPageImageUrl":"http://www.noii.tw/corecmsimages/9446e462-f35e-4e76-99e6-f94723aea1af.jpg","employmentOpportunitiesUrl":"http://www.noii.tw/phoenix/get-to-know-us/employment","applyForAccreditationUrl":"http://www.noii.tw/phoenix/public/landing/","fileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","submitReviewUrl":"http://www.noii.tw/phoenix/reviews","newsLetterSignupUrl":"http://www.noii.tw/phoenix/get-involved/savvy-consumer-sign-up","businessLoginUrl":"http://www.noii.tw/phoenix/login/?not=1","consumerLoginUrl":"http://www.noii.tw/phoenix/consumer/login","annualReportsUrl":"http://www.noii.tw/phoenix/get-to-know-us/annual-reports"},"navigation":{"footerLinks1":[{"id":null,"text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{fileAutoWarrantyComplaintLink}","title":"%{fileAutoWarrantyComplaintLink}","href":"http://www.noii.tw/autoline","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{adTruthLink}","title":"%{adTruthLink}","href":"http://www.noii.tw/council/ad-truth","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks2":[{"id":null,"text":"%{becomeAccredited}","title":"%{becomeAccredited}","href":"become-accredited","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyShieldLink}","title":"%{privacyShieldLink}","href":"http://www.noii.tw/EU-privacy-shield","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks3":[{"id":"cd1f23f6-7974-4f7c-bb49-6039067180b7","text":"BBB Directory","title":"BBB Directory","href":"http://www.noii.tw/bbb-locator/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"b655ab17-d780-4c80-a279-1d85fc03bd7c","text":"Give.org","title":"Give.org","href":"http://www.give.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"278b2760-aa33-4408-9f4c-f034fdc6f72f","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"http://www.bbbmarketplacetrust.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"2982ca16-55d0-4dc7-b7f6-d8bf27decd05","text":"BBB Programs","title":"BBB Programs","href":"http://www.bbbprograms.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"52c9796a-84a7-4a66-814f-8303b4bc59cd","text":"Council of Better Business Bureaus","title":"Council of Better Business Bureaus","href":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"8388d825-1ce4-4428-b6d7-65ef774cb56c","text":"Contact","title":"Contact","href":"http://www.noii.tw/phoenix/get-to-know-us/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"b7164d21-7c43-4ee7-b77b-4f7e919222f8","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"http://www.noii.tw/en/us/partner-code-of-conduct/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"24e13a99-b722-427f-993e-771f637de256","text":"Mission & Vision","title":"Mission & Vision","href":"http://www.noii.tw/en/us/mission-and-vision","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"footerBottomLinks":[{"id":null,"text":"%{termsOfUse}","title":"%{termsOfUse}","href":"terms-of-use","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyPolicy}","title":"%{privacyPolicy}","href":"privacy-policy","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{yourAdChoices}","title":"%{yourAdChoices}","href":"https://www.aboutads.info/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{trademarks}","title":"%{trademarks}","href":"trademarks","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"mainNavLinks":[{"id":"AD266361-F1A7-44AB-A546-8C0776CD53F3","text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-flag","name":null},"priority":0},{"id":"D9ED0571-B72D-4499-8330-19428BC48231","text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-crosshairs bbb-scamtracker-icon","name":null},"priority":0},{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"717ff7a4-c3fb-4f51-9b97-0630586f3e92","text":"BBB Events","title":"BBB Events","href":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"943b08d1-e0e9-4bb1-9ac1-7e0b28cfd57d","text":"Reserve Meeting Space","title":"Reserve Meeting Space","href":"http://www.noii.tw/phoenix/bbb-business-community-center-reservations/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"c788a269-6c9c-4b76-8ed1-0f6145b6118c","text":"BBB Foundation","title":"BBB Foundation","href":"http://www.noii.tw/phoenix/bbb-community-education-events/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"5f0bd999-211c-4783-8809-d3f20777a381","text":"Get Consumer Help","title":"Get Consumer Help","href":"http://www.noii.tw/phoenix/get-consumer-help/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"d1264db8-70ae-49de-a633-7381fd247e2e","text":"Get to Know Us","title":"Get to Know Us","href":"http://www.noii.tw/phoenix/get-to-know-us/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"27f47ca5-4d79-4b1f-933e-0d90fb54e033","text":"Get Involved","title":"Get Involved","href":"http://www.noii.tw/phoenix/get-involved","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"aff33225-317c-4a98-9a5d-6990494accbe","text":"For Businesses","title":"For Businesses","href":"http://www.noii.tw/phoenix/for-businesses/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"e0d0f066-9cfd-4c57-a442-c826403a9052","text":"News","title":"News","href":"http://www.noii.tw/en/us/az/phoenix/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"topNavLinks":[{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3}]}},"threeLetterIsoCountryCode":"USA","cultureInfoName":"en-us","id":"Phoenix AZ USA","city":"Phoenix","state":"AZ","stateFull":"Arizona","postalCode":"85034","postalCodes":[],"counties":["Maricopa"],"latLng":"33.515822,-112.088177","displayText":"Phoenix, AZ","businessCount":50908,"bbbIds":["1126"],"citySeo":"phoenix","cities":[]}},"findYourBbbTypeahead":{"cultureId":"en-us","input":"Phoenix, AZ","results":[],"selected":{"locationType":1,"countryCode":2,"bbbInfo":{"id":"1126","bbbId":"1126","bbbName":"Better Business Bureau serving the Pacific Southwest","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f","title":"","address":{"addressLine1":"1010 E. Missouri Avenue","addressLine2":null,"city":"Phoenix","state":"AZ","zip":"85014-4585","country":0,"latitude":33.5169612,"longitude":-112.0598397},"contact":{"email":"[email protected]","phoneNumber":"877-291-6222","faxNumber":"602-798-8279"},"type":"Primary","jurisdiction":["AZ","CA"],"officeHours":["9 am - 4 pm Monday-Friday"],"phoneHours":["9 am - 3 pm Monday-Friday"],"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-map","lat":33.5169612,"lng":-112.0598397,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"1010 E. Missouri Avenue, Phoenix, AZ 85014-4585","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},"branches":[{"id":"00491366-9660-4eca-878a-c8fef16dd052","title":"","address":{"addressLine1":"60 S. Acoma Blvd., Unit #B102","addressLine2":null,"city":"Lake Havasu City","state":"AZ","zip":"86403","country":0,"latitude":34.4743575,"longitude":-114.3199827},"contact":{"email":"[email protected]","phoneNumber":"928-302-3701","faxNumber":"928-597-5111 "},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"00491366-9660-4eca-878a-c8fef16dd052-map","lat":34.4743575,"lng":-114.3199827,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"00491366-9660-4eca-878a-c8fef16dd052-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"60 S. Acoma Blvd., Unit #B102, Lake Havasu City, AZ 86403","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9","title":"","address":{"addressLine1":"350 W. 16th Street, Suite 205","addressLine2":null,"city":"Yuma","state":"AZ","zip":"85364","country":0,"latitude":32.6990645,"longitude":-114.6236277},"contact":{"email":"[email protected]","phoneNumber":"928-919-7940","faxNumber":""},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-map","lat":32.6990645,"lng":-114.6236277,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"350 W. 16th Street, Suite 205, Yuma, AZ 85364","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29","title":"","address":{"addressLine1":"213 Grove Avenue","addressLine2":null,"city":"Prescott","state":"AZ","zip":"86301","country":0,"latitude":34.5447099,"longitude":-112.4759673},"contact":{"email":"[email protected]","phoneNumber":"928-772-3410","faxNumber":"928-771-1343"},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-map","lat":34.5447099,"lng":-112.4759673,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"213 Grove Avenue, Prescott, AZ 86301","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"8c30c928-9198-4df0-9988-905692667ee3","title":"","address":{"addressLine1":"4747 Viewridge Ave #200","addressLine2":null,"city":"San Diego","state":"CA","zip":"92123","country":0,"latitude":32.8246611,"longitude":-117.1222756},"contact":{"email":"[email protected]","phoneNumber":"858-496-2131","faxNumber":"858-496-2141"},"type":"Branch","jurisdiction":["CA"],"officeHours":["8 am - 5 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"8c30c928-9198-4df0-9988-905692667ee3-map","lat":32.8246611,"lng":-117.1222756,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"8c30c928-9198-4df0-9988-905692667ee3-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"4747 Viewridge Ave #200, San Diego, CA 92123","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2","title":"","address":{"addressLine1":"Gateway Plaza","addressLine2":"120 Newport Center Drive","city":"Newport Beach","state":"CA","zip":"92660","country":0,"latitude":33.7956153,"longitude":-117.8920271},"contact":{"email":"[email protected]","phoneNumber":"949-269-3255","faxNumber":null},"type":"Branch","jurisdiction":["CA"],"officeHours":null,"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-map","lat":33.7956153,"lng":-117.8920271,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"Gateway Plaza 120 Newport Center Drive, Newport Beach, CA 92660","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}}]},"additionalResources":[{"title":"Become BBB Accredited","description":"Learn more about the value of BBB Accreditation.","url":"http://www.noii.tw/phoenix/public/landing/","priority":1},{"title":"BBB Torch Awards for Ethics","description":"The Torch Awards recognize companies who display an outstanding level of ethics and integrity.","url":"http://www.noii.tw/phoenix/bbb-community-education-events/about-bbbs-torch-awards-for-ethics/","priority":2},{"title":"Report a Scam","description":"Research and report on scams and fraud using BBB Scam Tracker.","url":"http://www.noii.tw/scamtracker/us","priority":3},{"title":"File a Complaint","description":"Let BBB help you resolve problems with a business.","url":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","priority":4}],"eventsPageLayout":"standard","copyrightText":"%{copyrightText}","socialMedia":[{"id":"77e3af2b-be48-4fad-b528-66f26820a9b7","name":"Facebook","icon":"fa-facebook-square","url":"https://www.facebook.com/AZBBBNews","handle":""},{"id":"5cca29d2-1578-4cdd-83e9-597e827b88af","name":"Twitter","icon":"fa-twitter-square","url":"https://twitter.com/BBBArizona","handle":"BBBArizona"},{"id":"5ad86cee-0a1d-4427-86d9-1aff2c8ef4f4","name":"LinkedIn","icon":"fa-linkedin-square","url":"http://www.linkedin.com/company/better-business-bureau-of-central-northern-&-western-arizona","handle":""},{"id":"ca071f08-a5f6-4274-a5fa-46400e73d061","name":"YouTube","icon":"fa-youtube-square","url":"http://www.youtube.com/theazbbb","handle":""},{"id":"331f0db8-ab58-4a56-9549-b44fbac87cd2","name":"Google Plus","icon":"fa-google-plus-square","url":"https://plus.google.com/u/0/117831888305037781323/posts","handle":""},{"id":"77816ca8-accf-4386-bd5a-82d19b434d2b","name":"Instagram","icon":"fa-instagram","url":"https://instagram.com/BBBArizona/","handle":""}],"urls":{"bbbUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","branchesUrl":"http://www.noii.tw/en/us/bbb-directory/az","bbbEventsUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","informationPageImageUrl":"http://www.noii.tw/corecmsimages/9446e462-f35e-4e76-99e6-f94723aea1af.jpg","employmentOpportunitiesUrl":"http://www.noii.tw/phoenix/get-to-know-us/employment","applyForAccreditationUrl":"http://www.noii.tw/phoenix/public/landing/","fileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","submitReviewUrl":"http://www.noii.tw/phoenix/reviews","newsLetterSignupUrl":"http://www.noii.tw/phoenix/get-involved/savvy-consumer-sign-up","businessLoginUrl":"http://www.noii.tw/phoenix/login/?not=1","consumerLoginUrl":"http://www.noii.tw/phoenix/consumer/login","annualReportsUrl":"http://www.noii.tw/phoenix/get-to-know-us/annual-reports"},"navigation":{"footerLinks1":[{"id":null,"text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{fileAutoWarrantyComplaintLink}","title":"%{fileAutoWarrantyComplaintLink}","href":"http://www.noii.tw/autoline","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{adTruthLink}","title":"%{adTruthLink}","href":"http://www.noii.tw/council/ad-truth","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks2":[{"id":null,"text":"%{becomeAccredited}","title":"%{becomeAccredited}","href":"become-accredited","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyShieldLink}","title":"%{privacyShieldLink}","href":"http://www.noii.tw/EU-privacy-shield","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks3":[{"id":"cd1f23f6-7974-4f7c-bb49-6039067180b7","text":"BBB Directory","title":"BBB Directory","href":"http://www.noii.tw/bbb-locator/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"b655ab17-d780-4c80-a279-1d85fc03bd7c","text":"Give.org","title":"Give.org","href":"http://www.give.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"278b2760-aa33-4408-9f4c-f034fdc6f72f","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"http://www.bbbmarketplacetrust.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"2982ca16-55d0-4dc7-b7f6-d8bf27decd05","text":"BBB Programs","title":"BBB Programs","href":"http://www.bbbprograms.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"52c9796a-84a7-4a66-814f-8303b4bc59cd","text":"Council of Better Business Bureaus","title":"Council of Better Business Bureaus","href":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"8388d825-1ce4-4428-b6d7-65ef774cb56c","text":"Contact","title":"Contact","href":"http://www.noii.tw/phoenix/get-to-know-us/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"b7164d21-7c43-4ee7-b77b-4f7e919222f8","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"http://www.noii.tw/en/us/partner-code-of-conduct/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"24e13a99-b722-427f-993e-771f637de256","text":"Mission & Vision","title":"Mission & Vision","href":"http://www.noii.tw/en/us/mission-and-vision","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"footerBottomLinks":[{"id":null,"text":"%{termsOfUse}","title":"%{termsOfUse}","href":"terms-of-use","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyPolicy}","title":"%{privacyPolicy}","href":"privacy-policy","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{yourAdChoices}","title":"%{yourAdChoices}","href":"https://www.aboutads.info/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{trademarks}","title":"%{trademarks}","href":"trademarks","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"mainNavLinks":[{"id":"AD266361-F1A7-44AB-A546-8C0776CD53F3","text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-flag","name":null},"priority":0},{"id":"D9ED0571-B72D-4499-8330-19428BC48231","text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-crosshairs bbb-scamtracker-icon","name":null},"priority":0},{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"717ff7a4-c3fb-4f51-9b97-0630586f3e92","text":"BBB Events","title":"BBB Events","href":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"943b08d1-e0e9-4bb1-9ac1-7e0b28cfd57d","text":"Reserve Meeting Space","title":"Reserve Meeting Space","href":"http://www.noii.tw/phoenix/bbb-business-community-center-reservations/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"c788a269-6c9c-4b76-8ed1-0f6145b6118c","text":"BBB Foundation","title":"BBB Foundation","href":"http://www.noii.tw/phoenix/bbb-community-education-events/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"5f0bd999-211c-4783-8809-d3f20777a381","text":"Get Consumer Help","title":"Get Consumer Help","href":"http://www.noii.tw/phoenix/get-consumer-help/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"d1264db8-70ae-49de-a633-7381fd247e2e","text":"Get to Know Us","title":"Get to Know Us","href":"http://www.noii.tw/phoenix/get-to-know-us/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"27f47ca5-4d79-4b1f-933e-0d90fb54e033","text":"Get Involved","title":"Get Involved","href":"http://www.noii.tw/phoenix/get-involved","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"aff33225-317c-4a98-9a5d-6990494accbe","text":"For Businesses","title":"For Businesses","href":"http://www.noii.tw/phoenix/for-businesses/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"e0d0f066-9cfd-4c57-a442-c826403a9052","text":"News","title":"News","href":"http://www.noii.tw/en/us/az/phoenix/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"topNavLinks":[{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3}]}},"threeLetterIsoCountryCode":"USA","cultureInfoName":"en-us","id":"Phoenix AZ USA","city":"Phoenix","state":"AZ","stateFull":"Arizona","postalCode":"85034","postalCodes":[],"counties":["Maricopa"],"latLng":"33.515822,-112.088177","displayText":"Phoenix, AZ","businessCount":50908,"bbbIds":["1126"],"citySeo":"phoenix","cities":[]}},"localeSelector":{"menuOpen":false,"cultureId":"en-us","homeLocationTypeahead":{"cultureId":"en-us","input":"Phoenix, AZ","results":[],"selected":{"locationType":1,"countryCode":2,"bbbInfo":{"id":"1126","bbbId":"1126","bbbName":"Better Business Bureau serving the Pacific Southwest","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f","title":"","address":{"addressLine1":"1010 E. Missouri Avenue","addressLine2":null,"city":"Phoenix","state":"AZ","zip":"85014-4585","country":0,"latitude":33.5169612,"longitude":-112.0598397},"contact":{"email":"[email protected]","phoneNumber":"877-291-6222","faxNumber":"602-798-8279"},"type":"Primary","jurisdiction":["AZ","CA"],"officeHours":["9 am - 4 pm Monday-Friday"],"phoneHours":["9 am - 3 pm Monday-Friday"],"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-map","lat":33.5169612,"lng":-112.0598397,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"1010 E. Missouri Avenue, Phoenix, AZ 85014-4585","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},"branches":[{"id":"00491366-9660-4eca-878a-c8fef16dd052","title":"","address":{"addressLine1":"60 S. Acoma Blvd., Unit #B102","addressLine2":null,"city":"Lake Havasu City","state":"AZ","zip":"86403","country":0,"latitude":34.4743575,"longitude":-114.3199827},"contact":{"email":"[email protected]","phoneNumber":"928-302-3701","faxNumber":"928-597-5111 "},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"00491366-9660-4eca-878a-c8fef16dd052-map","lat":34.4743575,"lng":-114.3199827,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"00491366-9660-4eca-878a-c8fef16dd052-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"60 S. Acoma Blvd., Unit #B102, Lake Havasu City, AZ 86403","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9","title":"","address":{"addressLine1":"350 W. 16th Street, Suite 205","addressLine2":null,"city":"Yuma","state":"AZ","zip":"85364","country":0,"latitude":32.6990645,"longitude":-114.6236277},"contact":{"email":"[email protected]","phoneNumber":"928-919-7940","faxNumber":""},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-map","lat":32.6990645,"lng":-114.6236277,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"350 W. 16th Street, Suite 205, Yuma, AZ 85364","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29","title":"","address":{"addressLine1":"213 Grove Avenue","addressLine2":null,"city":"Prescott","state":"AZ","zip":"86301","country":0,"latitude":34.5447099,"longitude":-112.4759673},"contact":{"email":"[email protected]","phoneNumber":"928-772-3410","faxNumber":"928-771-1343"},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-map","lat":34.5447099,"lng":-112.4759673,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"213 Grove Avenue, Prescott, AZ 86301","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"8c30c928-9198-4df0-9988-905692667ee3","title":"","address":{"addressLine1":"4747 Viewridge Ave #200","addressLine2":null,"city":"San Diego","state":"CA","zip":"92123","country":0,"latitude":32.8246611,"longitude":-117.1222756},"contact":{"email":"[email protected]","phoneNumber":"858-496-2131","faxNumber":"858-496-2141"},"type":"Branch","jurisdiction":["CA"],"officeHours":["8 am - 5 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"8c30c928-9198-4df0-9988-905692667ee3-map","lat":32.8246611,"lng":-117.1222756,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"8c30c928-9198-4df0-9988-905692667ee3-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"4747 Viewridge Ave #200, San Diego, CA 92123","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2","title":"","address":{"addressLine1":"Gateway Plaza","addressLine2":"120 Newport Center Drive","city":"Newport Beach","state":"CA","zip":"92660","country":0,"latitude":33.7956153,"longitude":-117.8920271},"contact":{"email":"[email protected]","phoneNumber":"949-269-3255","faxNumber":null},"type":"Branch","jurisdiction":["CA"],"officeHours":null,"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-map","lat":33.7956153,"lng":-117.8920271,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"Gateway Plaza 120 Newport Center Drive, Newport Beach, CA 92660","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}}]},"additionalResources":[{"title":"Become BBB Accredited","description":"Learn more about the value of BBB Accreditation.","url":"http://www.noii.tw/phoenix/public/landing/","priority":1},{"title":"BBB Torch Awards for Ethics","description":"The Torch Awards recognize companies who display an outstanding level of ethics and integrity.","url":"http://www.noii.tw/phoenix/bbb-community-education-events/about-bbbs-torch-awards-for-ethics/","priority":2},{"title":"Report a Scam","description":"Research and report on scams and fraud using BBB Scam Tracker.","url":"http://www.noii.tw/scamtracker/us","priority":3},{"title":"File a Complaint","description":"Let BBB help you resolve problems with a business.","url":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","priority":4}],"eventsPageLayout":"standard","copyrightText":"%{copyrightText}","socialMedia":[{"id":"77e3af2b-be48-4fad-b528-66f26820a9b7","name":"Facebook","icon":"fa-facebook-square","url":"https://www.facebook.com/AZBBBNews","handle":""},{"id":"5cca29d2-1578-4cdd-83e9-597e827b88af","name":"Twitter","icon":"fa-twitter-square","url":"https://twitter.com/BBBArizona","handle":"BBBArizona"},{"id":"5ad86cee-0a1d-4427-86d9-1aff2c8ef4f4","name":"LinkedIn","icon":"fa-linkedin-square","url":"http://www.linkedin.com/company/better-business-bureau-of-central-northern-&-western-arizona","handle":""},{"id":"ca071f08-a5f6-4274-a5fa-46400e73d061","name":"YouTube","icon":"fa-youtube-square","url":"http://www.youtube.com/theazbbb","handle":""},{"id":"331f0db8-ab58-4a56-9549-b44fbac87cd2","name":"Google Plus","icon":"fa-google-plus-square","url":"https://plus.google.com/u/0/117831888305037781323/posts","handle":""},{"id":"77816ca8-accf-4386-bd5a-82d19b434d2b","name":"Instagram","icon":"fa-instagram","url":"https://instagram.com/BBBArizona/","handle":""}],"urls":{"bbbUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","branchesUrl":"http://www.noii.tw/en/us/bbb-directory/az","bbbEventsUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","informationPageImageUrl":"http://www.noii.tw/corecmsimages/9446e462-f35e-4e76-99e6-f94723aea1af.jpg","employmentOpportunitiesUrl":"http://www.noii.tw/phoenix/get-to-know-us/employment","applyForAccreditationUrl":"http://www.noii.tw/phoenix/public/landing/","fileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","submitReviewUrl":"http://www.noii.tw/phoenix/reviews","newsLetterSignupUrl":"http://www.noii.tw/phoenix/get-involved/savvy-consumer-sign-up","businessLoginUrl":"http://www.noii.tw/phoenix/login/?not=1","consumerLoginUrl":"http://www.noii.tw/phoenix/consumer/login","annualReportsUrl":"http://www.noii.tw/phoenix/get-to-know-us/annual-reports"},"navigation":{"footerLinks1":[{"id":null,"text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{fileAutoWarrantyComplaintLink}","title":"%{fileAutoWarrantyComplaintLink}","href":"http://www.noii.tw/autoline","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{adTruthLink}","title":"%{adTruthLink}","href":"http://www.noii.tw/council/ad-truth","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks2":[{"id":null,"text":"%{becomeAccredited}","title":"%{becomeAccredited}","href":"become-accredited","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyShieldLink}","title":"%{privacyShieldLink}","href":"http://www.noii.tw/EU-privacy-shield","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks3":[{"id":"cd1f23f6-7974-4f7c-bb49-6039067180b7","text":"BBB Directory","title":"BBB Directory","href":"http://www.noii.tw/bbb-locator/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"b655ab17-d780-4c80-a279-1d85fc03bd7c","text":"Give.org","title":"Give.org","href":"http://www.give.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"278b2760-aa33-4408-9f4c-f034fdc6f72f","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"http://www.bbbmarketplacetrust.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"2982ca16-55d0-4dc7-b7f6-d8bf27decd05","text":"BBB Programs","title":"BBB Programs","href":"http://www.bbbprograms.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"52c9796a-84a7-4a66-814f-8303b4bc59cd","text":"Council of Better Business Bureaus","title":"Council of Better Business Bureaus","href":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"8388d825-1ce4-4428-b6d7-65ef774cb56c","text":"Contact","title":"Contact","href":"http://www.noii.tw/phoenix/get-to-know-us/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"b7164d21-7c43-4ee7-b77b-4f7e919222f8","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"http://www.noii.tw/en/us/partner-code-of-conduct/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"24e13a99-b722-427f-993e-771f637de256","text":"Mission & Vision","title":"Mission & Vision","href":"http://www.noii.tw/en/us/mission-and-vision","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"footerBottomLinks":[{"id":null,"text":"%{termsOfUse}","title":"%{termsOfUse}","href":"terms-of-use","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyPolicy}","title":"%{privacyPolicy}","href":"privacy-policy","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{yourAdChoices}","title":"%{yourAdChoices}","href":"https://www.aboutads.info/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{trademarks}","title":"%{trademarks}","href":"trademarks","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"mainNavLinks":[{"id":"AD266361-F1A7-44AB-A546-8C0776CD53F3","text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-flag","name":null},"priority":0},{"id":"D9ED0571-B72D-4499-8330-19428BC48231","text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-crosshairs bbb-scamtracker-icon","name":null},"priority":0},{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"717ff7a4-c3fb-4f51-9b97-0630586f3e92","text":"BBB Events","title":"BBB Events","href":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"943b08d1-e0e9-4bb1-9ac1-7e0b28cfd57d","text":"Reserve Meeting Space","title":"Reserve Meeting Space","href":"http://www.noii.tw/phoenix/bbb-business-community-center-reservations/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"c788a269-6c9c-4b76-8ed1-0f6145b6118c","text":"BBB Foundation","title":"BBB Foundation","href":"http://www.noii.tw/phoenix/bbb-community-education-events/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"5f0bd999-211c-4783-8809-d3f20777a381","text":"Get Consumer Help","title":"Get Consumer Help","href":"http://www.noii.tw/phoenix/get-consumer-help/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"d1264db8-70ae-49de-a633-7381fd247e2e","text":"Get to Know Us","title":"Get to Know Us","href":"http://www.noii.tw/phoenix/get-to-know-us/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"27f47ca5-4d79-4b1f-933e-0d90fb54e033","text":"Get Involved","title":"Get Involved","href":"http://www.noii.tw/phoenix/get-involved","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"aff33225-317c-4a98-9a5d-6990494accbe","text":"For Businesses","title":"For Businesses","href":"http://www.noii.tw/phoenix/for-businesses/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"e0d0f066-9cfd-4c57-a442-c826403a9052","text":"News","title":"News","href":"http://www.noii.tw/en/us/az/phoenix/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"topNavLinks":[{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3}]}},"threeLetterIsoCountryCode":"USA","cultureInfoName":"en-us","id":"Phoenix AZ USA","city":"Phoenix","state":"AZ","stateFull":"Arizona","postalCode":"85034","postalCodes":[],"counties":["Maricopa"],"latLng":"33.515822,-112.088177","displayText":"Phoenix, AZ","businessCount":50908,"bbbIds":["1126"],"citySeo":"phoenix","cities":[]}}}},"global":{"cultures":{"bbb":{"en-us":{"id":"en-us","icon":"/TerminusContent/header/images/us-country-silhouette.svg","url":"/en/us","label":"US","labelWithLanguage":"%{usEnglish}","cultureInfo":"en-US","flag":"/TerminusContent/header/images/flag-us-100.png","language":"English","twoLetterIsoLanguageName":"en","twoLetterIsoCountryName":"US","threeLetterIsoCountryCode":"USA","countryAbbreviation":"USA","countryUrlParameter":"us","countryName":"United States"},"en-ca":{"id":"en-ca","icon":"/TerminusContent/header/images/ca-country-silhouette.svg","url":"/en/ca","label":"Canada","labelWithLanguage":"%{canadaEnglish}","cultureInfo":"en-CA","flag":"/TerminusContent/header/images/flag-ca-100.png","language":"English","twoLetterIsoLanguageName":"en","twoLetterIsoCountryName":"CA","threeLetterIsoCountryCode":"CAN","countryAbbreviation":"CAN","countryUrlParameter":"ca","countryName":"Canada"},"es-mx":{"id":"es-mx","icon":"/TerminusContent/header/images/mx-country-silhouette.svg","url":"/es/mx","label":"Mexico","labelWithLanguage":"%{mexicoSpanish}","cultureInfo":"es-MX","flag":"/TerminusContent/header/images/flag-mx-100.png","language":"Espa?ol","twoLetterIsoLanguageName":"es","twoLetterIsoCountryName":"MX","threeLetterIsoCountryCode":"MEX","countryAbbreviation":"MEX","countryUrlParameter":"mx","countryName":"Mexico"}},"allIds":["en-us","en-ca","es-mx"],"byId":{"en-us":{"id":"en-us","icon":"/TerminusContent/header/images/us-country-silhouette.svg","url":"/en/us","label":"US","labelWithLanguage":"%{usEnglish}","cultureInfo":"en-US","flag":"/TerminusContent/header/images/flag-us-100.png","language":"English","twoLetterIsoLanguageName":"en","twoLetterIsoCountryName":"US","threeLetterIsoCountryCode":"USA","countryAbbreviation":"USA","countryUrlParameter":"us","countryName":"United States"},"en-ca":{"id":"en-ca","icon":"/TerminusContent/header/images/ca-country-silhouette.svg","url":"/en/ca","label":"Canada","labelWithLanguage":"%{canadaEnglish}","cultureInfo":"en-CA","flag":"/TerminusContent/header/images/flag-ca-100.png","language":"English","twoLetterIsoLanguageName":"en","twoLetterIsoCountryName":"CA","threeLetterIsoCountryCode":"CAN","countryAbbreviation":"CAN","countryUrlParameter":"ca","countryName":"Canada"},"es-mx":{"id":"es-mx","icon":"/TerminusContent/header/images/mx-country-silhouette.svg","url":"/es/mx","label":"Mexico","labelWithLanguage":"%{mexicoSpanish}","cultureInfo":"es-MX","flag":"/TerminusContent/header/images/flag-mx-100.png","language":"Espa?ol","twoLetterIsoLanguageName":"es","twoLetterIsoCountryName":"MX","threeLetterIsoCountryCode":"MEX","countryAbbreviation":"MEX","countryUrlParameter":"mx","countryName":"Mexico"}},"idsByCountry":{"usa":"en-us","can":"en-ca","mex":"es-mx"},"idsByCountryIsoCode":{"us":"en-us","ca":"en-ca","mx":"es-mx"},"countries":{"allIds":["en-us","en-ca","es-mx"],"byId":{"en-us":{"cultureId":"en-us","name":"United States","threeLetterIsoCountryCode":"USA"},"en-ca":{"cultureId":"en-ca","name":"Canada","threeLetterIsoCountryCode":"CAN"},"es-mx":{"cultureId":"es-mx","name":"Mexico","threeLetterIsoCountryCode":"MEX"}}}},"config":{"autoRedirectToUrls":true,"useBrowserLocation":true,"enableMapView":false,"maxFilterOptions":6,"enhancedListing1AdKey":"e5e1c196225bb340f67cca4374603e53","enhancedListing2AdKey":"fa57d465bb74d23d1a1a6bf017d8ebd7","enhancedListing3AdKey":"67160b9bcb2de5969974e92de982569f","enhancedListing4AdKey":"bf477a904915a030dd4620e4c4361f0f","enhancedListing5AdKey":"40c024ff59b6f091d5b26aaf6b0b5c5b","horizontalBannerAdKey":"622a2a74c42e633c6f320f05a9733694","enhancedListing1PlacementId":"920","enhancedListing2PlacementId":"950","enhancedListing3PlacementId":"951","enhancedListing4PlacementId":"952","enhancedListing5PlacementId":"953","horizontalBannerPlacementId":"921","rectangleTilePlacementId":"925","squareTile1PlacementId":"924","squareTile2PlacementId":"949","smartphoneHorizontalBannerPlacementId":"922","verticalTallBannerPlacementId":"923","localHomepageSquareTile1AdKey":"31c73147db25310eda531d92fd740a3d","localHomepageSquareTile1PlacementId":"1002","rectangleTileAdKey":"b285039028c60efdea0cac68883dce2b","squareTile1AdKey":"3a58e8a3bc955d7438bbb804fd9f7ab8","squareTile2AdKey":"20abbb7b761a31f3fee5a2df26f649ab","smartphoneHorizontalBannerAdKey":"dd26a6ca0aee514eb7710b38dc04da01","verticalTallBannerAdKey":"1fdc1c88ac9ba1602cc9a161e0a8616c","categoryHorizontalBannerAdKey":"58e05ed80d6b3869ce08bf14fadd620c","categoryHorizontalBannerPlacementId":"1019","redirectCategorytoABs":false,"contentSquareTile1AdKey":"5f1bbc9b7b86dcee04cbbaa04550f5dc","contentSquareTile1PlacementId":"1004","nearMeElp1AdKey":"306f3ea6ec5d43d6d808fe1cda1d6c20","nearMeElp2AdKey":"22df2c7c174ed501c065b606c0d7239f","nearMeElp3AdKey":"2b3107702e08722839b241672d2f352d","nearMeElp4AdKey":"ee708ee6f4e5741c008b26e18b820ba3","nearMeElp5AdKey":"8c04b5aea14ae0075a444e7405cff630","nearMeElp1PlacementId":"1027","nearMeElp2PlacementId":"1028","nearMeElp3PlacementId":"1035","nearMeElp4PlacementId":"1036","nearMeElp5PlacementId":"1037","nearMeSquareTile1AdKey":"e93a58b5cfa9295f37d7a3263b3dde9a","nearMeSquareTile1PlacementId":"1024","nearMeSquareTile2AdKey":"3a66dbcff9353837caa1fa5dc8e5b3f2","nearMeSquareTile2PlacementId":"1025","geoLandingSquareTile1AdKey":"33a2df3fdbdc74bbc073e27b85f75c8c","geoLandingSquareTile1PlacementId":"1003","defaultAdChannel":"0000","cookieExpiration":365,"epomScriptSrc":null,"googleApiKey":"AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc","googleReCaptchaSiteKey":"6LeZsW8UAAAAANhYLXJ2XqCnD3dnSzTm4y0OdTxd","googleApiSecret":"ZkLeONT1IL7ZO_aHg4fzx4KpqW4=","quantcastLabel":""},"geoInfo":null,"resource":{"searchSuggestPlaceholderText":"What are you looking for?","locationSearchError":"No locations matching your search found.","setLocation":"Set Location","close":"Close","menu":"Menu","findTypeaheadLabel":"Find","findTypeaheadPlaceholder":"What are you looking for?","nearTypeaheadGeolocationLabel":"Current Location","nearTypeaheadLabel":"Near","nearTypeaheadPlaceholder":"city, state or zip","nearTypeaheadPlaceholderUS":"city, state or zip","nearTypeaheadPlaceholderCA":"city, prov or postal","nearTypeaheadPlaceholderMX":"city, state or zip","typeaheadEmptyLabel":"No matches found.","homeLocationTypeaheadPlaceholder":"City and State or Zip","setYourHomeLocation":"Set your home location","findYourHomeLocation":"Find your home location","searchButtonLabel":"Search","searchButtonMobileLabel":"Go","newsAndEvents":"News & Events","applyForAccreditation":"Become Accredited","aboutBbb":"About BBB","missionAndVision":"Mission & Vision","news":"News","programsAndServices":"Programs & Services","faqs":"FAQs","email":"Email","apply":"Apply","contactBBB":"Contact BBB","generalContactInformation":"General Contact Information","fileAComplaint":"File a Complaint","bbbLocatorLinkText":"BBB Directory","frequentlyAskedQuestions":"Frequently Asked Questions","findYourBbbSavedTagline":"My BBB:","findYourBbbEmptyLabel":"Find Your BBB","findYourBbbFauxButtonLabel":"Search","findYourBbbClear":"Reset","bbbScamTrackerLinkText":"BBB Scam Tracker","linksForConsumers":"For Consumers","linksForBusinesses":"For Businesses","copyrightText":", Council of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico, and BBB Institute for Marketplace Trust. All Rights Reserved.","scamInformationResources":"Scam Information & Resources","fileAutoWarrantyComplaintLink":"File an Auto Warranty Complaint","becomeAccredited":"Become Accredited","privacyShieldLink":"BBB EU Privacy Shield","ourMission":"Our Mission","adTruthLink":"BBB Ad Truth","contactYourLocalBBB":"Contact Your Local BBB","bbbPrograms":"BBB Programs","bbbWiseGivingAlliance":"BBB Wise Giving Alliance","bbbInstituteForMarketplace":"BBB Institute for Marketplace Trust","advertisingSelfRegulatoryCouncil":"Advertising Self-Regulatory Council","contact":"Contact","termsOfUse":"Terms of Use","privacyPolicy":"Privacy Policy","yourAdChoices":"Your Ad Choices","trademarks":"Trademarks","noLocationModalHeading":"Please confirm","noLocationModalBody":"For best results, please add a location.","noLocationModalConfirm":"Ok","noLocationModalCancel":"No, Thanks","noSearchModalHeading":"Missing search input","noSearchModalBody":"Please enter something you would like to search for.","noSearchModalConfirm":"Ok","usEnglish":"US - English","canadaEnglish":"Canada - English","mexicoSpanish":"Mexico - Espanol","adDisclosure":"Ad","formRequired":"Required","formInvalidEmailAddress":"Invalid email address","formThankYouHeading":"Thank you!","formThankYouBody":"Thank you for your submission!","businessOwnersTitle":"Business Owners","businessOwnersBodyLine1":"Does your business have what it takes to be BBB Accredited? Contact your local BBB and learn more about the value of accreditation.","businessOwnersBodyLine2":"Not listed in our directory?","businessOwnersBodyLine3":"Click the button below to add your business.","businessOwnersBodyLink1":"CONTACT YOUR LOCAL BBB","businessOwnersBodyLink2":"APPLY FOR ACCREDITATION","businessOwnersButton":"ADD MY BUSINESS","consumersTitle":"Consumers","consumersBodyLine1":"BBB provides educational resources and programs to empower and protect consumers. Click the button below to explore BBB resources.","consumersButton":"Consumer Resources","yourLocalBBBIs":"Your Local BBB is","phone":"Phone","address":"Address","buttonLocateText":"Locate","locateBBBOnMapMoreInfoText":"More About Your Local BBB","bbbInfoCardPhoneHoursLabel":"Phone hours","accreditationPersuasionTitle":"Show Your Integrity","accreditationPersuasionDescription":"The BBB Accreditation Seal shows your commitment to integrity, ethical business practices, and customer service. Learn how to join the BBB community of trustworthy businesses today!","accreditationPersuasionButton":"Learn more about Accreditation","genericSearchLocationError":"Please enter a valid location.","genericCountrySelectPlaceholder":"Choose country","genericTypeaheadPlaceholder":"city, state, zip","shareButtonsLabel":"Share","shareButtonsEmailBodyPrefix":"Check out this page:","travelModeDrivingLabel":"Driving directions","travelModeWalkingLabel":"Walking directions","travelModeTransitLabel":"Transit directions","travelModeBicyclingLabel":"Bicycling directions","mapAndDirectionsError":"We couldn't find that location. Please try entering a valid city, state or zip code.","mapAndDirectionsErrorNoRoutes":"No routes were found between these locations. Please select a different travel mode or try a different location.","mapAndDirectionsFromPlaceholder":"Your location","mapAndDirectionsFromLabel":"From","mapAndDirectionsHeading":"Get directions","mapAndDirectionsSearchText":"Get directions","emailLinkLabel":"Email this {0}","emailThankYouMessage":"Your message was successfully sent to this {0}","emailButtonLabel":"Contact Us","emailBusinessEntityType":"Business","emailModalHeading":"Email this {0}","home":"Home","categoryPageHeading":"All Categories - {0}","categoryPageAlphaListingHeading":"Categories Starting with {0} - {1}","allCategories":"All Categories","searchMetaDescription":"Find businesses and charities listed on BBB.org. Enter the business or charity name, keywords, phone number, website address or email address in the search bar.","searchLocationPlaceholderText":"city, state and zip","searchRatingPanelTitle":"Minimum BBB Rating","searchTypePanelTitle":"Show Only","searchBusinessTypeLabel":"Businesses","searchCharityTypeLabel":"Charities","searchFilterSidebarTitle":"Filter Your Search","searchRatingSidebarTitle":"BBB Rating","searchAccreditedSidebarTitle":"Accreditation","searchAccreditedCheckboxLabel":"BBB Accredited","charitiesCheckboxLabel":"Charities","searchCategoryPanelTitle":"Categories","searchCustomerReviewPanelTitle":"Minimum Customer Review","searchFilterLinkType":"link","searchFilterStarType":"star","searchFilterBooleanType":"boolean","filter":"Filter","results":"Results","resultsCategoryNameLabel":"Category:","filterCollapsedLabel":"Additional Filters","filterExpandedLabel":"Collapse Filters","searchDistancePanelTitle":"Distance","distanceFiveMiles":"5 Miles","distanceTenMiles":"10 Miles","distanceTwentyFiveMiles":"25 Miles","distanceFiftyMiles":"50 Miles","distanceHundredMiles":"100 Miles","searchFilterRating":"and above","searchSortByLabel":"Sort By","searchSortRelevanceLabel":"Best Match","searchSortDistanceLabel":"Distance","searchSortRatingLabel":"Rating","searchSortRelevanceValue":"Relevance","searchSortDistanceValue":"Distance","searchSortRatingValue":"Rating","searchSortNameValue":"Name","searchSortNameLabel":"A to Z","paginationIndicatorDesktop":"Page {0} of {1}","paginationIndicatorMobile":"Page {0}/{1}","paginationPrevious":"Previous","paginationNext":"Next","searchNoResultsTitle":"No Results Available","searchNoResultsParagraph":"Are we missing a business or category? Request that we add a business or specific type of business category by contacting your local BBB.","businessReviewFormLinkLabel":"Add a Business","searchResultsNoResultsLine1":"Search Again","searchResultsNoResultsLine2":"Refine your inquiry using the search bar.","searchResultsNoResultsLine3":"Search Scam Reports","searchResultsNoResultsLine4":"Looking to verify a business or research a scam? Use the Scam Search.","searchResultsNoResultsButton1":"Access Scam Tracker","searchNoResultsTipsTitle":"Search Tips","searchNoResultsTipsItem1":"Select from the typeahead suggestions provided for best results","searchNoResultsTipsItem2":"Check your spelling","searchNoResultsTipsItem3":"Expand your search area","searchNoResultsTipsItem4":"Are we missing a business?","searchNoResultsTipsItem4LinkText":"Submit a request to add it to our directory.","searchNoResultsBrowseCategoriesTitle":"Browse Popular Categories","searchNoResultsContactLocalBbbTitle":"Still Need Assistance?","searchLandingTitle":"Searching BBB.org","searchLandingParagraph":"Many kinds of businesses and charities are listed on BBB.org. To find what you are looking for, you can enter the business or charity name, keywords, phone number, website address or email address in the search bar.","accreditationAndRatingsOverview":"Accreditation and Ratings Overview","accreditationText":"Select businesses earn BBB Accreditation by undergoing a thorough evaluation and upholding the BBB Accreditation Standards.","accreditedCharityText":"Accredited national charities are found to meet all 20 BBB Charity Standards and have the option of indicating that they meet BBB Charity Standards through the display of the national charity seal.","accreditationKeyRating":"A+","ratingsText":"BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or \"No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.","contentAsideFaqTitle":"How Does the BBB Search Work?","contentAsideFaqDescription":"Better Business Bureau helps people find and recommend businesses, brands and charities they can trust. Last year people looked up business profiles on BBB.org nearly 170 million times. By creating a free profile for your business, potential customers can find your business when searching for the products and services you offer.","contentAsideFaqButton":"Claim Profile","relatedCategoriesTitle":"Related Categories","bbbAccreditedOnly":"BBB accredited only","accreditedBusinessBadgeAlt":"This business is accredited","searchCategoryDirectoryInAccreditedPageSubheading":"Showing: {0} results for BBB Accredited {1} in {2}","searchCategoryDirectoryInPageSubheading":"Showing: {0} results for {1} in {2}","searchCategoryDirectoryPageHeading":"CATEGORY: {0}","searchCategoryDirectoryNearAccreditedPageSubheading":"Showing: {0} results for BBB Accredited {1} near {2}","searchCategoryDirectoryNearPageSubheading":"Showing: {0} results for {1} near {2}","searchCategoryDirectoryNearMePageSubheading":"Showing: {0} near {1}","searchCategoryDirectoryNoLocationPageSubheading":"Showing: {0} results for {1}","searchTitle":"Search","searchNoResultsBreadcrumbTitle":"No Results","standardsForTrust":"Standards for Trust","standardsForTrust_text1":"The BBB Standards for Trust are eight principles that summarize important elements of creating and maintaining trust in business.","standardsForTrust_text2":"Our","standardsForTrust_text3":"BBB Accreditation Standards","standardsForTrust_text4":"is built on these standards.","standardsForTrustAdvertiseHonestly":"Advertise Honestly","standardsForTrustAdvertiseHonestlyAdhereTo":"Adhere to established standards of advertising and selling.","standardsForTrustBeResponsive":"Be Responsive","standardsForTrustBeResponsive_text1":"Address marketplace disputes quickly, professionally, and in good faith.","standardsForTrustBeTransparent":"Be Transparent","standardsForTrustBeTransparent_text":"Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.","standardsForTrustBuildTrust":"Build Trust","standardsForTrustBuildTrustEstablish":"Establish and maintain a positive track record in the marketplace.","standardsForTrustEmbodyIntegrity":"Embody Integrity","standardsForTrustEmbodyIntegrity_text1":"Approach all business dealings, marketplace transactions and commitments with integrity.","standardsForTrustHonorPromises":"Honor Promises","standardsForTrustHonorPromises_text":"Abide by all written agreements and verbal representations.","standardsForTrustSafeguardPrivacy":"Safeguard Privacy","standardsForTrustSafeguardPrivacy_text1":"Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.","standardsForTrustTellTheTruth":"Tell the Truth","standardsBuildTrust":"Build Trust","standardsTrackRecord":"Establish and maintain a positive track record in the marketplace.","standardsForTrustTellTheTruth_text":"Honestly represent products and services, including clear and adequate disclosures of all material terms.","trademark1":"BBB logos such as Better Business Bureau, BBB, the BBB torch logo, the BBB Accredited Business and Charity seals and BBB AUTO LINE, are service marks owned by the Council of Better Business Bureaus, Inc. (CBBB). These marks may be used, with certain restrictions, only by BBBs and eligible businesses participating in BBB programs under a license agreement.","trademark2":"Businesses and charities interested in accreditation and the accompanying use of our seals should ","trademark2a":"for program information and accreditation guidelines.","trademark2b":"contact their BBB ","trademark3":"Any use of these marks by others must be with the express permission of CBBB. It is CBBB policy to take action against all unauthorized use of its marks.","trademark4":"What happens when a business misuses a BBB trademark?","trademark5":"In most instances, when we advise a business that it is misusing or infringing our trademarks, the business readily complies with our request to modify its advertising or website. From time to time, however, CBBB has had to sue infringers. We also try to advise the public about companies that continue, without authorization, to use our marks by putting up an alert on their business review (if they have one) and listing them on this website. Below is a list of businesses displaying our service marks without authorization.","trademark6":"Businesses displaying a BBB trademark without authorization","trademarkBBBDirectory":"/bbb-locator/","trademarkBusinessName1":"Business name:","trademarkBusinessName1a":"Springs Transmission & Automotive","trademarkBusinessName2":"Homeprice.net","trademarkCompanyName":"Company name: ","trademarkCompanyName3":"Hyperactive, Inc.","trademarkCompanyName4":"123Vending.com","trademarkContact1":"Contact: ","trademarkContact1a":"BBB of Southern Colorado","trademarkContact1b":"See Springs Transmission & Automotive BBB Business Profile","trademarkContact2":"BBB of Southeast Florida","trademarkContact2a":"See Homeprice.com's BBB Business Profile","trademarkContact3":"BBB of Raleigh, NC","trademarkContact3a":"See Hyperactive's BBB Business Profile","trademarkContact4":"BBB of Charlotte, NC","trademarkContact5":"See 123Vending.com's BBB Business Profile","trademarkLocation":"Location:","trademarkLocation1":"Colorado Springs, Co.","trademarkLocation2":"Deerfield Beach, FL","trademarkLocation3":"Kinston, NC","trademarkLocation4":"Monroe, NC","trademarkProblem1":"Problem:","trademarkProblem1a":"Springs Transmission & Automotive's 2009-2010 DEX directory advertising claims that the business is BBB Accredited through the misuse of the BBB trademark. The business is not BBB Accredited and the infringement is a violation of trademark.","trademarkProblem2":"This business sells home and property value reports on the Internet. Homeprice.net falsely implies BBB affiliation through its unauthorized use of the BBB TORCH Logo on its website. Homeprice.net has been asked on more than one occasion to remove the Council’s trademarks from its website. Homeprice.net is not a BBB Accredited Business. Consumers should be aware that this business is not in any way affiliated with the Better Business Bureau.","trademarkProblem3":"This business offers web hosting and domain registration services. Hyperactive, Inc. is falsely claiming BBB membership in various Internet postings. Previously, Hyperactive, Inc. was falsely implying BBB affiliation by its unauthorized use of a BBB report on its website. Upon request from CBBB, the business removed this report from its site but continues to state inaccurately that it has a satisfactory rating with the BBB. Hyperactive, Inc. has been asked on more than one occasion to remove the reference to its BBB record from its website and other advertisements. This business is not a BBB Accredited Business. Consumers should be aware that this business is not in any way affiliated with the BBB.","trademarkProblem4":"This business sells and services vending machines on the internet. 123Vending.com falsely claims to be BBB accredited on the Internet. Consumers should be aware that 123Vending.com is not in any way affiliated with BBB.","trademarkURL":"URL: ","trademarkURL2":" www.homeprice.net","trademarkURL3":"www.scriptlance.com/cgi-bin/freelancers/freelancers.cgi?viewprofile=redfraggle","trademarkURL4":"http://vending-machines.blogspot.com/","faqDoBBBMonitor":"Do BBBs monitor BBB Accredited Businesses for continuing compliance with standards?","faqDoBBBMonitor2":"Yes. Every BBB Accredited Business is monitored for continuing adherence to BBB standards.","faqDoesBBBReport":"Does BBB report only on accredited businesses?","faqDoesBBBReport2":"No. BBBs review accredited and non-accredited businesses alike. Reviews only note a business's accreditation status.","faqFileComplaint":"How do I file a complaint?","faqFileComplaint2":"Start here with our online complaint form. ","faqFindMyBBB":"How do I find my BBB?","faqFindMyBBB2":"Use our","faqFindMyBBB3":"BBB Locator.","faqFunding":"If BBB funding comes from businesses, how does the organization ensure fairness to consumers?","faqFunding2":"BBB’s value to the business community is based on our marketplace neutrality. Our purpose is not to act as an advocate for businesses or consumers but to act as a mutually trusted intermediary to resolve disputes and provide information to assist consumers in making wise buying decisions. Businesses have supported BBB for more than 100 years because a trustworthy marketplace is in everyone's best interest.","faqLinkToBBBLocator":"/bbb-locator/","faqLinkToComplaintForm":"/consumer-complaints/file-a-complaint/get-started","faqLinkToScamReportForm":"/scamtracker/us/","faqOtherDuties":"What do BBBs do besides resolve customer complaints?","faqOtherDuties2":"BBBs do a lot more than help settle disputes. Through the support of their accredited businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses and providing information to consumers before they purchase products and services.","faqRatingSystem2":"The BBB grade is based on BBB file information about the business. In some cases, a business’s grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests to the business for the information. Find more information about our rating system","faqRatingSystem3":"here.","faqRecommend":"Can BBB recommend a reputable business for me to deal with?","faqRecommend2":"Our basic policy is to refrain from recommending or endorsing any business, product or service. This is done to ensure continued public trust in our fairness.","faqRecommend3":"BBB Accredited Businesses must meet certain standards to qualify for accreditation and to remain accredited. You can search on our website for BBB Accredited Businesses by location and/or industry.","faqReportOnCourts":"Does BBB report on private and small claims court actions against businesses?","faqReportOnCourts2":"Private lawsuits are generally not reported on by BBB. However, BBB may report on criminal convictions against a business or its principals if the matter relates to the business's marketplace dealings with the public.","faqReportOnGovernmentAgency":"Does BBB report on government agency actions against businesses?","faqReportOnGovernmentAgency2":"Yes, BBB reports on actions against businesses and/or their principals brought by government agencies that involve legal or regulatory violations that are relevant to consumers. This information can be found in BBB Business Profiles.","faqReportScam":"How can I report a scam?","faqReportScam2":"Alert BBB by completing our scam report form.","faqRipOffs":"What can BBB do to stop rip-offs and scams?","faqRipOffs2":"Although BBB does not have legal and policing powers, we provide information about marketplace fraud through alerts on scams to the public.","faqRipOffs3":"BBB works closely with local, state and federal law enforcement agencies, providing them with valuable information on potential frauds. We are often the first organization to know about a developing scam and alert authorities and the public. When a scam develops in one part of the country, the news travels quickly between BBBs in the U.S. and Canada that in turn alert the public in their communities.","faqWhatAreBBBStandards":"What are BBB standards against which businesses are evaluated to qualify for accreditation?","faqWhatAreBBBStandards2":"The BBB Standards for Trust are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.","faqWhatIsBBBRatingSystem":"What is BBB’s Rating System?","visionAndMission":"Mission and Vision","visionBBBMission":"BBB’s mission is to be the leader in advancing marketplace trust. We do this by:","visionBBBSeesTrust":"BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.","visionCallingOut":"Calling out and addressing substandard marketplace behavior","visionCelebrating":"Celebrating marketplace role models","visionCreatingCommunity":"Creating a community of trustworthy businesses and charities","visionEncouraging":"Encouraging and supporting best practices by engaging with and educating consumers and businesses","visionEthicalMarketPlace":"An ethical marketplace where buyers and sellers trust each other.","visionSettingStandards":"Setting standards for marketplace trust","visionTitle":"Vision","missionTitle":"Mission","partnerCode":"As a leader in advancing marketplace trust, BBB sets high ethical standards for business conduct. We also apply these standards to ourselves and our Business Partners. The BBB Business Partner Code of Conduct (the “Code”) helps ensure that BBB Business Partners share our commitment to an ethical marketplace.","partnerCodeA":"For the purposes of this Code, “BBB” refers to any Better Business Bureau, the Council of Better Business Bureaus, BBB Institute for Marketplace Trust, BBB Wise Giving Alliance, and any other BBB-affiliated entity. “Business Partners” refers to suppliers that contract to provide BBB with any product or service and other organizations that contract with BBB to accomplish its mission, and includes the employees, agents and contractors of Business Partners. “Business Partners” does not include BBB Accredited Businesses or CBBB National Partners unless they form a contractual relationship with BBB beyond their accreditation by BBB or membership in CBBB.","partnerCodeAdvertise":"3. Advertise Honestly","partnerCodeAdvertise3_1":"Business Partners that advertise or solicit accreditation, sponsorship or any other financial support on behalf of BBB should ensure that all BBB-related advertising or solicitations comply in all respects with BBB policies related to accreditation, the BBB Code of Advertising, and all laws, regulations and guides relating to advertising, solicitations, sponsorships and disclosure of nondeductibility of contributions.","partnerCodeAdvertise3_2":"Business Partners may use BBB trademarks only (1) to create products, materials or websites for direct use by BBB, or (2) as specifically permitted by BBB policies or by the Council of Better Business Bureaus in writing. Unless CBBB has granted permission, Business Partners should not use the BBB name or other BBB marks on Business Partners’ materials, including websites and URLs. Business Partners should not use the BBB name or other BBB marks in a manner that represents or infers Business Partners to be BBB or Business Partners’ employees to be employees of BBB.","partnerCodeAdvertise3_3":"BBB does not endorse specific products or services unless specifically provided by BBB policies. Business Partners should not publicize their business relationships with BBB or identify BBB as a customer without specific permission from BBB in writing, and then only in the manner, context and language approved by BBB. This provision does not prohibit BBB from participating in affinity programs consistent with BBB policies.","partnerCodeB":"BBB expects that Business Partners will conduct their business with or on behalf of BBB in compliance with the Code. As appropriate, preference will be given to Business Partners that demonstrate greater commitment to this Code and ethical standards generally.","partnerCodeBBBLink":"Please see also BBB Accreditation Standards (LINK TO TER-494)","partnerCodeC":"BBB expects that Business Partners will conduct their business with or on behalf of BBB in compliance with the Code. As appropriate, preference will be given to Business Partners that demonstrate greater commitment to this Code and ethical standards generally","partnerCodeEmbody":"5. Embody Integrity","partnerCodeEmbody5_1":"Business Partners should demonstrate commitment to ethical practices in their business conduct and performance of services and production of products on behalf of BBB. Business Partners will comply with BBB policies affecting their relationship with BBB.","partnerCodeEmbody5_2":"Business Partners should share BBB’s commitment to maintaining a work place where people are treated with dignity and respect. In their work on behalf of BBB, Business Partners will follow all applicable wage, benefit, child labor, workplace safety, discrimination and labor laws. While we recognize and respect cultural differences, in their work on behalf of BBB, Business Partners will not engage in discrimination based on age, race, color, religion, sex, gender identity, pregnancy, national origin, citizenship status, disability, sexual orientation, marital status, domestic partner status or veteran status.","partnerCodeEmbody5_3":"BBB depends on the trust and confidence of businesses, charities, consumers and donors. It is important that we avoid activities that create actual or perceived conflicts of interest. BBB employees are not permitted to give or receive anything of value intended to influence a decision. Business Partners will not offer gifts that could be perceived to influence sound business judgment. BBB makes purchasing decisions based on the merit of Business Partners’ products and services, not on gifts, entertainment or other business courtesies.","partnerCodeMaintain":"2. Maintain Legal and Regulatory Compliance","partnerCodeMaintainA":"In their work on behalf of BBB, Business Partners will conduct their business activities in full compliance with applicable laws and regulations in all jurisdictions in which they operate, including laws and regulations on bribery, corruption and prohibited business practices in the countries in which they conduct business. Business Partners will not make any offer, payment, consideration or benefit of any kind which constitutes an illegal or corrupt practice, either directly or indirectly on behalf of BBB, as an inducement or reward for entering into a contract or in connection with the provision of any goods or services under a contract.","partnerCodeOfConduct":"Partner Code of Conduct","partnerCodeReportViolations":"6. Report Violations of the Code","partnerCodeReportViolationsA":"Business Partners should report a possible violation of the Code that directly affects BBB or the transaction with BBB. Business Partners are encouraged to work with their primary contact at BBB (or his or her supervisor) to resolve the situation. If this is not possible or appropriate, reports may be made to an officer of the contracting BBB entity or the CBBB General Counsel.","partnerCodeSafeguard":"4. Safeguard Data and Privacy","partnerCodeSafeguard4_1":"Business Partners should ensure the security and confidentiality of BBB proprietary information; business, charity, consumer and donor information entrusted to BBB; and data about visitors to BBB domains (collectively, “Confidential Information”). Business Partners should have policies and procedures in place to prevent disclosure of Confidential Information to unauthorized parties. In their work on behalf of BBB, Business Partners should maintain physical, technical and procedural safeguards in compliance with applicable laws, technology and information security requirements applicable to BBBs, and any specifications established by CBBB for access to BBB information technology systems and BBB domains.","partnerCodeSafeguard4_2":"Business Partners that, in their work on behalf of BBB, interact with visitors to their own websites should disclose in a Privacy Statement/Policy or elsewhere on their websites the following: what information they collect, with whom it is shared, how it can be corrected, how it is secured, how policy changes will be communicated, and how to address concerns over misuse of personal data.","partnerCodeSafeguard4_3":"Business Partners that, in their work on behalf of BBB, collect identifying information of businesses or individuals should respect contact preferences regarding contact by telephone, fax and e-mail, and communicate changes in preferences to BBB.","partnerCodeSafeguard4_4":"Business Partners that, in their work on behalf of BBB, handle payment card information will certify annually their compliance with the Payment Card Industry Data Security Standard (PCI DSS).","partnerCodeSafeguard4_5":"Business Partners that administer BBB email systems will adopt Domain- based Message Authentication, Reporting & Conformance (DMARC) specifications.","partnerCodeSafeguard4_6":"Business Partners whose product or service collects information about or track visitors to any BBB domain will certify that their product or service supports BBB’s compliance with the Digital Alliance Self-Regulatory Principles, including the Self- Regulatory Principles for Online Behavioral Advertising (OBA Principles), the Multisite Data Principles (MSD Principles) and the Mobile Guidance (MG) (collectively, the Principles). Business Partners that subcontract or otherwise engage other companies to fulfill any obligations under BBB contracts should ensure that such companies’ products or services are also compliant with the Principles. The Principles can be accessed at http://www.aboutads.info/principles/. Further, Business Partners will not transfer any information collected from any BBB domain for any purpose beyond the scope of activities necessary to fulfil their responsibilities under contracts with BBB without providing to CBBB’s Chief Information Officer an explanation of the proposed data transfer and use and receiving express permission for such transfer and use.","partnerCodeStartWithTrust":"1. Start With Trust","partnerCodeStartWithTrustA":"Although Business Partners are independent individuals or business entities, their actions may impact and reflect upon BBB. Business Partners should understand and comply with the Business Partner Code and monitor their compliance through their own administrative processes.","partnerCode3_1":" 3.1","partnerCode3_2":"3.2","partnerCode3_3":"3.3","partnerCode4_1":"4.1","partnerCode4_2":"4.2","partnerCode4_3":"4.3","partnerCode4_4":"4.4","partnerCode4_5":"4.5","partnerCode5_1":"5.1","partnerCode5_2":"5.2","partnerCode5_3":"5.3","partnerCode6_1":"6.1","accreditationStandards":"BBB Accreditation Standards","bbbCodeAdvertiseHonestly":"2. Advertise Honestly","bbbCodeAdvertiseHonestlyA":"Follow federal, state/provincial and local advertising laws.","bbbCodeAdvertiseHonestlyAccredited":"An accredited business or organization agrees to:","bbbCodeAdvertiseHonestlyAdhere":"Adhere to established standards of advertising and selling.","bbbCodeAdvertiseHonestlyB_AbideByThe":"Abide by the","bbbCodeAdvertiseHonestlyB_BBBCodeOfAdvertising":"BBB Code of Advertising.","bbbCodeAdvertiseHonestlyB_Supply":"Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.","bbbCodeAdvertiseHonestlyC":"Adhere to applicable BBB industry codes of advertising.","bbbCodeAdvertiseHonestlyD":"Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.","bbbCodeAdvertiseHonestlyE":"Use the BBB name and logos in accordance with BBB policy.","bbbCodeAdvertiseHonestlyF":"Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.","bbbCodeAnAccredited":"An accredited business or organization agrees to:","bbbCodeBeResponsive":"6. Be Responsive","bbbCodeBeResponsiveA":"Promptly respond to all complaints forwarded by BBB by:","bbbCodeBeResponsiveA1":"Resolving the complaint directly with the complainant and notifying BBB, or","bbbCodeBeResponsiveA2":"Providing BBB with a response that BBB determines:","bbbCodeBeResponsiveA2Item1":"is professional,","bbbCodeBeResponsiveA2Item2":"addresses all of the issues raised by the complainant,","bbbCodeBeResponsiveA2Item3":"includes appropriate evidence and documents supporting the business’ position, and","bbbCodeBeResponsiveA2Item4":"explains why any relief sought by the complainant cannot or should not be granted.","bbbCodeBeResponsiveAddress":"Address marketplace disputes quickly, professionally, and in good faith.","bbbCodeBeResponsiveAn":"An accredited business or organization agrees to:","bbbCodeBeResponsiveB":"Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.","bbbCodeBeResponsiveC":"Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.","bbbCodeBeResponsiveD":"Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.","bbbCodeBeTransparent":"4. Be Transparent","bbbCodeBeTransparentA":"Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.","bbbCodeBeTransparentAnAccredited":"An accredited business or organization agrees to:","bbbCodeBeTransparentB":"Clearly disclose to customers:","bbbCodeBeTransparentBItem1":"direct and effective means to contact the business","bbbCodeBeTransparentBItem2":"terms of any written contract","bbbCodeBeTransparentBItem3":"any guarantees or warranties accompanying a product","bbbCodeBeTransparentBItem4":"any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)","bbbCodeBeTransparentBItem5":"the business’ return/refund policy","bbbCodeBeTransparentBItem6":"any recurring commitment into which the customer may be entering, including information on how future billing will occur","bbbCodeBeTransparentBItem7":"total cost of the transaction, including tax, shipping and handling, and other related charges","bbbCodeBeTransparentC":"If selling products or providing services on Web sites or via other electronic means:","bbbCodeBeTransparentCItem1":"provide any required product labeling information","bbbCodeBeTransparentCItem2":"disclose the nature and terms of shipping, including any known delays or shortages of stock","bbbCodeBeTransparentCItem3":"provide an opportunity to review and confirm the transaction before the sale is completed","bbbCodeBeTransparentCItem4":"provide a receipt summarizing the transaction after the purchase","bbbCodeBeTransparentOpenly":"Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.","bbbCodeBuildTrust":"1. Build Trust","bbbCodeBuildTrustA":"Have been operational (actively selling products or services) in any BBB service area for at least the most recent six months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).","bbbCodeBuildTrustB":"Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.","bbbCodeBuildTrustC":"Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).","bbbCodeBuildTrustD":"Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.","bbbCodeBuildTrustE":"In its relationship with BBB: meet all applicable standards within the Accreditation Standards; cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry; honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process; and complete the required application and pay all monetary obligations to BBB in a timely manner.","bbbCodeEffectiveDate":"Effective 01/01/2009","bbbCodeEmbodyIntegrity":"8. Embody Integrity","bbbCodeEmbodyIntegrityAccredited":"An accredited business or organization agrees to:","bbbCodeEmbodyIntegrityAccreditedItem1":"Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.","bbbCodeEmbodyIntegrityApproach":"Approach all business dealings, marketplace transactions and commitments with integrity.","bbbCodeEstablish":"Establish and maintain a positive track record in the marketplace.","bbbCodeHonorPromises":"5. Honor Promises","bbbCodeHonorPromisesA":"Fulfill contracts signed and agreements reached.","bbbCodeHonorPromisesAbide":"Abide by all written agreements and verbal representations.","bbbCodeHonorPromisesAn":"An accredited business or organization agrees to:","bbbCodeHonorPromisesB":"Honor representations by correcting mistakes as quickly as possible.","bbbCodeOfBusinessRepresents":"BBB Accreditation Standards represent standards for business accreditation by BBB in the United States and Canada.","bbbCodeOurCode":"Our Code represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. It is built on the","bbbCodeOurCodea":"BBB Standards for Trust,","bbbCodeOurCodeb":"eight principles that summarize important elements of creating and maintaining trust in business.","bbbCodeOurCodec":"This Code also represents standards for business accreditation by BBB. BBB accredits businesses based in the United States and Canada that meet these standards and complete application procedures.","bbbCodeOurCoded":"To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:","bbbCodeReferCodeOfConduct":"Please also refer to BBB Business Partner Code of Conduct","bbbCodeSafeGuardPrivacy":"7. Safeguard Privacy","bbbCodeSafeGuardPrivacyA":"Respect Privacy","bbbCodeSafeGuardPrivacyAItem1":"what information they collect;","bbbCodeSafeGuardPrivacyAItem2":"with whom it is shared;","bbbCodeSafeGuardPrivacyAItem3":"how it can be corrected;","bbbCodeSafeGuardPrivacyAItem4":"how it is secured;","bbbCodeSafeGuardPrivacyAItem5":"how policy changes will be communicated; and","bbbCodeSafeGuardPrivacyAItem6":"how to address concerns over misuse of personal data.","bbbCodeSafeGuardPrivacyAnAccredited":"An accredited business or organization agrees to:","bbbCodeSafeGuardPrivacyB":"Secure Sensitive Data","bbbCodeSafeGuardPrivacyBusinesses":"Businesses conducting e-commerce agree to disclose on their Web site the following:","bbbCodeSafeGuardPrivacyBusinessesCollect":"Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial or health information) will ensure that it is transmitted via secure means. Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.","bbbCodeSafeGuardPrivacyC":"Honor Customer Preferences","bbbCodeSafeGuardPrivacyCAgree":"Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.","bbbCodeSafeGuardPrivacyProtect":"Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.","bbbCodeTellTheTruth":"3. Tell the Truth","bbbCodeTellTheTruthA":"Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.","bbbCodeTellTheTruthAnAccredited":"An accredited business or organization agrees to:","bbbCodeTellTheTruthB":"Ensure that any written materials are readily available, clear, accurate and complete.","bbbCodeTellTheTruthHonesty":"Honestly represent products and services, including clear and adequate disclosures of all material terms.","bbbCodeThisCode":"This Code also represents standards for business accreditation by BBB. BBB accredits businesses based in the United States and Canada that meet these standards and complete application procedures.","bbbCodeToBeAccredited":"To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:","bbbCodePleaseAlsoRefer":"Please also refer to BBB Business Partner Code of Conduct","partnerCodeLinkAccreditationStandards":"Please see also BBB Accreditation Standards","fromHeader":"From","toHeader":"To","letterRating":"Letter Rating","letterRating_0":"0","letterRating_100":"100","letterRating_59_99":"59.99","letterRating_60":"60","letterRating_63_99":"63.99","letterRating_64":"64","letterRating_66_99":"66.99","letterRating_67":"67","letterRating_69_99":"69.99","letterRating_70":"70","letterRating_73_99":"73.99","letterRating_74":"74","letterRating_76_99":"76.99","letterRating_77":"77","letterRating_79_99":"79.99","letterRating_80":"80","letterRating_83_99":"83.99","letterRating_84":"84","letterRating_86_99":"86.99","letterRating_87":"87","letterRating_89_99":"89.99","letterRating_90":"90","letterRating_93_99":"93.99","letterRating_94":"94","letterRating_96_99":"96.99","letterRating_97":"97","letterRating_A":"A","letterRating_A_Minus":"A-","letterRating_A_Plus":"A+","letterRating_B":"B","letterRating_B_Minus":"B-","letterRating_B_Plus":"B+","letterRating_C":"C","letterRating_C_Minus":"C-","letterRating_C_Plus":"C+","letterRating_D":"D","letterRating_D_Minus":"D-","letterRating_D_Plus":"D+","letterRating_F":"F","overview":"Overview","overviewOfRatingBBBAnalysis":"BBB analysis of a business’s complaint history generally takes into account the business’s size if BBB has reliable information to establish its size. If BBB cannot reliably determine business size, it will consider the business to fall within BBB's smallest size category.","overviewOfRatingFailureToHonor":"Failure to honor commitments to BBB.","overviewOfRatingFailureToHonor_text":"A business’s BBB rating is lowered if a business does not honor its commitments to BBB, including commitments to abide by a mediation settlement or an arbitration award.","overviewOfRatings":"Overview of Ratings","overviewOfRatingsAdvertisingIssues":"Advertising issues known to BBB.","overviewOfRatingsAdvertisingIssues_text1":"A business’s BBB rating is lowered when the business does not, in BBB's opinion, appropriately respond to BBB advertising challenges that relate to:","overviewOfRatingsAdvertisingIssues_text2":"Misuse of the BBB name or BBB marks; or","overviewOfRatingsAdvertisingIssues_text3":"Questions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the BBB Code of Advertising. Advertising issues may be rated as major, moderate or minor, and the rating deduction varies accordingly.","overviewOfRatingsAdvertisingIssues_text4":"BBB advertising challenges are made at BBB's discretion when it receives complaints from consumers or competitors about advertising or when BBB identifies questionable advertising through its monitoring of local media.","overviewOfRatingsAssigns":"BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or \"No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.","overviewOfRatingsBBBRatings":"BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business.","overviewOfRatingsBBBRatingsTakes":"The BBB rating takes into account the following information with respect to closed complaints that relate to a business’s marketplace activities:","overviewOfRatingsBBBRatingsTakes_text1":"Number of complaints filed with BBB against the business.","overviewOfRatingsBBBRatingsTakes_text2":"The size of the business.","overviewOfRatingsBBBRatingsTakes_text3":"If complaints have been filed, whether in BBB's opinion the business appropriately responded to them.","overviewOfRatingsBBBRatingsTakes_text4":"If complaints have been filed, whether in BBB’s opinion the business resolved the complaints in a timely manner to the customer's satisfaction.","overviewOfRatingsBBBRatingsTakes_text5":"If complaints have been filed, whether in BBB's opinion the business failed to resolve the underlying cause(s) of a pattern of complaints.","overviewOfRatingsBBBRatingsTakes_text6":"The age of resolved complaints. Older resolved complaints have less of an impact on the rating than newer complaints.","overviewOfRatingsBBBRatingsTakes_text7":"If complaints have been filed, whether in BBB's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution.","overviewOfRatingsBusinessComplaintHistory":"Business’s complaint history with BBB.","overviewOfRatingsElements":"RATING ELEMENTS","overviewOfRatingsLetterRatingScale":"LETTER RATING SCALE","overviewOfRatingsLetterRatingScale_text":"This is the 100 point scoring scale BBB uses to assign letter grade ratings:","overviewOfRatingsLicensing":"Licensing and government actions known to BBB.","overviewOfRatingsLicensing_text":"Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business).","overviewOfRatingsLicensing_text1":"A business’s BBB rating is lowered when BBB has knowledge of the following:","overviewOfRatingsLicensing_text2":"Licensing and government actions known to BBB.","overviewOfRatingsLicensing_text3":"Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business).","overviewOfRatingsLicensing_text4":"Pending or finalized government actions against the business that relate to its marketplace activities and, in BBB's opinion, raise questions about the business’s ethics or its reliability in providing products/services. Government action deductions consider several factors including how the case is finalized as well as the amount of restitution, penalties or fines imposed against the business. However, older government actions have less of an impact than newer government actions of the same type.","overviewOfRatingsLicensing_text5":"BBB routinely checks required competency licensing and government actions before a business is accredited by BBB. BBB does not routinely check required competency licensing and government actions for businesses that do not seek BBB accreditation, although in some cases BBB learns of these matters through its marketplace research.","overviewOfRatingsProfiles":"BBB Business Profiles generally explain the most significant factors that raise or lower a business’s rating.","overviewOfRatingsRatingPoints":"RATING POINTS","overviewOfRatingsRatingPoints_text":"This chart shows the maximum number of points that can be earned or deducted in each element of the BBB rating system. A business’s total score is on a 100 point scale. Please note there are some categories in which businesses can only lose points, and for those categories a \"0” is indicated as the maximum number of points that can be awarded.","overviewOfRatingsRatingPointsElement":"Element","overviewOfRatingsRatingPointsElement_text1":"Complaint Volume (Weighted by Complaint Age)","overviewOfRatingsRatingPointsElement_text10":"Competency Licensing","overviewOfRatingsRatingPointsElement_text11":"Government Action (per action)","overviewOfRatingsRatingPointsElement_text12":"Advertising Review (per incident)","overviewOfRatingsRatingPointsElement_text13":"BBB Trademark Infringement","overviewOfRatingsRatingPointsElement_text2":"Unanswered Complaints","overviewOfRatingsRatingPointsElement_text3":"Unresolved Complaints","overviewOfRatingsRatingPointsElement_text4":"Complaint Resolution Delayed","overviewOfRatingsRatingPointsElement_text5":"Failure to Address Complaint Pattern","overviewOfRatingsRatingPointsElement_text6":"Type of Business","overviewOfRatingsRatingPointsElement_text7":"Time in Business","overviewOfRatingsRatingPointsElement_text8":"Transparent Business Practices","overviewOfRatingsRatingPointsElement_text9":"Failure to Honor Mediation/Arbitration","overviewOfRatingsRatingPointsRange_textA":"Range of points that can be earned ","overviewOfRatingsRatingPointsRange_textB":"or deducted (maximum to minimum)","overviewOfRatingsRatingPointsRange_text1":"15 to 0","overviewOfRatingsRatingPointsRange_text10":"0 or -41","overviewOfRatingsRatingPointsRange_text11":"0 to -34","overviewOfRatingsRatingPointsRange_text12":"0 to -41","overviewOfRatingsRatingPointsRange_text13":"0 or -41","overviewOfRatingsRatingPointsRange_text2":"40 to 0","overviewOfRatingsRatingPointsRange_text3":"30 to 0","overviewOfRatingsRatingPointsRange_text4":"5 or 0","overviewOfRatingsRatingPointsRange_text5":"0 to -31","overviewOfRatingsRatingPointsRange_text6":"0 to -41","overviewOfRatingsRatingPointsRange_text7":"10 to 0","overviewOfRatingsRatingPointsRange_text8":"0 or -5","overviewOfRatingsRatingPointsRange_text9":"0 to -41","overviewOfRatingsRatingsAreBased":"BBB ratings are based on information in BBB files with respect to the following factors:","overviewOfRatingsRepresent":"BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.","overviewOfRatingTimeInBusiness":"Time in business.","overviewOfRatingTimeInBusiness_text":"A business’s BBB rating is based, in part, on the length of time the business has been operating. If BBB is unable to obtain, from the business or from other sources, information about time in business that BBB deems reliable, BBB will consider business to have started at the time BBB opened its file on the business.","overviewofRatingTransparent":"Transparent Business Practices.","overviewofRatingTransparent_text":"A business’s BBB rating is lowered if BBB determines that the business is not being transparent about its marketplace conduct. This includes situations where:","overviewofRatingTransparent_text_1":"A business does not provide complete information about products and services offered, and/or ownership.","overviewofRatingTransparent_text_2":"A business uses false addresses or an address cannot be determined.","overviewOfRatingTypeOfBusiness":"Type of business.","overviewOfRatingTypeOfBusiness_text":"A business's BBB rating is lowered if, in BBB's opinion, the business is a type of business that raises marketplace concerns or is believed to operate in violation of the law.","aboutBbbPeopleToday":"People today are overwhelmed with choices – and often unsure about where to find verified, unbiased information. There are more than 30 million businesses in North America alone; and hundreds of thousands of sites around the world where people shop online. There are thousands of free and subscription websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all.","aboutBbb100Years":"For over 100 years, BBB has helped people make smarter decisions and is evolving to meet fast changing marketplace needs.","aboutBullet1":"BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards.","aboutBullet2":"BBB helps consumers identify trustworthy businesses, and those that aren’t, through more than 4 million BBB Business Reviews.","aboutBullet3":"BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say.","aboutBullet4":"BBB sets standards for and evaluates the practices of thousands of charities so that donors know where their money is going.","aboutBullet5":"BBB coaches businesses on ethical behavior and how to build stronger, more trusting relationships with their customers.","aboutBbbNational":"BBB offers its national and local consumer services online and in person. Through our efforts, BBB helps millions of people each year.","aboutBbbSetsStandards":"BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards.","aboutBbbEthicalBehaviour":"BBB sets standards for and evaluates the practices of thousands of charities so that donors know where their money is going.","aboutBbbNetworkHub":"The Council of Better Business Bureaus (CBBB) is the network hub for BBBs in the US and Canada. Like BBBs, CBBB is dedicated to fostering honest and responsive relationships between businesses and consumers -- instilling consumer confidence and advancing a trustworthy marketplace for all.","aboutBbbCoaches":"BBB coaches businesses on ethical behavior and how to build stronger, more trusting relationships with their customers.","businessReviewFormHeading":"Add a Business to the BBB Directory","htmlBusinessReviewFormDescriptionTop":"

Are we missing a business in the BBB Directory? To start the process of creating a new BBB Business Profile, please provide some basic information about the business using the form below. Please include the name and location of the business to help BBB identify and add the correct business.

\r\n

PLEASE NOTE: This form is only for asking BBB to create a new BBB Business Profile.

\r\n

If you want to file a complaint, please visit https://complaint.bbb.org or click the button below.

\r\n

If you want to write a review and share a recent experience with a business, visit http://www.noii.tw/reviews or click on the button below to learn more about BBB Customer Reviews.

","htmlBusinessReviewFormDescriptionBottom":"

If you need more information about an online business, use WHOIS to look up additional details using the website URL.

","clickToFileComplaint":"Click here to file a complaint","learnMoreCustomerReviews":"Learn more about customer reviews","ourPrivacyPolicy":"Our Privacy Policy","businessName":"Business Name","typeOfBusiness":"Type of Business","cityStateProvince":"City and State/Province","city":"City","stateProvince":"State / Province","postalCode":"Postal Code","phoneNumber":"Phone Number","notes":"Notes","yourName":"Your Name","yourEmailAddress":"Your Email Address","yourPhoneNumber":"Your Phone Number","submitYourRequest":"Submit your request","clearValues":"Clear values","businessReviewSubmitFailed":"There was an issue recording your business review. Please review your data and try again.","continue":"Continue","codeOfAdvertising":"Code of Advertising","codeOfAdvertising_Text":"-\r\n \r\n \r\n\r\n\r\n

These basic advertising standards are issued for the guidance of advertisers, advertising agencies and advertising media. It is impossible to cover fully the wide variety of advertising practices by specific standards in a code such as this, which is designed to apply to the offering of all goods and services in all forms of media.

\r\n\r\n

BBB Code of Advertising - Summary

\r\n

Each section of the BBB Code of Advertising is summarized here to help you select the parts of the Code that apply to your specific situations. Please click at the end of a paragraph to access the entire section in detail or click here to go directly to the full text version.

\r\n

\r\n

1.   Basic Principles of the Code

\r\n Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided. Click here for specifics. \r\n

\r\n

2.   Comparative Price, Value and Savings Claims

\r\n

When comparing prices to one’s own former selling price, current price of others, list prices, wholesale prices, or to items which are imperfect, it is important to make sure that consumers have all the necessary information to make an informed purchase. In addition, when offering a price match guarantee, the offer should be made in good faith, include all necessary information to take advantage of it and not place an unreasonable burden on the consumer who wants to take advantage of the offer.  Click here for specifics.

\r\n\r\n

3.   Comparison with own former selling price

\r\n\r\n\r\n

When comparisons are made to a former selling price, it must be to a bona fide price that has been offered for a reasonable time. If no sales had been made at that price, the advertiser must be sure that the markup on the higher priced product is similar to other products. Click here for specifics.

\r\n

4.   Comparison with current price of identical products or services sold by others

\r\n

Advertisers must be reasonably certain that the compared to price does not appreciably exceed the price at which substantial sales for the identical product have been made. Click here for specifics.

\r\n

\r\n 5.   Comparison with current price of comparable products or services sold by the advertiser or by others\r\n

\r\n\r\n

Advertisers must be reasonably certain that the compared to price does not appreciably exceed the price at which substantial sales for the comparable product have been made. Click here for specifics.

\r\n\r\n

\r\n 6.   List Prices\r\n

\r\n

List prices comparisons may mislead the consumer where they are not to a price at which substantial sales of the product have occurred. An advertiser can use a list-price non-deceptively where it does not claim a savings, and includes certain disclosures. Click here for specifics.

\r\n\r\n

7.   Imperfects, Irregulars and Seconds

\r\n

A price comparison to an imperfect product must include a clear disclosure, among others, that such comparison applies to the price of the product if perfect. Click here for specifics.

\r\n\r\n

8.   \"Factory to you,\" \"factory direct,\" \"wholesaler,\" \"wholesale price\"

\r\n

Such phrases are appropriate under certain circumstances. For example, the phrase “factory to you” can be used where the advertiser actually makes the product. The phrase “wholesale price” can be used if that price is comparable to the price charged by wholesalers. Click here for specifics.

\r\n\r\n

9.   Sales

\r\n\r\n

Retailers can advertise “sales” where they are offering a significant reduction in price for a limited period of time. At the end of the sale period, retailers can, in good faith, convert the sale price to a new regular price if they no longer claim a savings. Click here for specifics.

\r\n\r\n

10.  \"Emergency\" or \"Distress\" sales

\r\n\r\n

Emergency sales must be for a limited period of time, and only include products that are affected by the emergency. The reason given for the sale must be true. Advertisers stating they are closing out a particular product can do so where the advertiser will no longer carry that product. Click here for specifics.

\r\n\r\n

11.  \"Up to\" price savings claims

\r\n\r\n

When advertising, for example, savings of \"up to 40%,\" at least 10% of the items must be available at 40% off. Advertisers may want to include a disclosure of both the minimum and maximum savings available to provide more information to consumers. Click here for specifics.

\r\n\r\n

12.  Lowest Prices, Underselling claims

\r\n\r\n

Advertisers should avoid making unqualified lowest prices claims. One appropriate qualification is to promise truthfully that the advertiser will meet or beat a lower price sold by others. Click here for specifics.

\r\n\r\n

13.  Price equaling, meeting competitors' prices

\r\n\r\n

When advertisers offer a price match guarantee, the offer should be made in good faith, include all necessary information to take advantage of it, and not place unreasonable burdens on the consumer who wants to take advantage of the offer. Click here for specifics.

\r\n\r\n

14.  Free

\r\n\r\n

Use of the word free includes a requirement, among others, that the “free” item actually is free. When offered with the purchase of another item, the free item should not be paid for by an increase in the regular price of the other item. Click here for specifics.

\r\n\r\n

15.  Trade-in Allowances

\r\n\r\n

\r\n If an advertiser offers to accept a trade-in when a consumer purchases an item, the advertiser must disclose all terms for the offer clearly and conspicuously.\r\n Click here for specifics.\r\n

\r\n\r\n

16.  Credit

\r\n\r\n

Offering credit to consumers comes with numerous requirements which must be met. In addition, if promising “easy credit,” or “guaranteed financing” or like terms, the consumer should receive what is promised. Click here for specifics.

\r\n\r\n

17.  Extra Charges

\r\n\r\n

To avoid confusion, the existence of any extra charges (such as delivery, assembly, postage and handling, etc.) should be clearly and conspicuously disclosed in an advertisement in immediate conjunction with the price. Click here for specifics.

\r\n\r\n

18.  Negative Option Plans, Continuity Plans and Automatic Shipments

\r\n\r\n

Advertisements for a product or service that include an offer to sell consumers additional goods or services under a negative option should disclose all material terms of the negative option. Advertisers should avoid making vague or unnecessarily long disclosures that might include contradictory language.  Click here for specifics.

\r\n\r\n

19.  Bait Advertising and Selling

\r\n\r\n

A “bait” offer is one where the advertiser does not intend to sell the product, but instead to lure the consumer in to switch them to another product, usually at a higher price. Advertisers should avoid such offers. Click here for specifics.

\r\n\r\n

20.  Warranties or Guarantees

\r\n\r\n

When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a \"satisfaction guarantee\" or \"money back guarantee\" and define, for consumers, the meaning of claims such as \"lifetime guarantee.\" Click here for specifics.

\r\n\r\n

21.  Layout and Illustrations

\r\n\r\n

The illustrations and overall layout of advertising should enhance the consumer's understanding of the offers and accurately represent the featured products and services. Click here for specifics.

\r\n\r\n\r\n

22.  Asterisks

\r\n\r\n

Asterisks can be used to provide additional information about the product or service. However, they should not be used to contradict or change the meaning of the original claim. Click here for specifics.

\r\n\r\n

23.  Abbreviations

\r\n\r\n

Only commonly known abbreviations should be used in advertising. Click here for specifics.

\r\n\r\n

24.  Use or Condition Disclosures

\r\n\r\n

Terms including “used,” “secondhand,” “rebuilt,” “reconditioned,” “as-is,” etc. have specific meaning.    Advertisers should use them only in those circumstances and with appropriate disclosures. Click here for specifics.

\r\n\r\n

25.  \"As-Is\"

\r\n\r\n

Advertisers must disclose clearly whenever they offer a product “as is.” Click here for specifics.

\r\n\r\n

26.  \"Discontinued”

\r\n\r\n

Advertisers must not describe products as “discontinued,” or by similar words unless the manufacturer has discontinued the product, or the retailer will discontinue offering it after clearing existing inventories. Click here for specifics.

\r\n\r\n

27.  Superiority Claims – Comparatives – Disparagement

\r\n\r\n

Deceptively or falsely disparaging advertising of a competitor’s products or services must not be used.  Comparisons should fairly reflect all aspects of the products or services equally. Click here for specifics.

\r\n\r\n

28.  Objective Superlative Claims

\r\n\r\n

Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be \"#1 car sales in the city.\" Click here for specifics.

\r\n\r\n

29.  Subjective Claims – Puffery

\r\n\r\n

Expressions of opinion or intangible qualities of a product or service do not need to be substantiated.  Such claims include “we try harder” or “best food in the world.” Click here for specifics.

\r\n\r\n

30.  Testimonials and Endorsements

\r\n\r\n

Advertisers should ensure that testimonials and endorsement are not misleading and represent the current opinion of the endorser. A consumer endorser’s experience should reflect what users generally achieve, unless there is a clear and conspicuous disclosure of what the expected results will be.   Advertisers should not include claims in testimonials that they themselves cannot make and support.  Click here for specifics.

\r\n\r\n

31.  Rebates

\r\n\r\n

Rebates are payments of money after the sale. Advertisers should clearly and conspicuously state the before-rebate cost as well as the amount of the rebate and include key terms that consumers need to know. Click here for specifics.

\r\n\r\n

32.  Business Name or Trade Style

\r\n\r\n

Business names or trade styles should not contain words that would mislead the public. Words like “factory” or “wholesaler” should only be used under appropriate circumstances. Click here for specifics.

\r\n\r\n

33.  Contests and Games of Chance or Skill

\r\n\r\n

Advertisers should publish clear, complete and concise contest rules and provide competent impartial judges to determine the winners. Contests that include the three elements of prize, chance and consideration (payment) are considered lotteries in violation of state and federal laws. Canadian law contains similar prohibitions. Click here for specifics.

\r\n\r\n

34.  Claimed Results

\r\n\r\n

Claims relating to performance and results should be backed up by reliable evidence. Click here for specifics.

\r\n\r\n

35.  Unassembled Products

\r\n\r\n

Advertisers should disclose when merchandise requires partial or complete assembly by the consumer, e.g., \"unassembled,\" \"partial assembly required.\" Click here for specifics.

\r\n\r\n

36.  Environmental Benefit Claims

\r\n\r\n

Advertisers should avoid broad, unqualified environmental claims such as “green,” or “eco-friendly.”  Other claims such as “degradable,” “recycled,” and “non-toxic,” should only be used when substantiated and properly qualified.  Environmental Certifications and seals of approval may be used if properly issued.  Additional disclosures are needed if not issued by an independent third-party. Click here for specifics.

\r\n\r\n

37.  “Made in USA” Claims

\r\n\r\n

\"Made in USA,\" and similar terms used to describe the origin of a product must be truthful and substantiated. In general, all or virtually all of the product must be made in the USA. Qualified “Made in USA” claims can made be under certain circumstances and with appropriate disclosures. Click here for specifics.

\r\n\r\n

38.   “Product of Canada” and “Made in Canada” Claims

\r\n

“Product of Canada,\" \"Made in Canada\" and similar terms used to describe the origin of a product must be truthful and substantiated. To make \"Product of Canada” claims, virtually all of the product must be made in Canada. Where goods are partially made in Canada, “Made in Canada” claims can be made if appropriately qualified. Click here for specifics.

\r\n\r\n

39.  Native Advertising (Deceptively Formatted Advertisements)

\r\n\r\n

Native Advertisements are created to resemble the design, style, and functionality of the media in which they are disseminated, which could make it difficult to distinguish between advertising and non-commercial content. Click here for specifics.

\r\n

 

\r\n

BBB Code of Advertising - Full Text

\r\n

BBB promotes honest advertising by working with businesses to help ensure ethical and truthful advertising. Contact your BBB at bbb.org for answers to advertising questions.

\r\n

These basic advertising standards are issued for the guidance of advertisers, advertising agencies and advertising media.

\r\n

The Better Business Bureau (BBB) Code of Advertising (Code) applies to the offering of all goods and services. If BBB has developed specific industry advertising codes, it is recommended that industry members adhere to them.

\r\n

For example, if specific questions arise which involve advertising directed to children, advertisers should review The Children's Advertising Review Unit Self-Regulatory Program for Children's Advertising at caru.org/guidelines/guidelines.pdf.

\r\n

In all instances, advertisers, agencies and media should also be sure that they are in compliance with local, state, federal and provincial laws and regulations governing advertising.

\r\n

These standards apply to advertising placed in all forms of media, including print, broadcast, online and mobile formats.

\r\n

Adherence to the general principles and specific provisions of this Code will be a significant contribution toward effective self-regulation in the public interest.

\r\n

 

\r\n

1. Basic Principles of the Code

\r\n

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

\r\n

1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

\r\n

1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

\r\n

1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

\r\n

 

\r\n

2. Comparative Price, Value and Savings Claims

\r\n

BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising1 plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

\r\n

2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

\r\n

2.1.1 Their own former selling price;

\r\n

2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

\r\n

2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

\r\n

2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

\r\n

2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

\r\n

 

\r\n

3. Comparison with own former selling price

\r\n

3.1 The former price must be the actual price at which the advertiser has openly and actively offered the product or service for sale, for a reasonably substantial period of time, in the recent, regular course of business, honestly and in good faith.

\r\n

3.2 Where the former price is genuine, the bargain being advertised is a true one.  If, on the other hand, the former price being advertised is not bona fide, the bargain being advertised is a false one. 

\r\n

3.2.1 For example, where an artificial, inflated price was established for the purpose of enabling the subsequent offer of a large reduction, the consumer is not receiving the usual value expected.  In such a case, the “reduced” price is, in reality, probably just the seller's regular price.

\r\n

3.3 Offering prices, as distinguished from actual former selling prices, may be used to deceptively imply a savings. In the event few or no sales were made at the advertised comparative price, the advertiser must make sure that the higher price does not exceed the advertiser's usual and customary retail markup for similar products or services.

\r\n

3.4 Descriptive terminology often used by advertisers includes: “regularly,” “was,” “you save $ _____,” and “originally.” If the word “originally” is used and the original price is not the last previous price, that fact must be clearly and conspicuously disclosed by stating the last previous price, or that intermediate markdowns may have taken place, for example, “originally $400, formerly $300, now $250,” “originally $400, intermediate markdowns taken, now $250.”

\r\n

 

\r\n

4. Comparison with current price of identical products or services sold by others

\r\n

Advertisers should be reasonably certain that the comparative price does not appreciably exceed the price at which substantial sales of identical products or services have been made in the trade area for which the claim is made for a reasonably substantial period of time, in the recent, regular course of business. Such comparisons must be substantiated by the advertiser prior to making any advertised comparisons. Descriptive terminology often used by advertisers includes: “selling elsewhere at $______.”

\r\n

 

\r\n

5. Comparison with current price of comparable products or services sold by the advertiser or by others

\r\n

5.1 Advertisers should be reasonably certain that the comparative price does not appreciably exceed the price at which substantial sales of comparable products or services have been made in the trade area for which the claim is made for a reasonably substantial period of time, in the recent, regular course of business. Such comparisons must be substantiated by the advertiser prior to making any advertised comparisons. Descriptive terminology often used by advertisers includes: “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____.”

\r\n

5.2 In all such cases, the advertiser must make certain that the comparable products or services are similar in all material and significant respects.

\r\n

 

\r\n

6. List prices

\r\n

6.1  “List price,” “manufacturer's list price,” “reference price,” “suggested retail price,” and similar terms, hereinafter collectively referred to as “list price,” may be used deceptively to state or imply a savings which was not, in fact, the case. To the extent that a list price does not in fact correspond to the price at which substantial sales of the product in question have been made, the advertisement of a reduction may mislead the consumer. Such a comparison must be substantiated by the advertiser prior to making any advertised comparison.

\r\n

6.2 An advertiser, however, can also reference a list price non-deceptively where the advertiser:

\r\n

6.2.1 Does not describe the difference as a “savings,” or use any other words of similar meaning; and

\r\n

6.2.2 Clearly and conspicuously discloses2 that the list price may not necessarily be the price at which the product or service is sold. This disclosure may be unnecessary in situations where consumers generally know that the list price may not necessarily be the price at which the product or service is sold. This may be the case, for example, when an automobile dealer references, in its ad, a new car’s Monroney Sticker price.

\r\n

 

\r\n

7. Imperfects, irregulars and seconds

\r\n

7.1 No comparative price should be used in connection with an imperfect, irregular or second product unless it is accompanied by a clear and conspicuous disclosure that such comparative price applies to the price of the product, if perfect.

\r\n

7.2 The advertisement must also clearly and conspicuously disclose which basis of comparison is being used. The comparative price advertised must be based on:

\r\n

7.2.1 The price currently charged by the advertiser for the product without defects; or 

\r\n

7.2.2 The price at which substantial sales of the product have been made in the trade area for the product without defects.

\r\n

 

\r\n

8. “Factory to you,” “factory direct,” “wholesaler,” “wholesale price”

\r\n

8.1 The terms “factory to you,” “direct from maker,” “factory direct,” “factory outlet” and the like can be used where all advertised products are actually manufactured by the advertiser or in factories owned or controlled by the advertiser.

\r\n

8.2 The terms “wholesaler,” “wholesale outlet,” “distributor” and the like can be used where the advertiser actually owns and operates or directly and completely controls a wholesale or distribution facility which primarily sells products to retailers for resale.

\r\n

8.3 The terms “wholesale price,” “at cost” and the like can be used where they are the current prices which retailers usually and customarily pay when they buy such products for resale.

\r\n

8.3.1 For example, where the advertiser buys its products from a manufacturer, a claim that it sells at “wholesale prices” can be used if its prices are comparable to those charged by wholesalers in its trade area.

\r\n

 

\r\n

9. Sales

\r\n

9.1 The unqualified term “sale” may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price.

\r\n

9.2 Time limit sales must be observed.

\r\n

9.2.1 For example, products or services offered in a “one-day sale,” “three-day sale” or “this week only sale” should, as a general rule, be taken off “sale” and revert to the regular price immediately following expiration of the stated time.

\r\n

9.3 Introductory sales must be limited to a stated time period, and the selling price should, as a general rule, be increased to the advertised regular price immediately following termination of the stated period.

\r\n

9.4 Advertisers may currently advertise future increases in their own prices on a subsequent date provided that they do, in fact, increase the price to the stated amount on that date and maintain it for a reasonably substantial period of time thereafter.

\r\n

9.5 If the advertiser, in good faith, decides at the end of the sale period to convert its sale price to a new regular price, it may do so if it no longer claims any savings.

\r\n

9.6 The advertiser, in good faith, may decide to extend a time limit or introductory sale for a stated period. However, if that extension is for more than a short period of time, the advertiser must be prepared to substantiate that the offering is still a valid price reduction and has not become its regular price.

\r\n

 

\r\n

10. “Emergency” or “distress” sales

\r\n

10.1 Emergency or distress sales, including but not limited to bankruptcy, liquidation and going-out-of-business sales, must:

\r\n

10.1.1 Not be advertised unless the stated or implied reason is a fact;

\r\n

10.1.2 Be limited to a stated period of time; and

\r\n

10.1.3 Offer only such products or services as are affected by the emergency.

\r\n

10.2 Where the advertiser states that it is going out of business or closing down, it must actually be going out of business or closing down. Where the advertiser is not going out of business or closing down, it can advertise that it is “selling out” a product or “closing out” particular merchandise, as long as that advertiser will no longer carry that product or merchandise.

\r\n

10.3 The unqualified term “liquidation sale” means that the advertiser's entire business is in the process of actually being liquidated prior to actual closing.

\r\n

10.4 If such sales exceed ninety (90) days, advertisers must be prepared to substantiate that the offering is indeed a valid emergency or distress sale.

\r\n

 

\r\n

11. “Up to” price savings claims

\r\n

11.1 Where a savings claim (for example, “save up to 40%”) covers a group of items with a range of savings, the number of items available at the maximum savings must comprise a significant percentage, at a minimum 10%, of all the items in the offering, unless local, state or provincial law requires otherwise.

\r\n

11.2 To avoid confusion or any possible deception, an advertiser should consider including a disclosure of both the minimum and maximum savings available under the offer. In such an instance, the advertiser must avoid any undue or misleading display of the maximum.

\r\n

 

\r\n

12. Lowest prices, underselling claims

\r\n

Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.

\r\n

12.1 Advertisers must have proper substantiation for all claims prior to dissemination.

\r\n

12.2 Unqualified underselling claims must be avoided.

\r\n

12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.

\r\n

 

\r\n

13. Price equaling, meeting competitors’ prices

\r\n

13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that:

\r\n

13.1.1 The offer is made in good faith;

\r\n

13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and

\r\n

13.1.3 The terms of the offer are not unrealistic or unreasonable for the consumer.

\r\n

13.2 Advertisers should be aware that such claims, unless appropriately qualified, may create an implicit obligation to adjust prices generally for specific products or services. This may be the case where the advertiser's price for a product or service is not as low as or lower than a competitor's price.

\r\n

 

\r\n

14. “Free”

\r\n

14.1 An advertiser may use the word “free” in advertising whenever the advertiser is offering an unconditional gift. If receipt of the “free” product or service is conditional on a purchase:

\r\n

14.1.1 The advertiser must clearly and conspicuously disclose this condition with the “free” offer (not simply by placing an asterisk or symbol next to “free” and referring to the condition(s) in a footnote); and

\r\n

14.1.2 The advertiser must not have increased the normal price of the product or service to be purchased nor reduced its quantity or quality.

\r\n

14.2 The “free” offer should be temporary; otherwise, consumers may view it as a continuous combination offer, no part of which is free. Thus, where it would otherwise confuse consumers, a product or service must not be advertised with a “free” offer in a trade area for more than six (6) months in any 12 month period. At least thirty (30) days must elapse before another such offer is promoted in the same trade area.

\r\n

14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:

\r\n

14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or

\r\n

14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.

\r\n

14.4 Offers of “free” products or services which do not meet the provisions of this section may not be corrected by the substitution of such similar words such as “gift,” “given without charge,” “bonus,” “complimentary” or other words which can convey the impression to the consumer that a product or service is “free.”

\r\n

14.5 Because the consumer continually searches for the best buy and regards the offer of “free” products or services to be a special bargain, all such offers must be made with extreme care so as to avoid any possibility that consumers will be misled or deceived. Representative language frequently used in such offers includes:

\r\n\r\n

Literally, of course, the advertiser is not offering anything “free” (for example, an unconditional gift), or 1/2 free or 2 for 1 when making such an offer, since the consumer is required to purchase a product or service in order to receive the “free” or “2 for 1” item.

\r\n

14.6 Whenever such an offer is made advertisers must make clear at the outset all the terms and conditions of the offer.

\r\n

 

\r\n

15. Trade-in Allowances

\r\n

15.1 Any advertised trade-in allowance must be an amount deducted from the advertiser's current selling price without a trade in. That selling price must be clearly and conspicuously disclosed in the advertisement.

\r\n

15.2 Advertisers should also avoid offering a fixed or arbitrary trade-in allowance regardless of the size, type, age, condition or value of the product traded in. Such an offer may be misleading if it would disguise the true retail price or create the false impression that a reduced price or a special price is obtainable only by such trade in.

\r\n

 

\r\n

16. Credit

\r\n

16.1 Whenever a specific credit term is advertised, it must actually be available to all consumers. The federal Truth in Lending Act, as well as applicable state and provincial laws set requirements for clearly and conspicuously disclosing credit terms in the advertisement.

\r\n

16.2 In the United States, advertisers should carefully review the Truth in Lending Act and Regulation Z, which implements the Act, as well as Regulation M, which covers consumer leasing. They contain important provisions that affect any advertising to aid or promote the extension of consumer credit.

\r\n

16.3 Open-end credit in the U.S.

\r\n

16.3.1 The requirements for advertising open-end credit under Regulation Z are complex. Therefore, advertisers are advised to consult Section 226.16 of the Regulation (12 CFR 1026.16) for details, including prescribed terminology and information that must be disclosed. Examples of open-end credit include credit cards and other forms of “revolving credit.”

\r\n

16.4 Closed-end credit in the U.S.

\r\n

16.4.1 Advertisers are advised to consult Section 226.24 (12 CFR 1026.24) of Regulation Z for details of closed-end credit advertising. Examples of closed-end credit include installment loans and many automobile loans.

\r\n

16.4.2 If an advertisement of closed-end credit contains any of the following triggering terms, three specific disclosures must also be stated, clearly and conspicuously.

\r\n

16.4.3 The triggering terms are:

\r\n\r\n

\r\n 16.4.4 The three disclosures are:\r\n

\r\n\r\n

16.5 Fixed credit, lines of credit and credit cards in Canada

\r\n

16.5.1 In Canada, federal requirements regarding advertising credit vary depending on the product. Advertisers should consult the Cost of Borrowing Regulations set out in the Trust and Loan Companies Act, Bank Act and Cooperative Credit Associations Act for specific requirements concerning disclosure, terminology and layout conditions. These regulations cover forms of closed-end credit, such as fixed credit loans for an automobile, as well as open-end credit, including credit cards and lines of credit.

\r\n

16.6 “Easy credit”

\r\n

16.6.1 The terms “easy credit,” “easy credit terms,” “liberal credit terms,” “easy pay plan” and other similar phrases must be used only when:

\r\n

Consumer credit is also extended to consumers whose ability to pay or credit rating is below typical standards of credit worthiness;

\r\n

The finance charges and annual percentage rate do not appreciably exceed those charged to consumers who meet generally accepted standards of credit worthiness; and

\r\n

The consumer is dealt with fairly on all conditions of the transaction, including the amount of the down payment, the period of repayment and the consequences of a delayed or missed payment.

\r\n

16.7   “No credit rejected”

\r\n

16.7.1 The words “no credit rejected,” “guaranteed financing,” “all credit applications accepted” or words of similar import can imply that consumer credit will be extended to anyone regardless of the consumer's credit worthiness or financial ability to pay. They must only be used when all credit requests are approved.

\r\n

 

\r\n

17. Extra Charges

\r\n

Whenever an advertiser mentions a price in advertising, the existence of any unavoidable or extra charges must be clearly and conspicuously disclosed in immediate conjunction with the price. This would include, for example, charges for delivery, installation, assembly, excise tax and postage and handling.

\r\n

 

\r\n

18.  Negative Option Plans, Continuity Plans and Automatic Shipments

\r\n

18.1 Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.

\r\n

18.2 Such material terms include:

\r\n

18.2.1 The existence of the negative option feature;

\r\n

18.2.2 The cost of the additional goods or services;

\r\n

18.2.3 How consumers can cancel and avoid future shipments and charges; and

\r\n

18.2.4 How consumers can return items that they do not want.

\r\n

18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language.

\r\n

18.4 Advertisers must not interpret the consumer’s silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan.

\r\n

 

\r\n

19. Bait Advertising and Selling

\r\n

A “bait” offer is an alluring but insincere offer to sell a product or service which the advertiser does not intend to sell. Its purpose is to switch consumers from buying the advertised product or service, in order to sell something else, usually at a higher price or terms more advantageous to the advertiser.

\r\n

19.1 No advertisement should be published unless it is a bona fide offer to sell the advertised product or service.  

\r\n

19.2 An advertiser must not create a false impression about the product or service being offered in order to lay the foundation for a later “switch” to other, more expensive products or services, or products or services of a lesser quality at the same price. Subsequent full disclosure by the advertiser of all other facts about the advertised product does not preclude the existence of a bait scheme.

\r\n

19.3 An advertiser must not use nor permit the use of the following bait scheme practices:

\r\n

19.3.1 Refusing to show or demonstrate the advertised product or service;

\r\n

19.3.2 Disparaging, for example, the advertised product or service, its warranty, availability, services and parts and credit terms;

\r\n

19.3.3 Selling the advertised product or service and thereafter “unselling” the customer to make a switch to another product or service;

\r\n

19.3.4 Refusing to take orders for the advertised product or service or to deliver it within a reasonable time;

\r\n

19.3.5 Demonstrating or showing a defective sample of the advertised product; or

\r\n

19.3.6 Having a sales compensation plan designed to penalize sales people who sell the advertised product or service.

\r\n

19.4 An advertiser must have on hand a sufficient quantity of advertised products to meet reasonably anticipated demands, unless the advertisement clearly and conspicuously discloses the number of items available or states “while supplies last.” If items are available only at certain locations, sites or stores, the specific locations, sites or stores must be disclosed. The use of “rain checks” is not a justification for inadequate estimates of reasonably anticipated demand.

\r\n

19.5 Actual sales of the advertised product or service may not preclude the existence of a bait scheme since this may be merely an attempt to create an aura of legitimacy. A key factor in determining the existence of a “bait” offer is the number of times the product or service was advertised compared to the number of actual sales.

\r\n

 

\r\n

20. Warranties or Guarantees

\r\n

20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

\r\n

20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

\r\n

20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

\r\n

20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

\r\n

20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

\r\n

 

\r\n

21. Layout and Illustrations

\r\n

21.1 The composition and layout of advertisements should be such as to minimize the possibility of misunderstanding by the reader.

\r\n

21.1.1 For example, prices, illustrations or descriptions must not be so placed or displayed in an advertisement as to give the impression that the price or terms of featured products or services apply to other products or services in the advertisement, when such is not the case.

\r\n

 

\r\n

22. Asterisks

\r\n

An asterisk may be used to impart additional information about a word or term which is not in itself inherently deceptive. The asterisk or other reference symbol must not be used as a means of contradicting or substantially changing the meaning of any advertising statement. Information referenced by asterisks must be clearly and conspicuously disclosed.

\r\n

 

\r\n

23. Abbreviations

\r\n

23.1 Commonly known abbreviations may be used in advertising. However, abbreviations not generally known or understood by the average consumer must be avoided. 

\r\n

23.1.1 For example, “deliv. extra” is understood to mean that there is an extra charge for delivery of the product or service. “New cellular telephone (smartphone), $150 W.T.,” is not generally understood to mean “with trade-in.”

\r\n

 

\r\n

24. Use or Condition Disclosures

\r\n

24.1 A product previously used by a consumer must be clearly and conspicuously described as such, for example, “used,” “secondhand,” “pre-owned,” “repossessed,” “rebuilt,” “reconditioned,” “refurbished” and “restored.”

\r\n

24.1.1 The term “rebuilt” should only be used to describe products that have been completely disassembled, reconstructed, repaired and refinished, including replacement of parts.

\r\n

24.1.2 The term “reconditioned” should only be used to describe products that have received such repairs, adjustments or finishing as were necessary to put the product in satisfactory condition without rebuilding.

\r\n

24.1.3 The terms “refurbished” or “restored” should only be used to describe products that have been restored to original working condition and/or appearance and, as applicable, meet all factory specifications.

\r\n

24.1.4 If the product is defective or rejected by the manufacturer because it falls below specifications, it must be clearly and conspicuously advertised by terms such as “second,” “irregular,” or “imperfect.”

\r\n

 

\r\n

25. “As is”

\r\n

Advertisers must clearly and conspicuously disclose in any advertising and on the bill of sale when products are offered on an “as is” basis, for example, in the condition in which they are displayed at the place of sale. Such advertising and bill of sale should also clearly and conspicuously disclose, as appropriate, that the product is offered with no warranty. An advertiser may also describe the condition of the product if so desired.

\r\n

 

\r\n

26. “Discontinued”

\r\n

Advertisers must not describe products as “discontinued,” “discontinued model,” or by using words of similar import unless the manufacturer has, in fact, discontinued its manufacture of the product, or the retail advertiser will discontinue offering it entirely after clearance of existing inventories. If the discontinuance is only by the retailer, the advertising must clearly and conspicuously disclose that fact, for example, “we are discontinuing stocking these items.” 

\r\n

 

\r\n

27. Superiority Claims-Comparatives-Disparagement

\r\n

27.1 Advertisers must not deceptively or falsely disparage a competitor or competing products or services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided:

\r\n

27.1.1 All representations are consistent with the general rules and prohibitions against false and deceptive advertising;

\r\n

27.1.2 All comparisons that claim or imply, unqualifiedly, superiority to competitive products or services are not based on a selected or limited list of characteristics in which the advertiser excels while ignoring those in which the competitor excels;

\r\n

27.1.3 The advertisement clearly and conspicuously discloses any material or significant limitations of the comparison; and

\r\n

27.1.4 The advertiser can substantiate all claims made.

\r\n

 

\r\n

28. Objective Superlative Claims

\r\n

Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.

\r\n

 

\r\n

29. Subjective Puffery Claims

\r\n

29.1 Expressions of opinion or personal evaluation of the intangible qualities of a product or service are likely to be considered puffery. Such claims are not subject to the test of truth and accuracy and would not need substantiation.

\r\n

29.2 Puffery may include statements such as “best food in the world” and “we try harder” as well as other individual opinions, statements of corporate pride, exaggerations, blustering and boasting statements upon which no reasonable buyer would be justified in relying. Puffery also includes general claims of superiority over comparable products that are so vague that it can be understood as nothing more than a mere expression of opinion.

\r\n

29.3 Ultimately, whether any particular statement or claim is puffery will depend upon the context in which it is used in the advertisement.

\r\n

 

\r\n

30. Testimonials and Endorsements

\r\n

30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:

\r\n

30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;

\r\n

30.1.2 The actual wording of the testimonial or endorsement has been altered in such a way as to change its overall meaning and impact;

\r\n

30.1.3 It contains representations or statements which would be misleading if made directly by the advertiser;

\r\n

30.1.4 While literally true, it creates deceptive implications;

\r\n

30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;

\r\n

30.1.6 It is not clearly stated that the endorser, associated with some well-known and highly-regarded institution, is speaking only in a personal capacity, and not on behalf of such an institution, if such be the fact;

\r\n

30.1.7 The advertising makes broad claims as to the endorsements or approval by indefinitely large or vague groups, for example, “the homeowners of America,” “the doctors of America;”

\r\n

30.1.8 The endorser has a financial interest in the company whose product or service is endorsed and this is not made known in the advertisement;

\r\n

30.1.9 An expert endorser does not possess the qualifications that give the endorser the expertise represented in the advertisement;

\r\n

30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;

\r\n

30.1.11 A consumer’s experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be;

\r\n

30.1.12 Endorsements placed by advertisers in online blogs or on other third-party websites do not clearly and conspicuously disclose the connection to the advertiser and comply with each of the provisions in this Code; and

\r\n

30.1.13 Advertisers compensate consumers for leaving feedback on third-party online blogs or websites but fail to ensure that consumers disclose such facts on those blogs or websites.

\r\n

In the U.S., advertisers should consult the Federal Trade Commission Guides on Testimonials and Endorsements for detailed guidance. In Canada, advertisers should review the Competition Bureau’s publication on Untrue, Misleading or Unauthorized Use of Tests and Testimonials for specific guidance.

\r\n

 

\r\n

31. Rebates

\r\n

31.1 The terms “rebate,” “cash rebate,” or similar terms may be used only when:

\r\n

31.1.1 Payment of money will be made by the retailer or manufacturer to a consumer after the sale; and

\r\n

31.1.2 The advertising makes clear who is making the payment.

\r\n

31.2 In addition, advertisements that include rebate promotions must clearly and conspicuously state the before rebate cost, as well as the amount of the rebate. Rebate promotions also must clearly and conspicuously disclose any additional terms and conditions that consumers need to know, including the key terms of any purchase requirements, additional fees, and when consumers can expect to receive their rebate.

\r\n

 

\r\n

32. Business Name or Trade Style

\r\n

32.1 Business names or trade styles must not contain words that would mislead consumers either directly or by implication.

\r\n

32.1.1 For example, a business name or trade style can use the words “factory” or “manufacturer” where:

\r\n\r\n

32.1.2 Similarly, a business name can use the term “wholesale” or “wholesaler” where:

\r\n\r\n

 

\r\n

33. Contests and Games of Chance or Skill

\r\n

33.1 If contests are used, the advertiser must publish clear, complete and concise rules and provide competent impartial judges to determine the winners.

\r\n

33.2 Contests, drawings or other games of chance that involve the three elements of prize, chance and consideration constitute lotteries, in violation of U.S. federal and state statutes and must not be conducted. Canadian law contains similar prohibitions.

\r\n

 

\r\n

34. Claimed Results

\r\n

Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. 

\r\n

 

\r\n

35. Unassembled Products

\r\n

When an advertised product requires partial or complete assembly by the consumer, the advertising must clearly and conspicuously disclose that fact, by using words such as “unassembled” or “partial assembly required.”

\r\n

 

\r\n

36. Environmental Benefit Claims

\r\n

36.1 General Principles

\r\n

36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”

\r\n

36.1.2 Advertisers must qualify general claims with specific environmental benefits.

\r\n

36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.

\r\n

36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.

\r\n

36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.

\r\n

 

\r\n

36.2 Degradable

\r\n

36.2.1 Advertisers may make an unqualified degradable claim if they have competent and reliable scientific evidence that the entire product or package will completely break down and return to nature within a reasonably short period of time after customary disposal. For items entering the solid waste stream, advertisers should substantiate that the items completely decompose within one year after customary disposal.

\r\n

36.2.2 Advertisers must qualify, clearly and conspicuously, degradable claims to the extent necessary to avoid confusion about the product's or package's ability to degrade in the environment where it is customarily disposed or the rate and extent of degradation.

\r\n

36.3 Recycled content

\r\n

36.3.1 Advertisers must not claim that a product or package is recyclable unless it can be collected, separated or otherwise recovered from the waste stream through an established recycling program for use or reuse in manufacturing or assembling another product.

\r\n

36.3.2 Advertisers must clearly and conspicuously qualify such claims where necessary, so as to not mislead or confuse consumers as to the availability of recycling facilities in the trade area.

\r\n

36.3.3 Advertisers must not claim that a product or package contains recycled content unless it is composed of materials that have been recovered or otherwise diverted from the waste stream, either during the manufacturing process or after consumer use.

\r\n

36.3.4 Advertisers must clearly and conspicuously qualify claims for any products or packages made partly from recycled material, for example, made from 30% recycled material.

\r\n

36.4 Non-toxic

\r\n

36.4.1 Non-toxic claims likely convey that a product, package or service is non-toxic both for humans and for the environment generally. Thus advertisers must either possess competent and reliable scientific evidence that this is the case or clearly and conspicuously qualify the claim to avoid confusion.

\r\n

36.5 Certifications and Approvals

\r\n

36.5.1 An advertiser’s unqualified use of environmental certifications and seals of approval may imply to consumers that the certificate or seal was awarded by an independent third party. If that certification or seal was not, in fact, awarded by an independent third party, the advertisement must clearly and conspicuously disclose that fact.

\r\n

36.5.2 In addition, environmental certifications and seals that do not clearly convey the basis for the certification are likely to convey general environmental benefits. Because claims making general environmental benefits should not be used (see section 36.1) advertisers must clearly and conspicuously disclose the specific and limited benefits to which the certificate or seal applies.

\r\n

For detailed guidance, advertisers in the U.S. should consult the Federal Trade Commission Green Guides. Similarly, in Canada, advertisers should consult CAN/CSA-ISO 14021 - Environmental claims: A guide for industry and advertisers.

\r\n

 

\r\n

37. “Made in USA” Claims

\r\n

37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.

\r\n

37.2 An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no — or negligible — foreign content.

\r\n

37.3 Advertisers can refer to products that are manufactured with foreign components as “Assembled in USA,” if the product's principal assembly and last substantial transformation was completed in the U.S.

\r\n

37.4 Qualified “Made in USA” claims, for example, “60% U.S. content,” “Made in U.S. of U.S. and imported parts,” are appropriate for products that are manufactured or have been substantially assembled domestically. However, advertisers must avoid making these claims if a significant amount of assembly or material of the product was not completed in the U.S. Qualified “Made in USA” claims, like unqualified claims, must be truthful and substantiated.

\r\n

 

\r\n

38. “Product of Canada” and “Made in Canada” Claims

\r\n

Advertisers claiming a good to be a “Product of Canada” or “Made in Canada” must meet certain standards:

\r\n\r\n

In both cases, the last substantial transformation of the product must have occurred in Canada.

\r\n

 

\r\n

39. Native Advertising (Deceptively Formatted Advertisements)

\r\n

Native Advertisements are created to resemble the design, style, and functionality of the media in which they are disseminated, which could make it difficult to distinguish between advertising and non-commercial content. Native ads may appear on a page next to non-advertising content on news or content aggregator sites, social media platforms, or messaging apps. In other instances, native ads are embedded in entertainment programming, such as professionally produced and user-generated videos on social media. In still other instances native ads appear in email, infographics, images, animations, and video games.

\r\n

39.1 Advertisers must not mislead consumers as to the nature or source of native ads they place, or cause to be placed, in any medium, including social media. This includes native ads or links to native ads that appear to be news or public interest stories, but are actually materials promoting products or services. The more a native ad is similar in format and topic to the non-commercial content on a site, the more likely it is to mislead a consumer and require a disclosure to prevent deception.

\r\n

39.1.1 In instances where it is not otherwise apparent that the native ad is a paid commercial message, the advertiser must ensure that such material promoting its products and services is clearly and conspicuously3 labeled as a “paid ad,” “paid advertisement,” “sponsored advertising content” or other similar words that state expressly that the material is an advertisement. 

\r\n

39.1.2 In other circumstances, where an advertiser sponsors content that does not promote its own product or service (e.g., a running shoe company sponsors an article on vacation spots for fitness enthusiasts that does not discuss its product), it should consider including a disclosure such as “sponsored by ___” or “brought to you by ___” to avoid confusion.

\r\n

39.2 Statements in NATIVE ADS about the performance, efficacy, price, desirability or superiority of the advertiser’s product or service will likely be considered content promoting that product or service.

\r\n

39.3 Advertisers should maintain disclosures when native ads are republished by others in non-paid search results, social media, email, or other media.

\r\n

 

\r\n

 

\r\n

1 Comparative price advertising compares alternative brands on price, and identifies the alternative brand by name, illustration or other distinctive information. It is subject to the same standards of truthfulness and substantiation as any other price claim made for a single product.

\r\n

 

\r\n

2 Where disclosures are required to prevent an advertisement from being misleading, the disclosure must be clear and conspicuous. The Federal Trade Commission (FTC) has provided guidance on making disclosures in traditional media and online at business.ftc.gov/documents/bus41-dot-com-disclosures-information-about-online-advertising. It is the responsibility of the advertiser to ensure that disclosures are noticed and understood by consumers.

\r\n

 

\r\n

3 To be clear and conspicuous, such disclosures must, at a minimum, be prominent and visible enough for consumers to readily notice them. 

","termsOfUse_Text_A":"\r\n \r\n\r\n

TERMS OF USE

\r\n

 

\r\n

      1.   SCOPE OF AGREEMENT

\r\n

The following Terms of Use (“Agreement”) governs your use of websites located at bbb.org; bbmarketplacetrust.org; give.org;  and asrcreviews.org (the “Sites”), which includes the websites of the Council of Better Business\r\n Bureaus, Inc.; separately incorporated Better Business Bureau organizations in the United States, Canada and Mexico; BBB Foundations; BBB Institute for Marketplace Trust; BBB Wise Giving Alliance; and the Advertising Self-Regulatory Council (collectively,\r\n “BBB”).  By accessing the Sites, you agree to be bound by and comply with the terms and conditions of this Agreement.  If, at any time, you choose not to accept the terms and conditions of this Agreement, do not access or use the\r\n Sites in any manner.

\r\n
\r\n

Please take a few minutes to read this Agreement carefully.

\r\n
\r\n

Please note: BBB makes no representations or guarantees that information on the Sites is accurate.  BBB asks users who submit content to affirm that any information in the content is accurate, but BBB does not verify the accuracy of the information\r\n submitted by users.  All content on the Sites is provided solely to assist users in exercising their own best judgment and at their own risk.

\r\n
\r\n\r\n

      2.   INFORMATION AND PASSWORDS

\r\n

You may register and create a personal account to access certain features and functions of the Sites.  You are solely responsible for maintaining the confidentiality of the user ID and password, and are fully responsible for all activities that occur\r\n under your account.  BBB does not retain liability or responsibility for such use.

\r\n
\r\n

      3.   USER SUBMISSIONS

\r\n

User Content includes but is not limited to, any text, images, photos, audio, video, location data, ratings, reviews, compilations, messages or other information that is publicly displayed by you.  BBB asks users who submit User Content to affirm\r\n that any information in the content is accurate, but BBB does not verify the accuracy of the information submitted by users.

\r\n\r\n

By submitting User Content to any part of the Sites, you represent and warrant that:

\r\n\r\n

You further agree and warrant that you will not: 

\r\n\r\n

You acknowledge that CBBB and its affiliates have the right in their sole discretion, to remove, refuse, move, edit or delete any User Content submitted, regardless of whether such content violates this Agreement. 

\r\n

Any submission to the Sites will be deemed and remain the property of BBB.  By submitting User Content to the Sites you hereby grant CBBB and its affiliates a royalty-free, perpetual, irrevocable, world-wide license to use, reproduce, create derivative\r\n works from, modify, publish, edit, translate, distribute, perform and display the User Content in any media or medium, form, format or forum.

\r\nBBB shall not be subject to any obligations of confidentiality regarding User Content except as expressly agreed by BBB, or as otherwise required by applicable law. Nothing contained in this Agreement shall be construed as limiting BBB’s rights,\r\n responsibilities and obligations under its privacy policy located at ","termsOfUse_Text_B":"
\r\n

\r\n

      4.   BBB INTELLECTUAL PROPERTY

\r\n

BBB retains all right, title and interest, including all intellectual property rights, in and to the information and content on the Sites, including, without limitation, any text, graphics, logos, buttons, icons, images and audio clips (“BBB Content”). \r\nIn addition, this Agreement grants you no right, title, or interest in any intellectual property owned or licensed by BBB, including BBB’s registered trademarks, service marks, logos, brand names, trade dress and trade names (“Trademarks”). 

\r\n\r\n

You have no rights in or to such BBB Content or Trademarks and you will not use any BBB Content or Trademarks, except as specifically permitted under this Agreement. You may not do or allow anyone else to do anything with the BBB Content or Trademarks\r\nwhich is not specifically permitted under this Agreement.  You may not use or display BBB’s Trademarks in any manner without BBB’s prior written consent.  Unless we specifically consent in writing, BBB’s Trademarks may not\r\nbe used in connection with any product or service that does not belong to us, in any manner that is likely to cause confusion, or in any manner that disparages or discredits BBB.

\r\n\r\n

Unless otherwise specifically set forth on the Sites or unless written consent is provided, you may only use and access, download and copy the BBB Content for your personal, non-commercial use, and you will not alter, erase or otherwise obscure our copyright,\r\ntrademark, proprietary or other notices on the BBB Content. You acknowledge and agree that the BBB Content is made available for informational and educational purposes only, and is provided to assist you in exercising your own judgment. BBB Content\r\nis not a substitute for legal advice or your best judgment. The accuracy of BBB Content is not guaranteed, and BBB makes no representation or warranty of any kind. Unless otherwise specifically specified on the Sites, such as a BBB rating or alert,\r\nBBB Content should not be construed as a representation of the opinions of BBB. BBB does not give legal advice. Your reliance upon BBB Content obtained through the Sites is solely at your own risk. All rights not expressly granted in this Agreement\r\nare reserved to us.

\r\n\r\n
\r\n

      5.   NOTIFICATION OF INFRINGING COPYRIGHT-PROTECTED CONTENT

\r\n

Material may be made available on the Sites by third parties not within our control. We are under no obligation to, and do not, scan material used in connection with the Sites for the inclusion of illegal or impermissible Content. However, we respect\r\nthe copyright interests of others. It is our policy not to permit material known by us to infringe upon another party's copyright to remain on the Sites.

\r\n

To notify BBB of alleged copyright or trademark infringement on the Sites, in accordance with 17 U.S.C. §512(C)(3), you should provide us with written notice that at a minimum contains:

\r\n\r\n

All Notifications of Claimed Copyright Infringement should be sent to our designated agent as follows:

\r\n
\r\n

Copyright Contact

\r\n

Council of Better Business Bureaus, Inc.

\r\n

3033 Wilson Blvd., Suite 600

\r\n

Arlington, VA 22201

\r\n

[email protected]

\r\n

(703) 247-9406

\r\n
\r\n

Upon receipt of the above information, BBB will promptly investigate and take appropriate action, then notify you of that action at the contact address provided.

\r\n
\r\n

      6.   COMPLIANCE

You expressly agree that the Sites may only be used for lawful purposes as governed by any applicable international, national/federal, state, provincial or local laws, statutes, and regulations. You may not use the Sites in any way that could result in\r\ncriminal or civil liability. Use of the Sites from outside of the United States shall be in compliance with the laws of the jurisdiction from which you access the Sites.

","termsOfUse_Text_C":"

      8.   DISCLAIMER OF WARRANTY

\r\n

BBB DOES NOT WARRANT OR GUARANTEE THE ACCURACY, ADEQUACY, TIMELINESS, RELIABILITY, COMPLETENESS, OR USEFULNESS OF THE SITES AND DISCLAIMS ANY LIABILITY FOR ERRORS OR OMISSIONS IN THE SITES. THE SITES ARE PROVIDED \"AS-IS\" WITHOUT ANY WARRANTY, EITHER EXPRESS\r\n OR IMPLIED. BBB DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.\r\n THIS DOES NOT AFFECT THOSE WARRANTIES THAT ARE NOT SUBJECT TO EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

\r\n

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITES IS ACQUIRED AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR OWN COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

\r\n
\r\n

      9.   INDEMNIFICATION

\r\n

You agree to indemnify and hold harmless BBB and its respective officers, directors, employees, agents, independent contractors or licensors (collectively the \"BBB Parties\") from and against any and all claims, losses, expenses, demands or liabilities,\r\n including attorneys' fees and costs, incurred by the BBB Parties in connection with any claim by a third party (including any intellectual property claim) arising out of (i) your use of the Sites and any material you access using the Sites or by any\r\n other means; (ii) a third party's use of such material that you access using the Sites and make available to such third party; or (iii) your violation of this Agreement or any applicable law. You further agree that you will cooperate fully in the defense\r\n of any such claims. BBB reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such claim or matter without the written\r\n consent of the relevant BBB Parties.

\r\n
\r\n

      10.   LIMITATION OF LIABILITY

\r\n\r\n

Under no circumstances shall BBB be liable to you or any other party for any direct, indirect, special, consequential or exemplary damages, including but not limited to, damages for lost profits, business interruption, goodwill or other intangible losses\r\n of any kind arising from or relating in any way to (i) your use of, or inability to use, the Sites or the information contained in the Sites; (ii) any failure of performance, error, omission, interruption, defect, delay in operation or transmission,\r\n computer virus or line or system failure; and (iii) any other matter relating to the Sites, even if advised of the possibility of such damages.

\r\n\r\n
\r\n

      11.   TERMINATION

\r\n

BBB may immediately suspend access to the Sites and remove and discard any Content you submitted to the Sites for any reason if BBB believes you have violated or acted inconsistently with the terms of this Agreement.  Termination of your access to\r\n the Sites may be effected without prior notice. BBB will not be liable to you or any third-party for termination of your access to the Sites. 

\r\n\r\n
\r\n

      12.   RELATIONSHIP

\r\n\r\n

Your use of the Sites does not create, and nothing contained in this Agreement will be deemed to establish, an employment, agency, franchise, joint venture or partnership relationship between you and BBB. Use of the Sites does not provide you with the\r\n authority to enter into any agreements for or on behalf of BBB. Moreover, use of the Sites does not grant you the authority, either express or implied, to incur obligations or liability on behalf of BBB. By using the Sites, you agree that no attempts\r\n to subject BBB to any such obligations or liability will be made.  

\r\n\r\n
\r\n

      13.   WAIVER

\r\n

\r\nFailure by BBB to enforce any of its rights under this Agreement shall not be construed as a waiver of those rights or any other rights in any way whatsoever.

\r\n\r\n
\r\n

      14.   CHOICE OF LAW AND DISPUTE RESOLUTION

\r\n\r\n

This Agreement and all other aspects of your use of the Sites shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, U.S.A., without regard to its conflict of laws rules. You agree that you will notify BBB in writing\r\n of any claim or dispute concerning or relating to your use of the Sites and give BBB a reasonable period of time to address it before bringing any legal action, either individually or as a class member against BBB. You agree to submit to the personal\r\n jurisdiction of the state and federal courts located in the City and County of Arlington, Virginia, U.S.A.

\r\n
\r\n

      15.   OTHER AGREEMENTS

\r\n

This Agreement shall be subject to any other agreements you have entered into with BBB.  If any such agreements conflict with the terms of the instant Agreement, the other agreements shall control.

\r\n
\r\n

      16.   ADDITIONAL TERMS

\r\n

Certain sections or pages on the Sites may contain separate terms and conditions of use, which are in addition to the terms and conditions of this Agreement. Should there be a conflict, the additional terms and conditions will govern for those sections or pages.

\r\n
\r\n

      17.   SEVERABILITY

\r\n

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions of the Agreement shall remain in full force and effect.

\r\n
\r\n

      18.   MODIFICATION

\r\n\r\n

BBB reserves the right to modify this Agreement at any time, with or without notice to you.  Thus, you should check the Agreement periodically for changes.  You agree that BBB will not be liable to you or any third party for any modifications\r\n to the Agreement.

\r\n
\r\n

      19.   SECTION HEADINGS

The headings of Sections in this Agreement are provided for convenience only and will not affect its construction or interpretation.

\r\n
\r\n

      20.   EFFECT

\r\n

This Agreement will be binding on, inure to the benefit of, and be enforceable against the parties to this Agreement and their respective successors and assignees. Neither the course of conduct between the parties to this Agreement nor trade practice\r\n shall serve to modify any provision of this Agreement. All rights not expressly granted herein are hereby reserved.

","termsOfUse_Text_Links_Heading":"

      7.   LINKS

","termsOfUse_Text_Links_Text_A":"Please refer to the BBB Hyperlinking Policy located at","termsOfUse_Text_Links_Text_B":"for information on linking to the Sites.","events":"Events","privacyPolicyRevisedDate":"Revised October 2, 2017","privacyPolicyHTML":"

\r\n Privacy Policy\r\n
\r\n Revised May 25, 2018\r\n

\r\n

 

\r\n

The following is the Better Business Bureau online privacy policy, which governs how visitor information (your information)\r\n is gathered and used on BBB Internet sites, including the sites of our affiliated organizations, Council of Better Business\r\n Bureaus, independent BBBs, BBB Institute for Marketplace Trust, BBB EU Privacy Shield Dispute Resolution Program and\r\n the Advertising Self-Regulatory Council (collectively referred to as \"BBB”). Please take a few minutes to read this policy\r\n carefully.\r\n

\r\n

Please note that BBB Wise Giving Alliance has a separate privacy policy published on give.org.

\r\n

With the limited exception of the BBB EU Privacy Shield Program (see below), BBB provides its nonprofit services to businesses\r\n and consumers in North America. For this reason, GDPR does not apply to data that BBB obtains through its interactions\r\n with businesses and services - except for the specific data obtained through administration of the BBB EU Privacy Shield\r\n Program, which is discussed in a separate section below.

\r\n

\r\n Your Information that BBB May Collect Online\r\n
You can affirmatively submit to BBB certain user information pertaining to your interaction with BBB. User information\r\n may include a search query (such as the name and location of a business or charity) or other information as described\r\n more fully below. You can also provide location information (so that you can search near you or in an area you specify),\r\n or billing or donation information. We also may infer your geographic location based on your IP address or other information.\r\n User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail\r\n address, phone and facsimile numbers, vehicle information such as vehicle identification number, and description of the\r\n complaint or customer review.

\r\n

When you submit a comment to a blog post on the BBB website, you also submit your name and email address to BBB. BBB may\r\n share that information with a third party, if a third party originated the blog post. When you apply to be a BBB arbitrator,\r\n you submit your name, address and other contact information, and information about your qualifications. BBB may also\r\n collect information from a business that inquiries about National Partner sponsorship, BBB accreditation, conference\r\n attendance or program participation, some of which could constitute identifying information about a sole proprietor,\r\n as well as identifying information from individuals acting in their business capacity. If you report a scam through BBB\r\n Scam Tracker, you submit to BBB your name, state/province, postal code, email address and, if elected, telephone number.

\r\n

Some applications on BBB websites to which you may submit comments or other information are administered by third parties.\r\n These applications collect, use and share information under third party privacy policies.

\r\n

\r\n bbb.org utilizes Google Maps API to provide consumers with the location of user selected businesses. This feature\r\n is added at the option of business. The user has the option to request directions to the business through Maps API. No\r\n user submitted data is collected, maintained or stored by BBB. Further information on Google's privacy standards can\r\n be found at\r\n http://www.google.com/policies/privacy.

\r\n

BBB's websites are not designed with the purpose of attracting any person under age 13. BBB does not knowingly collect or\r\n maintain any personal information from children under the age of 13.

\r\n

With the limited exception of the EU Privacy Shield Program (see below), BBB provides its nonprofit services to businesses\r\n and consumers in North America and does not market to EU or EEA businesses or individuals.

\r\n

\r\n Cookies and Other Persistent Identifiers\r\n
BBB or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, web beacons,\r\n pixel tags, log files, or similar technologies to collect certain information about visitors to our site and interactions\r\n with our online and mobile sponsorship information or advertisements.

\r\n

For example, we may automatically collect certain non-personal information from you, including but not limited to your browser\r\n type, device type, geographical location, operating system, unique device identifier of any of your computer(s) or device(s)\r\n that are used to access the site, software version, Internet Protocol (\"IP\") address, phone model, phone operating system,\r\n and the domain name from which you accessed the site. We also may collect information about your use of the site, including\r\n the date and time you visit the site, the areas or pages of the site that you visit, the amount of time you spend viewing\r\n or using the site, the number of times you return to the site, other click-stream or site usage data, emails that you\r\n open, forward or click-through to our site, advertising that you click on, and other sites that you may visit.

\r\n

You can still use BBB's websites if you have set your browser to reject cookies or tracking identifiers, but it may prevent\r\n you from viewing or accessing some of the features of our sites.

\r\n

BBB's websites do not track visitors from the EU and EEA.

\r\n

\r\n Uses of Persistent Identifiers\r\n
BBB or third parties may use identifiers to generate certain kinds of site usage data, such as the number of hits and\r\n visits to our sites. This information is used to understand how visitors use our sites and provide better services to\r\n you. BBB or third parties may also use identifiers to personalize the display of sponsorships or advertisements and customize\r\n the content you see while using our sites and sometimes while visiting other websites (see Your Ad Choices below).

\r\n

BBB may transfer, or allow third parties to collect, analytic information about your visit to BBB websites to help us improve\r\n our websites and better serve you when you visit us online in the future. Analytic information may include such identifiers\r\n as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within\r\n our sites.

\r\n

We use this information for a number of purposes, such as to provide easier site navigation, access to forms, or to track\r\n analytics and certain statistical information that enables us to improve our site and provide you with more relevant\r\n content and information on our site and other sites.

\r\n

We may also use third party analytics and advertising tools, or allow third party companies, to serve ads and/or automatically\r\n collect certain non-personal information from you when you interact with our site, advertising, or social media. This\r\n may include click stream information, browser type, time and date, subject of advertisements clicked or scrolled over.\r\n These third party tools or companies may use technology such as cookies, web beacons, pixel tags, or log files to collect\r\n such information.

\r\n

\r\n How BBB Uses Your Information\r\n
We will use information you affirmatively submit to BBB for the purpose for which it is submitted, such as to reply\r\n to your email, respond to your inquiry, handle your complaint, publish your customer review or comment, process billing\r\n and donation transactions, register your participation in an event, respond to requests related to program participation,\r\n review applications to be a BBB arbitrator, publish your scam report and communicate with you when necessary. We may\r\n also use such information to provide operational notices, in program record-keeping and to conduct research on industry\r\n marketplace practices. We may publish aggregate data, but the aggregate data will not include any user information you\r\n provided to us. At this time we do not respond to \"do not track” signals issued by web browsers. We may contact individuals\r\n registering for events with information about other BBB events or, if relevant, membership or sponsorship opportunities.

\r\n

We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your\r\n information for other purposes.

\r\n

BBB relies on information collected from our users to develop new services and conduct analysis to enhance current content\r\n and services. Information collected from you may be used to review usage and operations of our site and address any resulting\r\n issues with our site.

\r\n

At certain points where your information is collected on our site, there may be a box where you may indicate you would like\r\n to be on a mailing list to receive information about BBB or its affiliated organizations. This election box only appears\r\n in places where the service collecting your information maintains such lists. You can remove your name from a BBB mailing\r\n list by utilizing the appropriate unsubscribe feature contained in the emails.

\r\n

BBB may also use the information we collect from you to enhance your online experience and provide you with customized site\r\n content and targeted information on the site, across third party sites, or through your mobile device.

\r\n

\r\n Your Ad Choices\r\n
BBB may allow third parties to collect and use information about your browsing activity on our website in order to serve\r\n you more relevant ads based on your interests. BBB adheres to the Digital Advertising Alliance's Self-Regulatory Principles\r\n for Online Behavioral Advertising, which provide consumers with notice and choice about interest-based advertising. On\r\n pages where we allow third parties to collect data for interest-based ads, you will see the notice \"Your Ad Choices”\r\n near the link to the Privacy Policy. When you receive an ad based on your interests, you will see the Advertising Option\r\n Icon\r\n in or near the ad to provide you with notice that the advertisement is tailored to your possible interests as inferred\r\n from your browsing activity. To learn more about interest-based advertising,\r\n click here. To opt out of future interest-based advertising,\r\n click here. You will still see ads, but they will not be based on subjects or products that the advertiser thinks\r\n may be of interest to you.

\r\n

\r\n Other Ways Your Information May Be Shared\r\n
Inquiries, Complaints and Reviews

\r\n

In order to process a complaint, BBB may send the complaint to the business (which may be outside of your country), handle\r\n the complaint itself, or refer the complaint to another appropriate organization for handling. BBB may handle complaints\r\n against foreign businesses or BBB may refer such complaints to an appropriate foreign organization. Depending on the\r\n type of complaint, BBB will provide complaints to the company complained about and, in some situations, to the company's\r\n franchisor or licensor for quality control purposes. BBB may also send a customer review to the subject business (which\r\n may be outside of your country). By completing a complaint or review form or sending us a request or inquiry, you are\r\n authorizing us to forward your information to the appropriate BBB office or to the proper business.

\r\n

\r\n BBB Scam Tracker\r\n
We will publicly post your description of the reported scam on the BBB website along with your postal code. We will\r\n share your name, state/province, postal code, email address and other information you submit with other BBBs administering\r\n BBB Scam Tracker. We may also share this information with governmental agencies, law enforcement and other appropriate\r\n organizations for investigation. With your consent, BBB may share your information in response to media inquiries.

\r\n

\r\n Other purposes\r\n
BBB may also share your information under the following circumstances:

\r\n\r\n

\r\n International Transfers\r\n
If you are visiting our site from outside the United States, be aware that your information will be transferred to,\r\n and maintained on, computers located within the United States. The collection, use, retention and any other processing\r\n of your information will be governed by United States law and further by the specific jurisdictions within the United\r\n States where that information is stored, unless otherwise specified.

\r\n

\r\n Updates\r\n
If BBB changes this policy in the future, we will post the changes here and indicate the date of the changes at the\r\n top of the policy.

\r\n

\r\n Problems or Complaints with BBB Privacy Policy\r\n
If you have a complaint about BBB compliance with this privacy policy, you may contact us at\r\n [email protected].

\r\n

 

\r\n
\r\n

 

\r\n

\r\n Notice For EU and EEA Individuals - BBB EU Privacy Shield and the GDPR\r\n

\r\n

BBB operates the BBB EU Privacy Shield Dispute Resolution Program (\"BBB EUPS\"), an independent recourse mechanism (\"IRM\")\r\n supporting the Privacy Shield Frameworks. BBB EUPS handles privacy complaints from individuals in the European Union\r\n (\"EU\"), the European Economic Area (\"EEA\") and Switzerland regarding their personal data transferred to the United States\r\n pursuant to Privacy Shield and processed by US organizations (\"Participating Businesses\") that have designated BBB EUPS\r\n as their IRM. With respect to personal data BBB collects from individuals in the EU and EEA in the course of BBB EUPS\r\n operations, BBB is subject to the EU General Data Protection Regulation (\"GDPR\").

\r\n

\r\n Information BBB collects about EU/EEA Complainants\r\n
BBB collects personal data when you submit a privacy complaint using the BBB EUPS online complaint form, and during\r\n any subsequent contacts you have with BBB staff by electronic mail or telephone in relation to your Privacy Shield complaint.\r\n Except as otherwise indicated below, BBB EUPS does not collect personally identifiable information or personal data unless\r\n you voluntarily provide it to us, and limits the personal data it collects to information relevant for the purposes of\r\n processing. Types of personal data we collect include your name, full address, phone number, and email address, as well\r\n as documents and other information you may provide to us to authenticate your identity or substantiate your complaint.\r\n In the course of handling your complaint, we may also collect information about you from the Participating Business against\r\n which you filed your complaint.

\r\n

\r\n How BBB EUPS Uses Your Personal Data\r\n
BBB EUPS may process your Personal Data for the following purposes:

\r\n\r\n

\r\n Bases for Processing\r\n
To process the personal data of BBB EUPS complainants as described above, BBB relies on the following independent legal\r\n bases under GDPR: BBB carries out tasks in the public interest; processing is necessary for BBB's legitimate interests;\r\n and BBB receives complainants' express consent to process their personal data.

\r\n

Public Interest. BBB is a widely recognized not-for-profit self-regulatory organization that operates numerous alternative\r\n dispute resolution (ADR) programs in North America, including BBB EU Privacy Shield. The alternative dispute resolution\r\n programs of organizations such as BBB are sanctioned by the laws of many countries, most of which acknowledge the importance\r\n of ADR's role as an important channel in the administration of justice. The personal data collected by BBB EU Privacy\r\n Shield in processing privacy complaints from EU and EEA individuals is essential to BBB's performance of its dispute\r\n resolution function under Privacy Shield, which constitutes \"a task in the public interest\" as a basis for collecting\r\n and maintaining such information under the GDPR.

\r\n

Legitimate interests. Personal data related to complainants is collected only to the extent necessary given BBB's legitimate\r\n interests as a data controller, in its role as an independent recourse mechanism (IRM) providing dispute resolution services\r\n to individuals in the EU/EEA with privacy complaints against U.S. businesses participating in the Privacy Shield Frameworks\r\n that have identified BBB EUPS as their IRM.

\r\n

Consent. Before completing the BBB EUPS online complaint form, BBB requests your express consent to our processing of your\r\n personal data in the United States. If you withdraw your consent to processing before we make an eligibility determination\r\n regarding your complaint and open a case, we will discontinue your complaint and delete your information. After a case\r\n has been opened, BBB may proceed with processing on the alternative legal bases set forth above, or where legally obligated\r\n to do so.

\r\n

\r\n Sharing Your Personal Data with Third Parties\r\n
BBB may share your Personal Data with (i) a BBB EUPS Participating Business against which you have submitted a complaint,\r\n in order to process the complaint; (ii) independent Data Privacy Panelists we may assign to arbitrate your complaint,\r\n should you request a Data Privacy Review; and (iii) BBB's service providers, including data processors, in order to deliver\r\n the services provided by BBB EUPS.\r\n

\r\n

\r\n Data Retention\r\n
BBB will store your Personal Data provided to BBB EUPS for as long as necessary to perform the purposes of processing,\r\n which include handling your complaint to its final resolution; producing required reports pursuant to Privacy Shield\r\n and to the BBB EUPS Procedure Rules; and otherwise complying with our legal and regulatory obligations.\r\n

\r\n

\r\n Security\r\n
Personal data that you provide to BBB EUPS is stored by BBB on servers located in third party data centers in the United\r\n States with restricted access, that have implemented reasonable procedures to prevent unauthorized access to, and the\r\n misuse of, personal data. BBB restricts access to your personal data to authorized BBB employees, independent contractors\r\n and service providers who need to access the data in order to provide services in support of the BBB EUPS program.\r\n

\r\n

BBB has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services\r\n processing personal information collected by BBB EUPS, and will restore the availability and access to information in\r\n a timely manner in the event of a physical or technical incident.

\r\n

When BBB transmits BBB EUPS complaint-related information over the internet, we protect it through the use of data encryption\r\n methods.\r\n

\r\n

\r\n GDPR Rights for EU/EEA Individuals\r\n
Subject to some limits, individuals in the EU and EEA countries have a number of rights regarding personal data collected\r\n by BBB in the course of BBB EUPS complaint handling, under certain conditions as described in the GDPR.\r\n

\r\n\r\n

If you need further assistance regarding the above rights, please contact us using the contact information provided below\r\n and we will consider your request in accordance with applicable law.

\r\n

\r\n [email protected]\r\n

\r\n

In some cases our ability to uphold one or more of these rights for you may be limited, in light of BBB's role as a private\r\n organization providing ADR services through BBB EUPS in the public interest, or for security, safety, fraud prevention\r\n reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services\r\n you have requested. Where this is the case, we will inform you of specific details in response to your request.

\r\n

EU and EEA individuals also have the right to lodge a privacy complaint with the appropriate supervisory authority. Contact\r\n information for the EU data protection authorities can be found here:\r\n http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm\r\n

","splashMetaDescription":"Better Business Bureau? Start with Trust? BBB offers consumers and businesses resources including business and charity ratings, complaints, reviews, and more.","splashSubheading":"Start with Trust","splashBody":"An ethical marketplace where buyers and sellers trust each other.","mostPopular":"Most Popular","militaryLineTitle":"BBB Military Line","militaryLineDescription":"Financial education resources for military veterans, active service members and their families","autoLineTitle":"BBB AUTO LINE ®","autoLineDescription":"Lemon Law or auto warranty dispute? Let us help. Fast, free, and fair.","autoLineLinkText":"Find out how BBB AUTO LINE can resolve your dispute.","searchMissionStatement":"For over 100 years, BBB has helped consumers and businesses make smarter decisions.","fileComplaintPrimaryTitle":"File a Complaint","fileComplaintDescription":"Need to file a complaint? BBB is here to help. We'll guide you through the process.","fileComplaintButtonTitle":"File a Complaint","topCategories":"Most Popular","topCategoriesPrimaryDescription":"BBB helps people find and recommend businesses, brands and charities they can trust.","topCategoriesSecondaryDescription":"Whether you're looking for a plumber or printer, BBB steers you in the right direction. Find trustworthy businesses in the most popular categories.","moreCategories":"More Categories","latestScamInformation":"Latest Scam Information","newsFor":"News for","promoLinkCTA":"Read Full Article","promoLinkAll":"View All","applyAccreditationTitle":"BBB Accreditation - A Competitive Edge","applyAccreditationDescription":"BBB Accreditation signifies trust and integrity, and an unwavering commitment to consumers. Join our community of trusted businesses today.","applyAccreditationButtonTitle":"Apply","quoteCyndeBock":"Great resource for checking on valid businesses. I used your site last week to help me make a final decision on a vendor.","quoteMattValmoja":"I would recommend because after years of correspondence with a company, I made no progress and BBB gave me effortless results. Extremely effective in my case.","quoteTrentissSmith":"I am likely to recommend BBB to family and friends, to get precise information about a company and they are given an opportunity to share their experiences with a company.","quoteGabrielEsqueda":"I would likely recommend a friend to the BBB because consumers need to know how to protect themselves from greedy corporations.","quoteIsabelleKlar":"I have filed complaints twice in the past and both times received complete satisfaction.","quoteCarolynLacyWilliams":"I trust BBB.","quoteAllenRamsey":"The BBB tipped-the-scale to assure that I received merchandise from a questionable supplier.","quotePaulDeAnguera":"Good source of reviews and complaints.","quoteRoseMays":"Good service for customers to help them avoid being scammed or ripped off.","quoteVickiPatterson":"They get results, and before I buy anything, I check them out & have been prevented from getting ripped off a few times.","quoteElizabethDalley":"They get the job done.","quoteWilliamCannon":"I use it for work, I always make sure new employees check BBB when validating a company. The business reports are comprehensive and make my job easier.","latestNews":"Latest News","leaveReviewPrimaryTitle":"Leave a Review","leaveReviewDescription":"Write a review of a business and share your opinions with others.","leaveReviewButtonTitle":"Start Review Process","loadMoreButtonText":"Load more","articleHeroEventSubHeader":"BBB Events","articleHeroComponentSubHeader":"Latest News","eventRegFormHeadingText":"Register for this event","eventRegFormButtonText":"Register Now","agendaLayoutEventRegButtonText":"Register For Event","resourceListBecomeAccreditedDescription":"Learn more about the value of BBB Accreditation.","contentAsideAdditionalResourcesTitle":"Additional Resources","resourceListBecomeAccreditedTitle":"Become BBB Accredited","resourceListBecomeAccreditedUrl":"http://whybbb.org","resourceListFileComplaintDescription":"Let BBB help you resolve problems with a business.","resourceListFileComplaintTitle":"File a Complaint","resourceListFileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","resourceListReportScamDescription":"Research and report on scams and fraud using BBB Scam Tracker.","resourceListReportScamTitle":"Report a Scam","resourceListReportScamUrl":"http://www.noii.tw/scamtracker","contentSearchHeadingPrefix":"Search All","contentSearchInputPlaceholderText":"Keyword or Event Title","contentSearchButtonText":"Search","contentAsideContactLocalBbbHeader":"Contact Your Local BBB","contentAsideContactLocalBbbTitle":"Further Questions?","contentAsideOtherCategories":"Other Categories","becomeAccreditedBody":"First, we need to direct you to the correct Local BBB accreditation application form. Please fill in your business location to get started! Note, if your business has several offices, please provide the country and zipcode of the business headquarters or \"primary\" location. Questions?","becomeAccreditedBodyContactLabel":"Contact BBB","becomeAccreditedSearchTitle":"Find your Local BBB to Apply","becomeAccreditedButtonLabel":"Apply","becomeAccreditedSearchCountryPlaceholder":"Choose Country","becomeAccreditedHeading":"Apply for Accreditation Now","becomeAccreditedSearchLocationError":"Please enter a valid location.","becomeAccreditedTypeaheadPlaceholder":"city, state, zip","becomeAccreditedExplanation":"If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.\r\n\r\n BBB Accreditation Standards represent standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.\r\n\r\n BBB accreditation does not mean that the business’s products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.\r\n\r\n Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.","becomeAccreditedBreadcrumbLabel":"Become Accredited","bpReviewThankYouProfileLinkText":"back to full business profile","bpReviewThankYouBodyHtml":"

Thank you for your submission. Before your review is posted, we’ll need to confirm your email address.

\r\n

A confirmation has been sent to the email provided. Please verify your email and your customer review will be submitted to BBB. You will only be asked to do this once, and when your email is verified, your customer review will be submitted to BBB for review.

","bpReviewThankYouHeading":"Thank you for Sharing Your Experience","bpTipsTitle":"Industry Tip","bpTipsLinkText":"Read More","bpOnUpdateBoilerplateText":"BBB's information on this company is being updated, and no report is available at this time.","bpOnUpdateComplaintsRollupBodyText":"This profile is currently being updated. You will not be able to read any existing complaints at this time, but you may file a complaint.","bpComplaintsRollupButtonText":"File a Complaint","bpOnUpdateReviewsRollupBodyText":"This profile is currently being updated. You will not be able to read any existing reviews at this time, but you may leave a review.","bpOnUpdateReviewsRollupButtonText":"Leave a Review","bpDetailsTitleCommunity":"Details","bpDetailsMultiLocationCommunity":"This organization has multiple locations.","bpDetailsLocationLocalCommunity":"Location","bpDetailsYearsInBusinessCommunity":"Years in Operation","bpDetailsBusinessStartedCommunity":"Started","bpDetailsBusinessStartedLocallyCommunity":"Started Locally","bpDetailsBusinessIncorporatedCommunity":"Incorporated","bpDetailsBusinessManagementCommunity":"Management","bpDetailsAlternateBusinessNamesCommunity":"Alternate Names","bpDetailsReadMoreCommunity":"Read more details","bpDetailsReadMoreWithAlertsCommunity":"Read more details and see alerts","bpCategoryListTitleCommunity":"Categories","bpBusinessCardMultiLocationCommunity":"This organization has multiple locations.","bpFindLocationDialogDescriptionHtml":"{0} has {1} locations, listed below.","bpFindLocationDialogResetLabel":"Reset","bpFindLocationDialogTitle":"Find a Location","bpFindLocationDialogSearchLabel":"Filter","bpFindLocationDialogToggleLabel":"BBB accredited","bpFindLocationDialogLocationError":"Please enter a valid location.","bpFindLocationDialogHeadquartersLabel":"Headquarters Location","bpFindLocationDialogPaginationFirst":"First","bpFindLocationDialogPaginationLast":"Last","bpOverviewImagesViewAll":"View all {0} photos","bpOverviewVideosViewAll":"View all {0} videos","bpOverviewCombinedViewAll":"View all {0} photos and videos","bpOverviewTitle":"Overview","bpOverviewDescriptionToggleMore":"Read more","bpOverviewDescriptionToggleLess":"Read less","bpFindLocationDialogTypeaheadPlaceholder":"Filter Locations by Zip/Postal code or City","bpDetailsTitle":"Business Details","bpDetailsMultiLocation":"This is a multi-location business.","bpDetailsMultiLocationLinkText":"Need to find a different location?","bpDetailsLocationLocal":"Location of This Business","bpDetailsLocationHq":"Headquarters","bpDetailsServingArea":"Serving Area","bpDetailsAdditionalInformationTitle":"Additional Information","bpDetailsMethodsOfPaymentTitle":"Methods of Payment","bpDetailsRefundExchangePolicyTitle":"Refund and Exchange Policy","bpDetailsProductsAndServicesTitle":"Products and Services","bpDetailsReferralAssistanceTextsTitle":"Referral Assistance","bpDetailsProgramParticipationTextTitle":"Program Participation","bpDetailsBbbFileOpened":"BBB File Opened","bpDetailsYearsInBusiness":"Years in Business","bpDetailsBusinessStarted":"Business Started","bpDetailsBusinessStartedLocally":"Business Started Locally","bpDetailsBusinessIncorporated":"Business Incorporated","bpDetailsAccreditedSince":"Accredited Since","bpDetailsTypeOfEntity":"Type of Entity","bpDetailsTypeOfEntityValue":"Incorporated","bpDetailsNumberOfEmployees":"Number of Employees","bpDetailsAlternateBusinessName":"Alternate Business Names","bpDetailsRelatedBusinesses":"Related Businesses","bpDetailsBusinessManagement":"Business Management","bpDetailsAdditionalContactInformationTitle":"Additional Contact Information","bpDetailsFaxNumbersTitle":"Fax Numbers","bpDetailsPhoneNumbersTitle":"Phone Numbers","bpDetailsEmailAddressesTitle":"Email Addresses","bpDetailsWebsiteAddressesTitle":"Website Addresses","bpDetailsHoursOfOperation":"Hours of Operation","bpDetailsHoursAffected":"*hours may be affected by the Memorial Day holiday","bpDetailsRestaurantDetails":"Restaurant Details","bpDetailsAgencyLicenseInformationTitle":"License Agency Information","bpDetailsLicensingInformationTitle":"Licensing Information","bpDetailsReadMore":"Read More","bpDetailsReadLess":"Read Less","bpDetailsMoreInfoLinkTextWithNoAlerts":"Read More Business Details","bpDetailsMoreInfoLinkTextWithAlerts":"Read More Business Details and See Alerts","bpDetailsHolidayHoursText":"Hours may by affected by the # holiday.","bpDetailsContactInformationTitle":"Contact Information","bpDetailsContactPrincipalTitle":"Principal","bpDetailsContactCustomerTitle":"Customer Contact","bpDetailsContactSearchableTitle":"Other Contacts","bpDetailsLicensingBoilerPlateText":"This business is an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.","findALocation":"Find a location","bpAkaNameLabel":"also known as","bpBusinessCategoriesTitle":"Business Categories","bpPendingAccreditationText":"

# has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

","bpPendingAccreditationTitle":"This business has applied for BBB accreditation.","bpNonAccreditedText":"

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

","bpNonAccreditedTitle":"This business is not BBB accredited.","bpAccreditedText":"

BBB has determined that # meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

","bpAccreditedTitle":"A BBB Accredited Business since #","bpAccreditationTitle":"Standards of BBB Accreditation","bpAccreditationTrustTitle":"Build Trust","bpAccreditationTrustSummary":"Establish and maintain a positive track record in the marketplace.","bpAccreditationTrustText":"
An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent six months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB: meet all applicable standards within the Accreditation Standards; cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry; honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process; and complete the required application and pay all monetary obligations to BBB in a timely manner.
","bpAccreditationHonestyTitle":"Advertise Honestly","bpAccreditationHonestySummary":"Adhere to established standards of advertising and selling.","bpAccreditationHonestyText":"
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
","bpAccreditationTruthTitle":"Tell the Truth","bpAccreditationTruthSummary":"Honestly represent products and services, including clear and adequate disclosures of all material terms.","bpAccreditationTruthText":"
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
    1. ","bpAccreditationTransparentTitle":"Be Transparent","bpAccreditationTransparentSummary":"Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.","bpAccreditationTransparentText":"
      An accredited business or organization agrees to:
      1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
      2. Clearly disclose to customers:
        • direct and effective means to contact the business
        • terms of any written contract
        • any guarantees or warranties accompanying a product
        • any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
        • the business’ return/refund policy
        • any recurring commitment into which the customer may be entering, including information on how future billing will occur
        • total cost of the transaction, including tax, shipping and handling, and other related charges
      3. If selling products or providing services on Web sites or via other electronic means:
        • provide any required product labeling information
        • disclose the nature and terms of shipping, including any known delays or shortages of stock
        • provide an opportunity to review and confirm the transaction before the sale is completed
        • provide a receipt summarizing the transaction after the purchase
      ","bpAccreditationHonorTitle":"Honor Promises","bpAccreditationHonorSummary":"Abide by all written agreements and verbal representations.","bpAccreditationHonorText":"
      An accredited business or organization agrees to:
      1. Fulfill contracts signed and agreements reached.
      2. Honor representations by correcting mistakes as quickly as possible.
      ","bpAccreditationResponsiveTitle":"Be Responsive","bpAccreditationResponsiveSummary":"Address marketplace disputes quickly, professionally, and in good faith.","bpAccreditationResponsiveText":"
      An accredited business or organization agrees to:
      1. Promptly respond to all complaints forwarded by BBB by:
        1. Resolving the complaint directly with the complainant and notifying BBB, or
        2. Providing BBB with a response that BBB determines:
          • is professional,
          • addresses all of the issues raised by the complainant,
          • includes appropriate evidence and documents supporting the business’ position, and
          • explains why any relief sought by the complainant cannot or should not be granted.
      2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.
      3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
      4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
      ","bpAccreditationPrivacyTitle":"Safeguard Privacy","bpAccreditationPrivacySummary":"Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.","bpAccreditationPrivacyText":"
      An accredited business or organization agrees to:
      1. Respect Privacy
        Businesses conducting e-commerce agree to disclose on their Web site the following:
        • what information they collect;
        • with whom it is shared;
        • how it can be corrected;
        • how it is secured;
        • how policy changes will be communicated; and
        • how to address concerns over misuse of personal data.
      2. Secure Sensitive Data
        Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial or health information) will ensure that it is transmitted via secure means. Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
      3. Honor Customer Preferences
        Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
      ","bpAccreditationIntegrityTitle":"Embody Integrity","bpAccreditationIntegritySummary":"Approach all business dealings, marketplace transactions and commitments with integrity.","bpAccreditationIntegrityText":"
      An accredited business or organization agrees to:
      ","bpAccreditationProcessText":"Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the [BBB Accreditation Standards (Accreditation Standards)](#) in order to be eligible for and maintain BBB Accreditation. The BBB Accreditation Standards represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.\r\n\r\nIn order to be eligible for Accreditation a business must complete an Accreditation application.\r\n\r\nUpon receipt of a fully completed BBB Application for Accreditation, BBB staff:\r\n\r\n* Reviews the application\r\n* Researches the business and its principals\r\n* Verifies the information presented in the application\r\n* May request additional information\r\n* May request proof of specific information on the application\r\n\r\nAfter the review and verification process, BBB will then evaluate if the business meets the [BBB Accreditation Standards (Accreditation Standards)](#).\r\n\r\nOnce BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Accreditation Standards it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.","bpAccreditationProcessTitle":"BBB Accreditation Process","bpAccreditationVideoTitle":"BBB Accreditation Reviews","bpAccreditationVideoDescription":"BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards.","bpAlertListTitleSingle":"Alert","bpAlertListTitleMultiple":"Alerts","complaints":"Complaints","businessProfileComplaintsStatusAll":"All Complaints","businessProfileComplaintsSortMostRecent":"Most Recent","bpComplaintShowLabel":"Show","bpComplaintBusinessResponseTitle":"Response","bpComplaintCustomerResponseTitle":"Customer Response","bpComplaintDetailExpand":"Expand Complaint Details","bpComplaintDetailCollapse":"Collapse Complaint Details","bpComplaintSummaryTitle":"Customer Complaints Summary","bpComplaintclosed3Title":"complaints closed in last 3 years","bpComplaintclosed12Title":"complaints closed in last 12 months","bpComplaintcomplaintTypeTitle":"Complaint Type","bpComplaintTotalClosedTitle":"Total Closed","bpComplaintCreateTitle":"File a Complaint","bpComplaintCreateText":"Need to file a complaint? BBB is here to help. We’ll guide you through the process.","bpComplaintAdditionalTitle":"Additional Complaint Information","bpComplaintsLoadMoreText":"Load More","bpRatingsReasonsTitle":"Reasons for Rating","bpRatingsReasonsButtonText":"Overview of BBB Ratings","bpRatingsReasonsAboutRatingsTitle":"About BBB Ratings","bpRatingsReasonsAboutRatingsLine1":"BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.","bpRatingsReasonsAboutRatingsLine2":"BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or \"No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.","bpRatingsReasonsAboutRatingsLine3":"BBB Business Profiles generally explain the most significant factors that raise or lower a business’s rating.","bpRatingsReasonsAboutRatingsLine4":"BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business.","bpReviewFormTitle":"What do you think? Add your review.","bpReviewFormTitleNoReviews":"What do you think? Be the first to Review!","bpReviewFormSubtitle":"Your Review","bpReviewFormTermsAndConditionsTitle":"Terms and Conditions","bpReviewFormPlaceholder":"Tell us what you think!","bpReviewFormCheckboxText":"I agree to the Customer Review ","bpReviewFormSubmitButtonText":"Leave Your Review","bpReviewFormStarsInputError":"Please provide a star-rating for this business.","bpReviewFormTextInputError":"Please provide an explanation for your star-rating.","bpReviewPageTitle":"Customer Reviews","bpReviewSortByDateTitle":"Date","bpReviewSortByHighRatingTitle":"Highest Rating","bpReviewSortByLowRatingTitle":"Lowest Rating","bpReviewSortByTitle":"Sort By","bpAlertsOnUpdateText":"This business profile is being updated.","bpAlertsCummunityText":"This organization is a community member of BBB, which means it supports BBB's services to the public.","bpAlertsLocalReportText":"Looking for more information? Access the headquarters listing for #","bpAlertsReadAll":"Read All Alerts","bpAlertsLocalReportLinkText":"here","bpAlertsCountLabel1":" There are ","bpAlertsCountLabel2":" alerts for this business. ","bpClaimListingText":"Are you the business owner of {0}?","bpClaimListingLinkTitle":"Claim your listing.","bpComplaintsMostRecentTitle":"Most Recent Customer Complaint","bpComplaintsTypeLabel":"Complaint Type:","bpComplaintsStatusLabel":"Status:","bpComplaintDesiredOutcome":"Desired Outcome","bpComplaintListTitle":"Customer Complaints","bpComplaintDisplayText":"Need to file a complaint? BBB is here to help. We’ll guide you through the process.","bpComplaintArbitrationLinkText":"How BBB Processes Complaints and Reviews","bpComplaintLinkText":"File a Complaint","bpComplaintReadMoreLinkText":"Read # More Complaints","bpReviewTitle":"Customer Reviews","bpReviewStarText":"What do you think? Share your review.","bpReviewStarTextNoReviews":"What do you think? Be the first to review!","bpReviewReviewLinkText":"Leave a Review","bpReviewReviewsTitle":"Most Recent Customer Review","bpReviewReviewProcessText":"How BBB Processes Complaints and Reviews","bpReviewReadMoreLinkText":"Read # More Customer Reviews","disclaimerPromotional":"BBB Business Profiles may not be reproduced for sales or promotional purposes.","disclaimerAccuracy":"BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Profile is believed reliable, but not guaranteed as to accuracy.","disclaimerComplaints":"When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.","disclaimerContact":"BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.","disclaimerNotEndorse":"As a matter of policy, BBB does not endorse any product, service or business.","bpHoursBusinessHoursTitle":"Primary Hours","bpBusinessHoursAdditional":"See Additional Hours","bpBusinessHoursHolidayText":"*hours may be affected by # holiday","bpReviewFormTermsTitle":"CUSTOMER REVIEW TERMS AND CONDITIONS","bpReviewFormTermsText":"I certify that this Customer Review is my genuine opinion of this business and that I have no personal or business affiliation with this business, and have not been offered or received any incentive or compensation originating from the business to write this review. By submitting this Customer Review, I am representing that it is a truthful account of my experience with the business. I understand that I alone am legally responsible for the truth of what I write. I understand that this Customer Review, along with my contact information, will also be sent to the business. I understand that customer reviews are not used in the calculation of the BBB Rating. I understand that if I file a complaint with BBB on this business that my customer review on this business will not be posted. I also understand that my review will only be posted for 1,095 days (3 years). I understand that the text of my Customer Review will be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing your Customer Review. BBB does not accept anonymous reviews. BBB may edit your Customer Review to protect privacy rights and to remove inappropriate language.","bpReviewSubmitTitle":"Provide Your Info to Leave a Review","bpReviewFormText":"Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.","bpReviewFormFirstNameLabel":"First Name","bpReviewFormLastNameLabel":"Last Name","bpReviewFormDisplayNameLabel":"Display Name","bpReviewFormEmailLabel":"Email Address","bpReviewFormPostalLabel":"Postal Code","bpReviewFormPhoneLabel":"Phone Number","bpReviewFormSubmitButton":"Leave Review","bpReviewFormInvalidInfoListLabel":"The following information is invalid:","bpAccreditedSinceLabel":"Accredited Since","bpAccreditedYearsLabel":"Years in Business","bpNotAccreditedText":"This business is not BBB Accredited","bpRollupAccreditedTitle":"Accredited","bpHqAccreditedText":", at its headquarters and all its company-owned locations is BBB Accredited","bpMoreReasonsRatingTitle":"More Reasons for BBB Rating","bpRatingTitle":"BBB Rating","bpNoComplaintsText":"This business has 0 complaints","bpComplaintsTitle":"Customer Complaints","bpViewComplaintsSummaryTitle":"View Complaints Summary","bpReviewsAverage1":"Average of","bpReviewsAverage2":"Customer Reviews","bpBeFirstToReview":"Be the First to Review!","bpNoReviewsMessage":"This business has 0 reviews","bpProductsServicesTitle":"Products & Services","bpAccreditationStandardsTitle":"Standards of BBB Accreditation","bpSubpageAccreditationTitle":"BBB Accreditation","bpSubpageComplaintsTitle":"Complaints","bpSubpageDetailsTitle":"Business Details","bpSubpageRatingsTitle":"Overview of BBB Ratings","bpSubpageReviewsTitle":"Customer Reviews","bpRequestAQuoteTitle":"Want a quote from this business?","bpRequestAQuoteLinkText":"Request a Quote","bpSocialMediaTitle":"Social Media","bpLocalBbbCardTitle":"Local BBB","bpLocalBbbUrlText":"More Info on Local BBB","nearMeButtonLabel":"Find","nearMeSearchHeading":"Provide your location","nearMeSearchSubheading":"Find {0} near?","nearMeCurrentBreadcrumbTitle":"{0} Near Me","nearMeNextPage":"Next page","nearMePageHeading":"{0} Near You","nearMeTypeaheadPlaceholder":"city, state, zip","locatorTitle":"BBB Locator","locatorSearchTitle":"Find & Contact Your Local BBB","locatorSearchBody":"Find businesses, events and resources in your area.","locatorSearchButton":"Locate","locatorSearchError":"No locations matching your search found.","locatorSearchPlaceholder":"city, state and zip","locatorCountryListHeading":"Browse by State or Province","locatorBackLink":"back to BBB Locator","locatorOfficeButton":"Learn more about this BBB","locatorMainBranchLabel":"Local BBB Office","locatorViewMainBranchLabel":"View Local BBB Office Only","locatorViewAllBranchesLabel":"View All Branches","locatorBranchesLabel":"Branches","locatorAdditionalBranchLabel":"Additional Branch"},"source":null,"urls":{"baseUrl":"http://www.noii.tw/","locatorUrl":"http://www.noii.tw/en/us/bbb-directory"},"cultureResouceSet":null,"directionsTravelModes":{"allIds":["driving","walking","transit","bicycling"],"byId":{"driving":{"id":"DRIVING","directionsLabel":"%{travelModeDrivingLabel}","iconKey":"car"},"walking":{"id":"WALKING","directionsLabel":"%{travelModeWalkingLabel}","iconKey":"walking"},"transit":{"id":"TRANSIT","directionsLabel":"%{travelModeTransitLabel}","iconKey":"train"},"bicycling":{"id":"BICYCLING","directionsLabel":"%{travelModeBicyclingLabel}","iconKey":"bicycle"}}},"routes":{"search|Index":{"en":"search","es":"busqueda"}}},"modals":{"missingSearchInput":{"showModal":false},"locationlessSearchConfirm":{"showModal":false},"countrySelection":{"showModal":false}},"user":{"defaultLocation":{"locationType":null,"countryCode":null,"bbbInfo":{"id":"2000","bbbId":"2000","bbbName":"Council of Better Business Bureaus","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"5bbb172d-6e75-4883-abda-370b6aa22c8a","title":"","address":{"addressLine1":"3033 Wilson Blvd","addressLine2":"","city":"Arlington","state":"VA","zip":"22201","country":1,"latitude":38.8883568,"longitude":-77.0944877},"contact":{"email":"","phoneNumber":"703-276-0100","faxNumber":""},"type":"Primary","jurisdiction":["VA"],"officeHours":["Monday to Thursday 8:30 AM - 4:30 PM"," Fridays 8:30 AM - 4:00 PM"," Holiday Hours: Dec. 22 & 29 8:30 AM - 3:00 PM"," Closed Dec. 25 26 and Jan. 1"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","excludeFromLocator":false,"map":{"id":"5bbb172d-6e75-4883-abda-370b6aa22c8a-map","lat":38.8883568,"lng":-77.0944877,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"5bbb172d-6e75-4883-abda-370b6aa22c8a-directions","to":{"name":"Council of Better Business Bureaus","streetAddress":"3033 Wilson Blvd, Arlington, VA 22201","url":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus"},"from":null,"searchText":null}},"branches":[]},"additionalResources":[],"eventsPageLayout":"standard","copyrightText":"%{copyrightText}","socialMedia":[{"id":"6a64801a-67de-4352-9812-affb0f9389ac","name":"Facebook","icon":"fa-facebook-square","url":"https://www.facebook.com/BetterBusinessBureau","handle":""},{"id":"2e2713f2-83fc-4be3-b427-20e614deb00d","name":"Twitter","icon":"fa-twitter-square","url":"https://twitter.com/bbb_us","handle":"bbb_us"},{"id":"9d3ca016-e06d-4593-bd9c-53242f35097a","name":"LinkedIn","icon":"fa-linkedin-square","url":"https://www.linkedin.com/company/better-business-bureau","handle":""},{"id":"3e076d30-2001-411b-83a7-72270811e558","name":"YouTube","icon":"fa-youtube-square","url":"http://www.youtube.com/user/BBBconsumerTips","handle":""}],"urls":{"bbbUrl":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","branchesUrl":"http://www.noii.tw/en/us/bbb-directory/va","bbbEventsUrl":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus/events","informationPageImageUrl":"http://www.noii.tw/TerminusContent/_shared/images/logo_square.png","employmentOpportunitiesUrl":"http://www.noii.tw/council/about/employment","applyForAccreditationUrl":"http://www.whybbb.org/","fileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","submitReviewUrl":"http://www.noii.tw/council/reviews/submit-a-review","annualReportsUrl":"http://www.noii.tw/council/about/annual-reports"},"navigation":{"footerLinks1":[{"id":null,"text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{fileAutoWarrantyComplaintLink}","title":"%{fileAutoWarrantyComplaintLink}","href":"http://www.noii.tw/autoline","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{adTruthLink}","title":"%{adTruthLink}","href":"http://www.noii.tw/council/ad-truth","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks2":[{"id":null,"text":"%{becomeAccredited}","title":"%{becomeAccredited}","href":"become-accredited","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyShieldLink}","title":"%{privacyShieldLink}","href":"http://www.noii.tw/EU-privacy-shield","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks3":[{"id":null,"text":"%{ourMission}","title":"%{ourMission}","href":"/mission-and-vision","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{contactYourLocalBBB}","title":"%{contactYourLocalBBB}","href":"bbb-directory","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbPrograms}","title":"%{bbbPrograms}","href":"http://bbbprograms.org","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbWiseGivingAlliance}","title":"%{bbbWiseGivingAlliance}","href":"http://give.org","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbInstituteForMarketplace}","title":"%{bbbInstituteForMarketplace}","href":"http://www.bbbmarketplacetrust.org","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{advertisingSelfRegulatoryCouncil}","title":"%{advertisingSelfRegulatoryCouncil}","href":"http://www.asrcreviews.org","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{partnerCodeOfConduct}","title":"%{partnerCodeOfConduct}","href":"partner-code-of-conduct","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"footerBottomLinks":[{"id":null,"text":"%{termsOfUse}","title":"%{termsOfUse}","href":"terms-of-use","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyPolicy}","title":"%{privacyPolicy}","href":"privacy-policy","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{yourAdChoices}","title":"%{yourAdChoices}","href":"https://www.aboutads.info/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{trademarks}","title":"%{trademarks}","href":"trademarks","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"mainNavLinks":[{"id":"AD266361-F1A7-44AB-A546-8C0776CD53F3","text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-flag","name":null},"priority":0},{"id":"D9ED0571-B72D-4499-8330-19428BC48231","text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-crosshairs bbb-scamtracker-icon","name":null},"priority":0},{"id":"1a9b1f2c-5e50-463c-886d-066210678810","text":"Join/Apply","title":"Join/Apply","href":"http://www.whybbb.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"0e9cfe79-9ab8-4e0e-9100-3b1deb7ce93a","text":"Contact","title":"Contact","href":"http://www.noii.tw/council/about/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"afb21e50-9e74-4670-a0f3-08c5366ffa0c","text":"News & Events","title":"News & Events","href":"http://www.noii.tw/en/us/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"9172b004-b5f9-4964-938c-fea95b5458f4","text":"Blog","title":"Blog","href":"http://www.noii.tw/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"9300537c-8e5e-4ea2-a229-cf0fd8de4e77","text":"BBB Scam Tracker","title":"BBB Scam Tracker","href":"http://www.noii.tw/scamtracker/us/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"8cc6d240-0815-4c28-93ec-c078b44f41c2","text":"BBB Locator","title":"BBB Locator","href":"http://www.noii.tw/en/us/bbb-directory","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"48c5ad62-d373-4b98-b137-33173cf32937","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/council/espanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7}],"topNavLinks":[{"id":"1a9b1f2c-5e50-463c-886d-066210678810","text":"Join/Apply","title":"Join/Apply","href":"http://www.whybbb.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"0e9cfe79-9ab8-4e0e-9100-3b1deb7ce93a","text":"Contact","title":"Contact","href":"http://www.noii.tw/council/about/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"afb21e50-9e74-4670-a0f3-08c5366ffa0c","text":"News & Events","title":"News & Events","href":"http://www.noii.tw/en/us/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3}]}},"threeLetterIsoCountryCode":null,"cultureInfoName":null,"id":null,"city":null,"state":null,"stateFull":null,"postalCode":null,"postalCodes":null,"counties":null,"latLng":null,"displayText":null,"businessCount":null,"bbbIds":null,"citySeo":null,"cities":null},"cultureId":"en-us","location":{"locationType":1,"countryCode":2,"bbbInfo":{"id":"1126","bbbId":"1126","bbbName":"Better Business Bureau serving the Pacific Southwest","primaryLanguage":"EN","primaryCountry":"USA","locations":{"primary":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f","title":"","address":{"addressLine1":"1010 E. Missouri Avenue","addressLine2":null,"city":"Phoenix","state":"AZ","zip":"85014-4585","country":0,"latitude":33.5169612,"longitude":-112.0598397},"contact":{"email":"[email protected]","phoneNumber":"877-291-6222","faxNumber":"602-798-8279"},"type":"Primary","jurisdiction":["AZ","CA"],"officeHours":["9 am - 4 pm Monday-Friday"],"phoneHours":["9 am - 3 pm Monday-Friday"],"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-map","lat":33.5169612,"lng":-112.0598397,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"e6e0d05b-3766-48b9-b61d-acef4a17ff7f-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"1010 E. Missouri Avenue, Phoenix, AZ 85014-4585","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},"branches":[{"id":"00491366-9660-4eca-878a-c8fef16dd052","title":"","address":{"addressLine1":"60 S. Acoma Blvd., Unit #B102","addressLine2":null,"city":"Lake Havasu City","state":"AZ","zip":"86403","country":0,"latitude":34.4743575,"longitude":-114.3199827},"contact":{"email":"[email protected]","phoneNumber":"928-302-3701","faxNumber":"928-597-5111 "},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"00491366-9660-4eca-878a-c8fef16dd052-map","lat":34.4743575,"lng":-114.3199827,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"00491366-9660-4eca-878a-c8fef16dd052-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"60 S. Acoma Blvd., Unit #B102, Lake Havasu City, AZ 86403","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9","title":"","address":{"addressLine1":"350 W. 16th Street, Suite 205","addressLine2":null,"city":"Yuma","state":"AZ","zip":"85364","country":0,"latitude":32.6990645,"longitude":-114.6236277},"contact":{"email":"[email protected]","phoneNumber":"928-919-7940","faxNumber":""},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday-Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-map","lat":32.6990645,"lng":-114.6236277,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a365051-660f-4ce3-8c30-38b28e23e5e9-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"350 W. 16th Street, Suite 205, Yuma, AZ 85364","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29","title":"","address":{"addressLine1":"213 Grove Avenue","addressLine2":null,"city":"Prescott","state":"AZ","zip":"86301","country":0,"latitude":34.5447099,"longitude":-112.4759673},"contact":{"email":"[email protected]","phoneNumber":"928-772-3410","faxNumber":"928-771-1343"},"type":"Branch","jurisdiction":["AZ"],"officeHours":["9 am - 3 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-map","lat":34.5447099,"lng":-112.4759673,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"3a3692f8-268e-441c-b75f-3076ad81dc29-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"213 Grove Avenue, Prescott, AZ 86301","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"8c30c928-9198-4df0-9988-905692667ee3","title":"","address":{"addressLine1":"4747 Viewridge Ave #200","addressLine2":null,"city":"San Diego","state":"CA","zip":"92123","country":0,"latitude":32.8246611,"longitude":-117.1222756},"contact":{"email":"[email protected]","phoneNumber":"858-496-2131","faxNumber":"858-496-2141"},"type":"Branch","jurisdiction":["CA"],"officeHours":["8 am - 5 pm Monday - Friday"],"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"8c30c928-9198-4df0-9988-905692667ee3-map","lat":32.8246611,"lng":-117.1222756,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"8c30c928-9198-4df0-9988-905692667ee3-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"4747 Viewridge Ave #200, San Diego, CA 92123","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}},{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2","title":"","address":{"addressLine1":"Gateway Plaza","addressLine2":"120 Newport Center Drive","city":"Newport Beach","state":"CA","zip":"92660","country":0,"latitude":33.7956153,"longitude":-117.8920271},"contact":{"email":"[email protected]","phoneNumber":"949-269-3255","faxNumber":null},"type":"Branch","jurisdiction":["CA"],"officeHours":null,"phoneHours":null,"url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","excludeFromLocator":false,"map":{"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-map","lat":33.7956153,"lng":-117.8920271,"staticMap":{"width":600,"height":300},"zoom":16.0},"directions":{"travelMode":"driving","isDialogOpen":false,"id":"f19c52b9-2c8a-40cd-9fd9-0d48f093e1f2-directions","to":{"name":"Better Business Bureau serving the Pacific Southwest","streetAddress":"Gateway Plaza 120 Newport Center Drive, Newport Beach, CA 92660","url":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest"},"from":null,"searchText":null}}]},"additionalResources":[{"title":"Become BBB Accredited","description":"Learn more about the value of BBB Accreditation.","url":"http://www.noii.tw/phoenix/public/landing/","priority":1},{"title":"BBB Torch Awards for Ethics","description":"The Torch Awards recognize companies who display an outstanding level of ethics and integrity.","url":"http://www.noii.tw/phoenix/bbb-community-education-events/about-bbbs-torch-awards-for-ethics/","priority":2},{"title":"Report a Scam","description":"Research and report on scams and fraud using BBB Scam Tracker.","url":"http://www.noii.tw/scamtracker/us","priority":3},{"title":"File a Complaint","description":"Let BBB help you resolve problems with a business.","url":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","priority":4}],"eventsPageLayout":"standard","copyrightText":"%{copyrightText}","socialMedia":[{"id":"77e3af2b-be48-4fad-b528-66f26820a9b7","name":"Facebook","icon":"fa-facebook-square","url":"https://www.facebook.com/AZBBBNews","handle":""},{"id":"5cca29d2-1578-4cdd-83e9-597e827b88af","name":"Twitter","icon":"fa-twitter-square","url":"https://twitter.com/BBBArizona","handle":"BBBArizona"},{"id":"5ad86cee-0a1d-4427-86d9-1aff2c8ef4f4","name":"LinkedIn","icon":"fa-linkedin-square","url":"http://www.linkedin.com/company/better-business-bureau-of-central-northern-&-western-arizona","handle":""},{"id":"ca071f08-a5f6-4274-a5fa-46400e73d061","name":"YouTube","icon":"fa-youtube-square","url":"http://www.youtube.com/theazbbb","handle":""},{"id":"331f0db8-ab58-4a56-9549-b44fbac87cd2","name":"Google Plus","icon":"fa-google-plus-square","url":"https://plus.google.com/u/0/117831888305037781323/posts","handle":""},{"id":"77816ca8-accf-4386-bd5a-82d19b434d2b","name":"Instagram","icon":"fa-instagram","url":"https://instagram.com/BBBArizona/","handle":""}],"urls":{"bbbUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest","branchesUrl":"http://www.noii.tw/en/us/bbb-directory/az","bbbEventsUrl":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","informationPageImageUrl":"http://www.noii.tw/corecmsimages/9446e462-f35e-4e76-99e6-f94723aea1af.jpg","employmentOpportunitiesUrl":"http://www.noii.tw/phoenix/get-to-know-us/employment","applyForAccreditationUrl":"http://www.noii.tw/phoenix/public/landing/","fileComplaintUrl":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","submitReviewUrl":"http://www.noii.tw/phoenix/reviews","newsLetterSignupUrl":"http://www.noii.tw/phoenix/get-involved/savvy-consumer-sign-up","businessLoginUrl":"http://www.noii.tw/phoenix/login/?not=1","consumerLoginUrl":"http://www.noii.tw/phoenix/consumer/login","annualReportsUrl":"http://www.noii.tw/phoenix/get-to-know-us/annual-reports"},"navigation":{"footerLinks1":[{"id":null,"text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{fileAutoWarrantyComplaintLink}","title":"%{fileAutoWarrantyComplaintLink}","href":"http://www.noii.tw/autoline","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{adTruthLink}","title":"%{adTruthLink}","href":"http://www.noii.tw/council/ad-truth","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks2":[{"id":null,"text":"%{becomeAccredited}","title":"%{becomeAccredited}","href":"become-accredited","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyShieldLink}","title":"%{privacyShieldLink}","href":"http://www.noii.tw/EU-privacy-shield","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0}],"footerLinks3":[{"id":"cd1f23f6-7974-4f7c-bb49-6039067180b7","text":"BBB Directory","title":"BBB Directory","href":"http://www.noii.tw/bbb-locator/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"b655ab17-d780-4c80-a279-1d85fc03bd7c","text":"Give.org","title":"Give.org","href":"http://www.give.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"278b2760-aa33-4408-9f4c-f034fdc6f72f","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"http://www.bbbmarketplacetrust.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"2982ca16-55d0-4dc7-b7f6-d8bf27decd05","text":"BBB Programs","title":"BBB Programs","href":"http://www.bbbprograms.org/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"52c9796a-84a7-4a66-814f-8303b4bc59cd","text":"Council of Better Business Bureaus","title":"Council of Better Business Bureaus","href":"http://www.noii.tw/en/us/local-bbb/council-of-better-business-bureaus","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"8388d825-1ce4-4428-b6d7-65ef774cb56c","text":"Contact","title":"Contact","href":"http://www.noii.tw/phoenix/get-to-know-us/contact/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"b7164d21-7c43-4ee7-b77b-4f7e919222f8","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"http://www.noii.tw/en/us/partner-code-of-conduct/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"24e13a99-b722-427f-993e-771f637de256","text":"Mission & Vision","title":"Mission & Vision","href":"http://www.noii.tw/en/us/mission-and-vision","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"footerBottomLinks":[{"id":null,"text":"%{termsOfUse}","title":"%{termsOfUse}","href":"terms-of-use","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{privacyPolicy}","title":"%{privacyPolicy}","href":"privacy-policy","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{yourAdChoices}","title":"%{yourAdChoices}","href":"https://www.aboutads.info/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":0},{"id":null,"text":"%{trademarks}","title":"%{trademarks}","href":"trademarks","links":null,"isCultureDependent":true,"className":null,"icon":null,"priority":0}],"mainNavLinks":[{"id":"AD266361-F1A7-44AB-A546-8C0776CD53F3","text":"%{fileAComplaint}","title":"%{fileAComplaint}","href":"http://www.noii.tw/consumer-complaints/file-a-complaint/get-started","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-flag","name":null},"priority":0},{"id":"D9ED0571-B72D-4499-8330-19428BC48231","text":"%{bbbScamTrackerLinkText}","title":"%{bbbScamTrackerLinkText}","href":"http://www.noii.tw/scamtracker/us","links":null,"isCultureDependent":false,"className":"highlighted","icon":{"className":"fa fa-crosshairs bbb-scamtracker-icon","name":null},"priority":0},{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"717ff7a4-c3fb-4f51-9b97-0630586f3e92","text":"BBB Events","title":"BBB Events","href":"http://www.noii.tw/en/us/local-bbb/bbb-serving-the-pacific-southwest/events","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"943b08d1-e0e9-4bb1-9ac1-7e0b28cfd57d","text":"Reserve Meeting Space","title":"Reserve Meeting Space","href":"http://www.noii.tw/phoenix/bbb-business-community-center-reservations/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"c788a269-6c9c-4b76-8ed1-0f6145b6118c","text":"BBB Foundation","title":"BBB Foundation","href":"http://www.noii.tw/phoenix/bbb-community-education-events/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3},{"id":"5f0bd999-211c-4783-8809-d3f20777a381","text":"Get Consumer Help","title":"Get Consumer Help","href":"http://www.noii.tw/phoenix/get-consumer-help/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":4},{"id":"d1264db8-70ae-49de-a633-7381fd247e2e","text":"Get to Know Us","title":"Get to Know Us","href":"http://www.noii.tw/phoenix/get-to-know-us/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":5},{"id":"27f47ca5-4d79-4b1f-933e-0d90fb54e033","text":"Get Involved","title":"Get Involved","href":"http://www.noii.tw/phoenix/get-involved","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":6},{"id":"aff33225-317c-4a98-9a5d-6990494accbe","text":"For Businesses","title":"For Businesses","href":"http://www.noii.tw/phoenix/for-businesses/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":7},{"id":"e0d0f066-9cfd-4c57-a442-c826403a9052","text":"News","title":"News","href":"http://www.noii.tw/en/us/az/phoenix/news","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":8}],"topNavLinks":[{"id":"55083d33-a50e-4f4d-b8ad-ebf30b2b4344","text":"Espa?ol","title":"Espa?ol","href":"http://www.noii.tw/phoenix/bbbEspanol/","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":1},{"id":"98c2b016-796d-411b-be5f-3de8a3a809ff","text":"Consumer Login","title":"Consumer Login","href":"http://www.noii.tw/central-northern-western-arizona/consumer/login","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":2},{"id":"ed867344-61e4-4ef5-bbe8-8baaadcaa280","text":"Business Login","title":"Business Login","href":"http://www.noii.tw/central-northern-western-arizona/login/page/0/?li=1","links":null,"isCultureDependent":false,"className":null,"icon":null,"priority":3}]}},"threeLetterIsoCountryCode":"USA","cultureInfoName":"en-us","id":"Phoenix AZ USA","city":"Phoenix","state":"AZ","stateFull":"Arizona","postalCode":"85034","postalCodes":[],"counties":["Maricopa"],"latLng":"33.515822,-112.088177","displayText":"Phoenix, AZ","businessCount":50908,"bbbIds":["1126"],"citySeo":"phoenix","cities":[]},"countryOfOrigin":{"name":"United States","isoCode":"US","isInEu":false,"isInMarket":true}},"analytics":{"dtmData":{"page":{"pageName":"BBB: Start with Trust | United States Canada and Mexico | Better Business Bureau","siteSection":"Geo-Landing","siteSubsection1":"us","siteSubsection2":null,"siteSubsection3":null,"siteSubsection4":null,"siteSubsection5":null,"locationLevel":"country","location":null,"type":null,"country":"us","state":null,"city":null,"category":null,"accredited":null},"search":{"findQuery":null,"nearQuery":null,"currentPageNumber":null,"totalResults":null,"sort":null,"filter":null,"type":null,"results":null},"businessInfo":null,"bbbInfo":{"bbbId":"0000","bbbName":null},"user":{"cultureId":"en-us","homeLocation":"Phoenix","isBrowserGeolocated":"N","ipGeolocationSucceeded":"Y","geolocation":{"country":"USA","city":"Phoenix","postalCode":"85034","state":"AZ"},"ipAddress":null},"settings":{"sharedGoogleAnalyticsId":"UA-41101326-21","localGoogleAnalyticsId":"UA-41101326-22"},"hasLoaded":"true"}},"page":{"breadcrumbs":null,"pageHeading":null,"pageSubheading":null},"locateBbbOnMap":{"locateBbbTypeahead":{"cultureId":"en-us","input":"","results":[],"selected":{}}}} nba得分排行榜

        <sub id="jfpdp"><meter id="jfpdp"></meter></sub>

        <output id="jfpdp"><em id="jfpdp"></em></output>

          <nobr id="jfpdp"></nobr>

            <address id="jfpdp"></address>

                直播吧nba nba季前赛直播 nba搞笑集锦

                  <sub id="jfpdp"><meter id="jfpdp"></meter></sub>

                  <output id="jfpdp"><em id="jfpdp"></em></output>

                    <nobr id="jfpdp"></nobr>

                      <address id="jfpdp"></address>